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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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Capquest for Santander - still demanding moneyy my late husbands debt **ACC CLOSED**


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Hi, I just wanted some advice please.

My husband passed away 2 months ago. He had an old santander card which was taken over by capquest.

I wrote and told them what had happened and sent a copy of the death certificate.

I received a letter from capquest today addressed to my dead husband saying they are sorry for the delay and are waiting for santander to get back to them and they will contact him soon.

I am so angry and upset I just want to know who I can complain to. I am going to write to capquest and send the original letter to santander and I also though the fca?

Just wanted to see if there was anyone else I should write to or if anyone has had anything similar happen.

It's been a struggle to come to terms with my husband's death, it was sudden and completely unexpected.

I know dca's are the lowest but this has upset me so much.

Thanks

H

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Guest Mrs Hobbit

Firstly, please accept my condolences. No death is easy to deal with, and then to get a letter like this just makes it harder.

 

I would send the letter back, write on the envelope it came in Mr X now deceased. this happened to me, and as husband was buried at sea, i sent them the latitude and longditude of his burial as his forwarding address. I had notified all our creditors of his passing with a copy of his death certificate; one firm did not action this and kept sending me letters addressed to him, so i just sent them back with the details of his burial as a forwarding address for them.

 

Santander are the pits to deal with in this situation. they are supposed to have dedicated Bereavment Team, but if Capquest are the DCA's I would just return the letters to them. Seal the letter back up and send it back. Reporting it might be cathartic for you, but nothing will be acheived apart from a slap on the wrist with a wet bus ticket if at all.

 

Santander do not have a joined up computer system so left hand does not know what right hand is doing.

 

Is the card debt SB? Of course if the debt was husband's only they could chase for repayment out of his Estate. if it is SB and old debt, it's a different game.

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Hi, I just wanted some advice please.

My husband passed away 2 months ago. He had an old santander card which was taken over by capquest.

I wrote and told them what had happened and sent a copy of the death certificate.

I received a letter from capquest today addressed to my dead husband saying they are sorry for the delay and are waiting for santander to get back to them and they will contact him soon.

I am so angry and upset I just want to know who I can complain to. I am going to write to capquest and send the original letter to santander and I also though the fca?

Just wanted to see if there was anyone else I should write to or if anyone has had anything similar happen.

It's been a struggle to come to terms with my husband's death, it was sudden and completely unexpected.

I know dca's are the lowest but this has upset me so much.

Thanks

H

 

I can see this is upsetting. Capquest may just be chasing the debt for Santander, so i would suggest you send a formal complaint to Santander head office addressed to their Chief Executive.

 

If the card was in his sole name, there is not much that Capquest or Santander can do about this debt. Perhaps a complaint might lead to Santander just writing it off.

We could do with some help from you.

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Thanks for the replies. It was in his name only and he was paying a token amount each month. My original letter told them there was basically no money/estate left by him.

I will send a formal complaint to the head office with a copy of the original letter. If nothing else at least I will feel as though I'm doing something.

Thanks again

H

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roup

 

 

Mr Nathan Bostock Chief Executive

 

Email [email protected]

 

Telephone 0800 171 2171

Website http://www.santander.co.uk

Social Media T F

 

Postal Address 2 Triton Square, Regent's Place, London, NW1 3ANM

Company Number 02294747C

Company Status Active (Established 12/09/1988)

 

See also Customer Services for Santander Group

Companies House data for UK companies from 02294740 to 02294749

 

 

Related lists UK Companies

:mad2::-x:jaw::sad:
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Capquest

 

Ms Helen Ashton CEO

 

Email [email protected]

 

Telephone 01252 576371

Website http://www.capquest.co.uk

 

See also Customer Services for Capquest

 

Related lists UK Companies

 

Advice from CEOemail.com Hints and Tips on how to write your email to the CEO

 

 

get onto them as Capquest should of not come back to you - under the circumstances they should of just passed back to Santander with evidence and left it at that, complain complain

:mad2::-x:jaw::sad:
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slightly retitled

moved to Santander forum and tweeted to them too

 

 

disgusting!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes :) Its been tweeted for you.

 

If i may add, I'm so sorry for your loss. Its very sad when we lose one so close.

Technically any sole debts owed by him would normally die with the estate etc (Be paid out of what's left - If there isnt anything left after funeral costs etc - Then you cant be expected to cover them)

 

We did once have a case with Santander who dealt with Phillips Cohen and co. They were rapidly sent packing.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Email to Helen Ashton sent back as address not found. After looking around I'm wondering if the CEO of arrow global would be the one to write to as they own capquest??. Will look into it a bit more and send tomorrow

H

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Hi, received a response from santander who are investigating.

Apparently arrows ceo is Lee Rochford. Can't seem to find contact details so will email capquest and probably send a letter to arrow.

Thanks for your help everyone

H

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  • 3 weeks later...

Hi,

Just wanted to say thanks for your help and support.

Santander and capquest both apologized and the account is now closed.

 

Really appreciate all the help and advice from you all

 

Best wishes

H

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