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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Domestic and general cover


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ive taken on this for my mother.

 

Long and short of the query is she took out cover for a dishwasher to be fixed with D and G.

 

- D and G agreed to take over the appliance which is over 12 years old if they could fix.

- came out twice last year, first visit asked for some plumbing to be done, second visit a fix was done but to unsatisfactory standards.

- the appliance still leaks and the door was fitted back on incorrectly.

- i stopped the direct debit due to the poor work and asked for it to be written off due to poor service

- since then we are getting alot of chasing letters asking to reset up ddi as the plan needs to be honoured as a repair was done. failure to do so, the debt will be passed onto their 3rd party engineers.

 

do i have a leg to stand to in regards to this or is it wise to pay the balance. i feel we have been cheated with the service.

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ive taken on this for my mother.

 

Long and short of the query is she took out cover for a dishwasher to be fixed with D and G.

 

- D and G agreed to take over the appliance which is over 12 years old if they could fix.

- came out twice last year, first visit asked for some plumbing to be done, second visit a fix was done but to unsatisfactory standards.

- the appliance still leaks and the door was fitted back on incorrectly.

- i stopped the direct debit due to the poor work and asked for it to be written off due to poor service

- since then we are getting alot of chasing letters asking to reset up ddi as the plan needs to be honoured as a repair was done. failure to do so, the debt will be passed onto their 3rd party engineers.

 

do i have a leg to stand to in regards to this or is it wise to pay the balance. i feel we have been cheated with the service.

 

Surprised D&G offered any cover on a 12 year appliance.

 

Presume the cover was purely to cover basic repairs. The repairs failed and the DD payments were stopped because you believed the repairs were not up to the standard expected.

 

D&G must be in a loss making position already, as i doubt premiums paid cover cost of engineer coming out and any parts fitted. You normally always have to pay a full years premium, if you have claimed on an insurance policy. If there was a problem with an engineers work, a formal written complaint should have been made.

 

I think you must send a very clear letter explaining in detail about the engineers work being substandard and that they were not meeting the standards described in their policy documents. The DD was cancelled as you had lost faith in their services. Send the letter to D&G head office marked for attention of their Managing Director.

We could do with some help from you.

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thanks Uncle - will send the letter today.

 

Yes, correct - the cover was a 12 month direct debit instalment plan based on them having been out to attempt and fix the issue. i was surprised they would cover such an old appliance. since the work we had the appliance removed.

 

after 4 payments i advised my mother to cancel the direct debit due to the poor standard of work carried out by their 3rd party engineer.

 

they are now of course chasing the remainder of the contract now.

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thanks Uncle - will send the letter today.

 

Yes, correct - the cover was a 12 month direct debit instalment plan based on them having been out to attempt and fix the issue. i was surprised they would cover such an old appliance. since the work we had the appliance removed.

 

after 4 payments i advised my mother to cancel the direct debit due to the poor standard of work carried out by their 3rd party engineer.

 

they are now of course chasing the remainder of the contract now.

 

For future dealings, you should note that most Insurances are an annual contract, but they let you pay monthly because it is more conveient to customers. If you claim on the policy, you pay the full years premium.

 

If you ever have a problem with a companies service, you must immediately complain in writing, getting proof of postage and maintaining records, just in case needed as evidence. These companies mostly never taken such debts to court, but if they did and you did not keep proper records of service complaints, you are likely to lose.

 

See how you get on with a written complaint and report back.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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