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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Currys 5 yrs extended Warranty


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Hi

On the 25 March 2011, I purchased a washing machine from Currys in Cardiff.

 

 

After paying by card, the salesman ask me if I wanted extended warranty in case of breakdown.

 

 

I refused the offer, as I live on my own and does all my washing every 1 to 2 weeks.

He was telling me all sorts of rubbish.

I again no and went home.

 

 

This week Jan 2017 I had some problems with my bank account.

My Daughter helped me look through all my direct debits for me.

We noticed a transaction for currys, and yes it was a warranty for a fridge freezer I purchased from currys.

 

 

Going through further, we noticed another transaction from currys £6.45

I contacted currys and they told me its for my washing machine.

I told them I did not make any agreement.

 

 

I told them that the salesman done this without my permission and said that would be fraud.

 

 

After several emails I told them I was taking legal advice an gave them 7 days to reply.

 

 

I have passed their reply below.

How can I prove that I didn't make this agreement when I didn't enter into a warranty.

 

 

Please can you advise me. Thanks Ray Guy

------------------------------------------------------------------------------------------------------------------

There Message below

 

 

.Dear Mr xxxx,

 

Thank you for your email dated 13th January 2017. Please accept my apologies for the delay in our response.

 

I have noted your complaint regarding this agreement being set up fraudulently, to set up the agreement, you have to sign a mandate authorising payments to be debited from your account. As our stores only retain records up to six months we are unable to provide the proof necessary to substantiate your claim. Any proof regarding this allegation would need to be provided by yourself, upon receiving this we will consider your claim and get back to you once a decision has been made.

 

At the time of purchase, you would have been provided with a copy of the Terms and Conditions that advised you exactly which items were protected and how to cancel. You were also given a copy of the purchase receipt, which would have mentioned the agreement.

 

The monitoring of payments being taken from a card or bank account is the customer's responsibility. Your card statements should indicate who a payment is being made to and if there are any doubts or unrecognised payments the card provider should be contacted to check the details. We would expect any questions regarding payments to be raised promptly.

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I had a similar problem once with carphone warehouse.

 

I think to begin with, you need to send them an SAR. This will cost you £10 and were obliged to disclose all the personal information they have on you – including statements agreements et cetera.

 

Of course, you can simply try to invoke the direct debit guarantee but of course it has been going on so long that may cause problems and also even if the bank refunded you the money, it wouldn't get any of the interest that you would be entitled to.

 

Better to treat this as an unauthorised extended warranty policy and to make a claim for all the money they have taken plus interest. Over a period of six years, it will add up to quite a bit.

 

Send the SAR. Don't send anything else the moment. Wait and see what turns up in the post – then come back here

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Unfortunately it looks like you don't have a leg to stand on.

 

 

If this payment has been made for 5 years with no question then I think the law would probably take the view that either you had agreed to it or it wasn't important to you.

 

 

It's worth checking your paperwork and seeing what you are entitled to.

It's likely that according to the agreement, under certain conditions you are entitled to a new machine.

 

 

You've probably got accidental damage cover which you may be able to claim against.

 

 

I am sure there are a million and one things you could claim against to make sure you get value for your money.

 

 

I am NOT suggesting that you commit fraud.

 

 

However, claiming against your agreement is likely to be a better option than trying to get back all what you have paid in.

 

 

My advice, claim, get yourself a new machine and then stop paying. Good Luck...

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was this a direct debt?

or is it a continuous payment authority as you paid by debit ? card?

 

 

unless you gave them your bank account details and signed a DD mandate I suggest the above.

 

 

don't like all you ideas here tiger, that's fraud?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Last week i saw a video about a guy who was playing with his crossbow and pierced his washing machine motherboard.

As he tried to pull the Wm out to unplug it, the door came off and the glass smashed on the floor.

Would this be considered accidental damage?

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Very off topic but no it wouldn't...

 

For one using a crossbow indoors is an inherent danger to any thing nearby.

 

Especially the pistol kind as they have a nasty tendency to kick the bolt upwards if not inserted correctly.

 

Secondly the door wouldn't be classed as accidental due to Warrenty being voided by the crossbow bolt in the main board. ..

 

Thirdly what power crossbow is this? I use an 80lb one as standard although looking to upgrade and I doubt this would make it through the covering plastic metal shielding and then main board as well...

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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