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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Nemo 2nd charge loan - threats of AEO - HCEO etc - home was repod by 1st charge years ago


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Hi all,

 

To make this as brief as possible,

 

I had a second charge on my property with Nemo personal finance.

In 2007 the property was repossessed due to a lot of bad luck and the original lender sold the property over £50,000 less than market value just to cover their own expenses (G E Money) which left nothing to pay off the second charge.

 

I have been battling this loan on and off ever since and during this time Nemo took me to court and won because I never defended the claim and this was due to the fact \I knew nothing about it.

 

I agreed a miminal payment to them which I paid monthly

about 2/3 years ago I wrote to them sending them £10 PO asking for a SAR.

They never produced it so after a while I stopped paying and things went quiet of a year.

 

Now they are back on my case threatening with a attachment to earnings, High court Writ and Baliffs etc.

I am not sure how I should proceed with this and would really appreciate some help.

 

I id speak to one of their customer service reps when I got the first contact letter and explained that I stopped paying because they did not comply with my request and he said he would look into it and get back to me but he hasnt and I ave just had a letter threatening allsorts to collect.

 

When I first loss my house I did do a lot of research on this with regard to the PPI and secret commissions which there undoubtedly was but never saw it through due to personal circumstances.

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Really depends on whether you have income or assets to pay this debt.

 

Did you ever look into the repossession by GE Money ?

 

Do you have a copy of the CCJ, so you know what it says ? If not, get a copy from the court.

 

It might be wise because of the CCJ and further costs of enforcement to make affordable payments. If they do elevate to High Court enforcement, then the fees they will add, will make you wish you had made small repayments.

 

If Nemo are in breach of Data Protection Acr for not complying with an SAR, you should make a formal complaint in writing.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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No I have no assets at all.

 

I do intend to make a complain in writing but I just need to know my legal rights as the loan would not be covered by CCA.

 

Also, I dont have a problem paying small instalments which will be small as I am what they now class as working poor! but I want to claim back all the charges and PPI and look into the secret commission but I cannot do that if they dont give me the info I have asked for.

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How much was the second charge for LTB and what date in 2007 did you take it ?

 

Andy

We could do with some help from you.

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Hi Andy,

 

I think the original loan was about £40,000. i would need to dig out paperwork to confirm exact details.

 

2007 was when we got into trouble and house repo. Loan was take out 2005/2006, again would need paperwork which is one reason I sent SAR 3 years ago.

 

Thank you

LTB

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Ah many thanks I was just wondering whether it was around the 25K threshold ...for CCA1974 purposes.

We could do with some help from you.

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Also, I dont have a problem paying small instalments which will be small as I am what they now class as working poor! but I want to claim back all the charges and PPI and look into the secret commission but I cannot do that if they dont give me the info I have asked for.

 

Given the amount of this debt and your current circumstances, have you discussed this with anyone qualified to discuss bankruptcy ? Not saying this is the right solution, but something to look into.

 

If you have other debts, then you can also include these and look to have a fresh start after a relevant period.

 

If you found PPI to claim back, they might just keep this to pay towards the debt.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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  • 3 months later...

Getting back onto this thread, I need to deal with this as it is not going away.

 

I have requested another SAR from Nemo which I now have but they have not sent me all the infor that they sent when I originally SAR them back in 2008, about half that info is missing.

 

They still have not given any details with regards to the PPI which I am going to try and claim back to start with.

 

I have been thinking about ways in which I can move on with this and would appreciate your comments and views.

 

First of all I have thought about trying to get the judgement overturned but I am not sure I can because 1. the amount of time lapsed since the judgement was granted

2. I cant prove that I never received any claim form, which of course I didnt. I knew nothing about t until some months after the event as I would have challenged it.

 

I am going to see if I can get the PPI and charges back.

 

I am also thinking of writing a complaint letter about the issues that I have with Nemo and also complaiing that I am now aware that the loan was missold which I believe it was after reading lots on here.

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  • 9 months later...

I would concentrate on this nemo load

dump the rest to

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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id be sending nemo an sar

let get all the statements

and the full picture here

 

that judgement is 10yrs old

 

if they've not enforced it

its too late now

and I bet that's why you simply get threat -o-grams.

 

I gather by judgement you mean a CCJ

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes dx100UK a CCJ.

I have SAR'd them before on 2 occasions.

 

The first was before they issued a claim and the second time was last year when they were on the case again.

 

Strange thing is, second one didnt have as much info as the first one.

 

thing is I dont really know what I am looking for.

There wasnt really that much I could see in the way of charges and things.

 

When I sent the SAR the first time it was not long after the house repo and there was a lot of info at the time on the internet about unenforceable loan agreements but I figured because it was over £25k and therefore not regulated there would seen little point in trying to challenge it in any way.

 

What do you mean by its to late to enforce it?

Is there a time limit on enforcement then?

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that is a good point by dx, re enforcement after so long from the date of the judgment.

if they go to enforce, and its after 6 years without certain activity, they would need the courts permission.

what was the nature of the judgment,; instalment order, forthwith,...

you said you stopped (20/mth) payments in the last 3 years

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put bankruptcy out of your mind. As advised, send a SAR asap to nemo. For the cost of a SAR you MIGHT be able to write off that 40k completely. But the SAR will give the info needed to see.

 

Is the nemo loan/judgement still with nemo, or did they pass it on to another company?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Ahh. I think in regards to the 40k, then it all depends on the time between judgement and now, and if theyve actually attempted to collect, or theyve remained quiet for that period. Then perhaps totally ignore nemo, and leave the ball in their court. Of course, if nemo took it to court, due to the amount it is, even though they havent chased it, it would be up to a judge, but i dont think it would get that far. After all, theyd have already done that.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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lovetobake has said they have been paying 20/mth on the ccj up until about 3 years ago. #10

if that's so, then the 6 years to enforce may not be applicable yet (even if its not under a formal instalment order, courts permission then required)

what was the nature of the judgment/order?

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posts moved from new thread to here

 

so theres PPI?

is this in the SAR?

 

can we see all the statements please?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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O I have become very confused !!!!!!!!!!!! I am now on another thread I wrote some time ago.

 

The situation with Nemo so far.........

I managed to get another SAR from them last year which was the 2nd one.

It took me 3 years to get this second one out of them from paying the £10.

 

eventually it arrived

the information is not the same in as much as there seems to be things missing that I got in the first SAR.

There was PPI which the details were never forwarded on,

it just mentions somewhere in the paperwork the amount of the PPI.

 

I then wrote to Nemo asking why I never received the details of the PPI

they wrote back saying that I would have to contact the broker that arranged it or the Insurance Company.

 

The Broker was Promise finance who went into administration some time ago

I phoned the FSCS who sent me out a claim form and I never did anything with it.

 

I am expecting Nemo to be in touch again at any time

although last time, I wrote a letter of complaint because they kept sending me letters threatening doorstop visits

when I phoned them they never returned the calls.

 

I sent them an I & E form and they said they could see that I couldnt afford anything at that time.

But they will be back.

 

Going back to the PPI,

like I said before

I had a claim form but my head really hasnt been in the right place to deal with it

 

(I am sorry guys you are going to cringe at what I am going to say next),

in October I got a phone call from a claims company saying they had my details regarding the PPI that was sold by Promise Finance and they believed I would be able to claim it back blah blah blah and its a no win no fee blah blah and I just agreed even though they will take 25% if it is successful.

 

I am very sceptical of them though because I didnt want my circumstances made worse by the money going straight of the Nemo debt and then having to cough up 25% to them

 

I have it in writing from them that Nemo cannot touch it as the PPI was sold by the Broker not Nemo.

I still dont trust them though.

 

If I do get anything back I have to be honest it would be a blessing but Im not banking on it.

Its been 2 months so I may hear by the end of Jan as they say it can take upto 12 weeks.

 

I just dont know a way out of the Nemo loan other than Bankruptcy.

If anyone has any other ideas please share :)

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each debt should have ITS OWN THREAD

which then makes things so much EASIER to understand.

 

if you cant find you threads

click your username

om the left

or uptop USER CP

 

ONE THREAD

ONE DEBT

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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the FSCS is the way to go

you'll get 90% back

write and cancel the sc@mmers

tell 'em your budgie has died or something.

 

as for nemo

they could have enforced this long ago

the fact that they haven't

and are threatening doorsteppers means they know full well they don't have a leg to stand on.

 

can you scan up their last letter to PDF please read upload

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 8 months later...

so what going on with this nemo thing?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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