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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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Argos Forced to take refund on gift card as debit card used to pay was lost/stolen - What are my rights?


Vulpine
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Hi all,

 

Long story, which I will try to keep short for you!

 

I purchased a Humax Freeview recorder for £199 in Jan 2016 on my debit card.

 

Over time it developed lots of faults,

such as random crashes,

missed programs,

freezing and even not turning on.

 

After researching the product online,

I decided to take it for a refund - Lots of similar stories from other users.

This was within a year of purchasing it.

 

The girl on the till wouldn't refund to my debit card as the card I used to purchase it had been reported lost/stolen.

 

I was made to take a refund onto a gift card, which I reluctantly accepted, thinking I'd buy another freeview box from them anyway. After reviewing the options, I decided on a £400 TV instead.

 

Bought the TV and the picture quality was awful, with vertical banding (dark black lines) particularly on one side of the screen and generally poor quality image quality when compared to the 10 year old TV it was replacing!

 

I took this TV back and swapped for another of the same

- this one also produced a poor quality image,

I got in touch with Argos via their live chat feature on their website today.

 

The girl I was chatting to called the store that I got the TV from (FastTrack) originally and she came back saying they would refund £200 cash and £200 to my new debit card as long as I could provide the long card number and expiry date.

 

I printed the chat transcript, called my bank to get these details and took the card number, the transcript and all my receipts into the store for my refund.

 

They denied ever saying this to the girl at the customer service centre and said that they cannot refund to my card without the card, which I explained was impossible as it was reported lost/stolen!

 

They wouldn't do it with a printed bank statement showing the original transaction either.

They also said the store has final say on the matter and gave me an 0345 number for head office, which I called tonight only to be told I have to email head office as they were "only customer service, so we don't have the authority to override the store's decision".

 

No phone number for head office apparently?!:mad2:

 

Has this happened to anyone here and where do I stand?

 

 

I don't want to keep buying "blind" at Argos and would prefer to take my money elsewhere - somewhere I can actually see the TV in action before purchasing.

 

Thanks very much in advance for any advice you're able to give before I write to Argos Head Office tomorrow :)

 

Looking at their returns and refunds policy suggests the following can be used as a proof of purchase. All of which I can produce.

 

WHAT COUNTS AS PROOF OF PURCHASE?

Any of these:

 

 

 

  • Till/kiosk receipt
  • confirmation email
  • e-receipt
  • your order number

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:

 

  • your card/bank statement
  • the email address used to buy your item

 

Hmm. Surely, as I can provide all the above (bar the stolen/lost payment card) proves I am the person who purchased the Freeview box to start with, so why are they not prepared to refund me?

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Hi Vulpine and Welcome to CAG

 

If you could expand a little with regards to the following...and what you have done since to clarify with your bank ?

 

" The girl on the till wouldn't refund to my debit card as the card I used to purchase it had been reported lost/stolen. "

 

Regards

 

Andy

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