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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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247MoneyBox took money from my account TWICE; still no refund; no confirmation of refund request


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247Moneybox took £558 out of my account to cover my repayment of a £500.00 payday loan........... TWICE

 

6 days later (7th Feb 2017) and i HAVE STILL TO RECEIVE MY REFUND!!!! I have asked them for a line manager or supervisor to contact me, they always say they will request that, but i never get a telephone call

 

Terrible customer service, almost verging on [problem].

 

I would avoid this company as they do not value their customers' loyalty and are in no rush to mend any issues they have caused

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Hi Guy(s)

 

I had tried for eleven days to get the 247MoneyBox team to confirm a refund, they managed to do so just yesterday; however it took alot of complaining and threats of local radio, forum post et al.

 

I explained to them many times that this is fraudulent and that they are clearly making money off of my money by lending it to new clients. I explained many times that my bank were gobsmacked that it had taken such length to get any clarity.

 

I then proposed to them that if they do not process the refund (yesterday) that I will ask my bank to make a submission to the disctrict management team for recollections etc to force an effort for the refund to take place.

 

......after all this I was told that the funds would be processed at 1PM (yesterday) and in my account within a few hours.

 

 

The hilarious ,sad and most foolish thing is, I had taken out a loan from them to cover the refund (about 8 days ago)

 

I will dispute with them that I should not be charged full interest as this was a loan to cover their "stealing"

 

 

This case is now closed

 

All the best guys.

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Hi and Welcome to CAG

 

" Terrible customer service, almost verging on [problem]."

 

Which one ... 247MoneyBox or your Bank ?...(please name )

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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@Daz1979 - yes I had originally contacted my bank- they gave me an authorization code to give to 247MoneyBox, and a fax number for them to issue to their bank to allow the (at the time) "held" funds to be returned.

 

247MB ignored this and did not send the fax at all

 

OP

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@Daz1979 - yes I had originally contacted my bank- they gave me an authorization code to give to 247MoneyBox, and a fax number for them to issue to their bank to allow the (at the time) "held" funds to be returned.

 

247MB ignored this and did not send the fax at all

 

OP

Gross incompetence on 247MB's part then, but then your bank should have just pulled back the payment if they weren't playing ball. I'd have a meeting with your bank manager about that if I were you...

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