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    • Thanks HB. I never evaded fare before.  Should I send any email to ask my case or beg again to show that I indeed know I’m wrong? To be honest, I indeed find that I’m wrong and will never do such thing.
    • We never know how long they will take to respond, it depends on how busy they are. They also look through people's ticket history to see if everything is normal. If you haven't evaded fares before this won't be a problem for you but it takes time. It seems that train companies are doing this more and more. HB
    • just type no need to keep hitting quote there was no reply pack asking questions nor wanting Income & expenditure, so can't be a letter of claim. there are no 'court sanctions' at all should a defendant ignore a letter of claim, total poppy cockle!! very much the reverse, should a claimant NOT send a letter of claim before they raise a court claim, it's a very good browny point for a defendant !! stop worrying....i wish certain members would stop posting unnecessary personal speculation on threads... doesnt help anyone. if you DONT KNOW - DONT POST!! its a 2005 card anyway pre the revisions, sao cant use a recon and i'd expect a CCA request to fail.  this is cabot!! 99% of their debt portfolios are always unenforceable. just the mugs keep being ignorant cash cows is the only way they recently stayed in business.
    • Hi, everyone. It has been 18 days since I sent the begging letter, and I still haven't received a response. I've read some threads and found that OOC settlements are often responded to very quickly. Does this mean it will be difficult for me to receive an OOC settlement?
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Virging Media - Charged for a movie I haven't ordered


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I've just checked my latest VM bill as I noticed it was higher than usual, the reason being I've been charged for a movie I haven't ordered!

I called VM to question this & they told me the movie was ordered via the V+ box I have in the bedroom on Christmas Eve & then watched 24 hours later.

I insisted the movie hadn't been order & the lady in customer services admitted it was unusual as the previous movie I had ordered was 2 year previous, but all the checks she was making showed it had been watched Christmas Day night, which is a bit strange as I'm pretty sure myself, my wife & daughter were all downstairs either on laptops/tablets or watching TV on the TIVO box!

The other thing that seems strange is I'm the only one who knows the pin numbers! I've also never ordered any services on the V+ box & very rarely order movies at all. When I mentioned this she said along the lines of maybe you forgot you'd ordered it or your wife or daughter had ordered it, when I stressed it was impossible she said all her systems said I had so I wouldn't be getting a refund, basically insinuating I was lying!

As I have no other way of checking the only conclusion I can come to is it's a problem with the hardware/software that's allowing it to happen & will it happen again?

Has anyone else had a similar problem?

RBOS - Settled in Full

MBNA - S.A.R - (Subject Access Request) Sent, Data received, offer rejected, LBA sent, another offer made & rejected.Settled

CAP 1 - SAR Sent, Data received, offer rejected, LBA sent. Due to illness no further progress

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The pin number is used to access some catch up programmes, so i doubt only one person in the house knows this. It is the same pin number for catch up as it is to buy films. Think someone in your house has ordered the film and is not admitting to it. Perhaps they did it by mistake. They were looking at the film listings and did not realise what they has done.

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Yes..my pin is still the default and it is needed for all sorts of things, watching a prog normally on after 9pm on catch up before 9 is one example.

 

If I were Virgin Id insist that someone in your family ordered it, that seems more likely than a bug in their system.

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