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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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        • Like

Help with returned items to brighthouse and arrears please


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Hello,

 

Any advice would be greatly appreciated please.

 

I had two items from brighthouse in October. One was a sofa which I returned due to the leather peeling off. I only had the sofa 8 months and was not willing to pay any more on a faulty item.

 

The second returned item was a buggy. It was just not suitable for bus use and I use buses every day.

 

At the moment I currently have a laptop and a mobile from them on HP. I called to make my weekly payment. My account is always up to date, and the store manager told me I had arrears from October for the sofa and pram.

 

The manager stated there had been a charge back on my account which is news to me as I have been paying my weekly payments every week with no one informing me of this until 2 days ago. I have never asked for a charge back from my bank. I did cancel easy pay when I had issues with my faulty sofa but I called to make weekly payments over the phone instead.

 

The problem is the manager would not accept my weekly payment for the items currently in my possession until I pay the 'arrears' from October on items I no longer even have.

 

She has forced my account into arrears. I want to pay for what I have. To be honest I feel like just giving they items back now.

 

Do I have to pay 'arrears' on items I gave back? And 'arrears' no one told me about as I have been making my weekly payment every week.

 

The manager was so patronising too. Stating I must pay arrears before she will accept my payment for the current items and then she will "help me manage the debt on my account" when as far as I knew I had no debt.

 

 

Thank you for your help.

Edited by sj2211
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simply handing items back does not necessarily cancel an HP agreement...

 

 

when did you take the items out?

when did you return them?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I took the sofa out February 2016, returned October 2016 due to item being faulty.

 

Buggy I only had a couple of months as the breaks kept un-clipping during bus journeys.

 

In brighthouse terms it states if items are returned all arrears will be removed.

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So you have the section 90 cancellation letters from them?

I think you need to read a few threads here to understand how these companies work

 

You pay 3 times the market value and hidden insurances

On HP items that don't need insurance at all under the HP rules

 

Send them an sar and get all the statements

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi,

 

No I didn't get a section 90 cancellation letter. I had to sign paperwork stating I surrendered the items.

 

No I'm not completely sure about their insurances? I have Osc and Dlc. Can I claim the Osc back even if I have given the items back?

 

Thanks for the advice about the Sar, I shall do that. However my question was about arrears I knew nothing about occurring almost 3 months ago and the manager demanding payment on items I no longer have, and not allowing me to pay for what I currently have until I pay 'arrears' from October.

 

Can you advise me on that at all? Thanks

Edited by sj2211
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Also on their website it states 'no quibble returns' when you can return an item at any point for any reason with nothing else to pay.

 

So why say I have arrears on items I no longer have and I have been paying my account weekly since with no one informing me I have arrears.

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Brighthouse store staff are a nightmare to deal with and customer relations arent much better but fir now i would suggest calling customer relations and obtaining clarification as to why, if the items have been returned should you have any arrears, it would help if you quoted from the terms about arrears being removed.

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Hi,

 

I called customer relations on Saturday. They were pretty useless and said they don't know why I have to pay arrears on items I no longer have. I did mention their terms and conditions and they told me they would need to investigate.

 

I just posted the question on here so that I am a bit more knowledgeable when they do get back to me.

 

The manager was really threatening too, constantly saying 'when will you pay these arrears. The system won't allow me to take your weekly payment until you pay them' she was very pushy and forceful. She has now forced me to become in arrears with my current items.

Edited by sj2211
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Hope that was not a voluntary surrender document

As if it was

You are still liable for the whole sum

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you are not liable for any penalty or arrears fees no.

 

 

but you have to understand how these companies work

which is why certain things have been asked.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you. Yes iv been silly and very naive. It seemed like a good idea at the time. I am going to give them back everything I have to be rid of them altogether.

 

Can I claim Osc back on terminated contracts?

 

Also my sofa was faulty and I paid 8 months towards it. Can I claim anything back regarding it not being of satisfactory quality?

 

X

Edited by sj2211
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Good Morning,

 

I would like the opportunity to look into this for you, can you please contact our customer relations team on 0800526069 or alternatively email us at [email protected].

 

I look forward to your response.

 

Kind Regards

 

Rahul

 

(BrightHouse Customer Relations Web Team)

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Hi Rahul,

 

I contacted customer relations on the 31st. They were not much help.

 

I want to pay my account for the items I have but they won't allow me too.

 

Apparently I had a charge back (which I never requested with my bank. My bank automatically applied this when I cancelled easy pay without my knowledge)

 

I actually called the store one week in October to ask if my account was up to date as I had more money in my bank account than expected and brighthouse replied "yes all is up to date"

 

So regardless of how I came to have 'arrears' I no longer have these items so surely I am not required to pay the arrears, osc and dlc on items I returned!?

 

Thank you

Edited by sj2211
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You are correct that you can return items any time you like without penalty but the staff can and will tell you anything to get money from you.

If you can do without the goods you have then i strongly suggest you return everything and reclaim every penny of osc/dlc and 5* service cover plus interest.

I will happily help you put it together.

Worth sending a SAR to get all the statements if you wish to reclaim

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Hello Martin2006.

 

Thank you that would be great if you could help me put together a letter and SAR. Very nice of you. :-)

 

I have two items packaged and boxed to be collected today. I am keeping one laptop as I gave it to my daughter for college and all her important work is on it. I have paid just over one third on this laptop which was refurbished, not new.

 

I have told them I am not paying any arrears on items I do not have but I want to keep my account up to date for one item. They won't accept my payment so my account is falling into arrears.

 

x

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Could you transfer all your daughters work onto an external hard drive or span it across several USB memory sticks? 32 Gigabyte sticks and larger are now relatively cheap as in around £8.50 on Amazon, 64 Gig £15? Then you could return the lappy, and replace it with something from the money Martin will help you recover. Just a thought, then you are completely free of these purveyors of overpriced goods.

We could do with some help from you.

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Hello,

 

I wouldn't even know where to begin by transferring things from the laptop.

 

Also my daughter doesn't know it's from Brighthouse, and as she's 18 and not home much I would have a hard time getting it from her!

 

I wish I could send that back too trust me

 

x

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There are template SAR letters in the library SJ, they just need a little adapting but i do have one i used for BH which i can redact and post up if you need me to.

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Yes, just edit to suit that you require all information they jold on you from all accounts and agreements held both as Brighthouse and also Crazy Georges (Dont include the crazy Georges but unless you had agreements frim back then.

The letter is to be addressed to Caversham Finance Ltd.

 

Ill just go find the address, 2 mins.

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PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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Once you have all the info from the statements we can then work on producing some spreadsheets to get reclaiming all that useless insurance they force on you.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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