Last year I paid in a handful of cheques as a 'job lot' via the automatic machine - more than once.

Some months later I needed to identify a few cheques and noted the ones paid in together didn't have a breakdown on my online statement.

I called into my branch and nobody seemed to be able to help and was told Head Office would contact me. They didn't.

I called back a few weeks later and again nobody could help

- both visits took way over 30 mins.

Again I was told Head Office would send me the details I wanted. Again they didn't.

That was October.

4 months later (last week) I called in again and was told Barclays don't log cheques individually if paid in together.

They couldn't tell me this 4 months ago??

So I've no way at all finding these.

Surely businesses don't have this problem when paying in 100's of cheques at one time

- do you mean to say Barclays would just stick them all in as one lot and never be able to identify each one?

Surely cheques have to be noted with different references, payees etc etc?

It all seems so ridiculous for a simple request.

So why did you not keep a remittance list. Surely as a business you need to keep track of all payments. Ask your accountant/bookkeeper for a list of accounts that payments on that day

I think that you are right to expect the bank to record the payments separately. It seems extraordinary to me - as well as the way you have been treated. I get the impression that even the bank are surprised.

I think that I would make a complaint to the FOS about both issues nd see what happens.

That's by the by though and still doesn't answer the question. If only ......... yes, I've asked myself that many times too. I don't know why I didn't keep note either, but too late now. I do however expect to be able to be able to find that information from my bank - after all that's the business they're in ..... to keep records of payments.

I'm not a business - my account is private. I don't have an accountant / bookkeeper. Its a private account. My reference to businesses paying cheques in was just a comparison.

Bank Fodder

Thanks for answering. Yes it really is extraordinary isn't it ...... my husband banks with a different bank and they record items separately despite being paid in as one item, as yes, I feel they were totally unprofessional they way they treated me each time. Very frustrating and time consuming.

Thank you for much for your help and for the suggestion of contacting the FOS - that's a great idea and I'll look into that and see what they say.

Really appreciate the help.

Hi TC and welcome to CAG

When I pay in single or multiple cheques to my unmanned branch, I have the option to get a copy of the cheques paid in at the time. Even if you don't select that option, I wonder if the bank keeps copies.

You biggest problem here is that you've put nothing in writing. I suggest that you put the issue in writing to your branch, with a copy to Head Office first giving the bank 14 days to respond properly. They'll probably respond saying they'll reply within 6 weeks so you can then give them a final 14 days. THEN you can go to the FOS and show them you've tried to sort this verbally and in writing.

Keep copies of all future deposits, or a list of the payer, their bank a/c info and the amount.

If you want to post a copy of your brief complaint to the bank, we'll check it over before it's sent.

You'll need to go through Barclays complaint system before approaching the FOS. Once at the FOS, ask for Barclays case file as your entitled to it.

 

Thank you for much for your help and for the suggestion of contacting the FOS - that's a great idea and I'll look into that and see what they say.

 

Really appreciate the help.