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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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47K Unsecured debt advice


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Hi all,

 

Just looking for some advice on what I should do going forward. For the record I am a resident in Scotland.

 

I have accrued around 47k of unsecured debt among six creditors in the UK.

 

1 Ratesetter £23.8k P2P loan

2 Barclaycard CC £4.9K

3 Tesco Bank CC £5.9k

4 Virgin Money CC £6.2k

5 Hitachi deferred payment £4.5K

6 V12 Secure Trust Bank £1.8K

 

I am now at a point that I am about to start missing payments and will end up defaulting. I have spoken to step change who have recommended a DPP under the Debt Arrangement Scheme as I have a flat with equity that I wish to protect.

 

While this is the formal way of things I thought I could perhaps try the informal route first and doing a self managed DMP with it being more flexible and being able to pay off creditors with lump sums if I can get some overtime built up.

 

I filled out my income/expenditure sheet and included this in a letter to each of my creditors explaining I can no longer service my debts and included a revised payment amount (pro rata of £585 surplus). The letters were sent 1st class recorded signed for. All direct debits have been cancelled today also.

 

I assume it is now just a waiting game for their responses? I reckon they will more than likely reject especially Ratesetter - this is the debt I am most worried about as it's a high amount and essentially other peoples money.

 

Am I doing the right thing here? Should I just be going straight for the DPP to save any court cases?

 

Any help or advice on the matter is greatly appreciated.

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none are secured on your property?

when did you take them out

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi none are secured against my property.

I don't recall the exact dates however;

 

Ratesetter feb/March 2016

Tesco CC sometime around 2012

Hitachi deferred payment September/Oct 2015

Virgin CC summer 2016

Barclays summer 2016

V12 April 2016

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In Scotland there is a network of legal/debt advice centres with experts on Scottish law. You might want to see what you can find out locally, to see what you can do. They will want to see your finance agreements. Then at least you will know more and be informed about decisions you may take.

 

Stepchange as the major debt charity are recognised by finance companies, so you are more likely to be taken seriously. If you try to do it yourself, then they might not be as helpful.

 

These are all recent debts, so not much scope for ways to deal with them. If there is a temporary financial problem, then best to agree to some repayment arrangement based on affordability, where they freeze interest/stop adding charges. Then see how it goes and make decisions when you need to. At some point, if you cannot repay, then presumably they can try to obtain a charge against your property.

We could do with some help from you.

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ouch all recent then.

 

where that £25k all gone in 6mts?

 

nationaldebtline & their website is good on Scottish stuff and they are impartial.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I honestly wish I knew.

For the most part the loan paid some things off while,

I needed new windows put in,

had massive problems with my car at the time,

so paid off the existing finance and got shot of it,

had some large vet bills as well and had relied on credit a few times to get me through the months.

 

Silly,

but what is done is done and I have unfortunately learned the hard way.

I am committed now to getting myself out of the mess I'm in so will attempt the self managed side of it.

Thank you for your replies.

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Are there ANY other creditors which should be included?

 

Generally speaking, every organisation you owe money to should be included when you are trying to make pro rata payments from your "disposable income".

 

For example, you shouldnt be paying 1creditor in full if others are being asked to accept reduced payments.

 

Is this a temporary situation or is this how things are for the foreseeable future?

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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  • 1 year later...

Hi All,

 

I like many others got myself into a bad situation and had the oh bum moment around two years ago.

I sought help and almost entered into a DAS (Debt Arrangement Scheme which is a formal Scottish debt solution) but decided against it and went for a self managed DMP first.

Safe to say I'm glad I did so far.

 

Going forward I'd like to be rid of this burden as soon as possible so I can begin to move on with my life so looking for any advice going forward.

 

I had multiple creditors, one was my mortgage, one was my car, the rest were unsecured credit agreements, cc's and a loan.

 

I stayed up to date with one credit card, my mortgage and my car.

The rest I stopped paying and allowed them to go into default etc. and set up payment plans

In December I plan to clear my up to date credit card balance which will leave me with the car and mortgage still active and the following in default;

 

Tesco CC - default still with Tesco.

Barclay Card CC - default, sold to PRA group.

Virgin CC - default, sold to Cabot. They have previously offered to settle for 60% twice.

Hitachi Loan - Late Payment, sold to Lowell (Hitachi never defaulted prior to selling)

Ratesetter Loan - Default, Scott and Mears acting on behalf of OC. This is the youngest default at June 2017 they took their time to default.

 

These are all "recent" debts taken out after 2012.

Best to carry on with the DMP and saving up for a hopeful full and final or should be I sending any particular letters to the DCA's?

 

Thanks in advance!

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Have you CCA'd them?

 

PRA cabot dont chase legit debts. Lowell are very shady and theres usually something wrong with the debts.

 

CCA everything and also SAR the OC's so you can see exactly what youre dealing with. Never blindly pay.

 

Also NEVER under any circumstances consider a full and final to a DCA. Especially when you havent checked the debts validity.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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always CCA. Doesnt matter if its recent or not.

 

And yes, sar the OC's, including the ones that havent been sold on. You want to know everything about your debts before you start arranging payment plans

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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For the ones that have been sold on, do you CCA the original creditors as well as the DCA's?

 

Should I be cancelling the payment plans that have been in place for the last year and a half prior to sending these?

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CCA everyone. Keep payment plans in place until they default on your CCA request. They get 12+2 working days to comply. The day it expires, if they havent fully complied, you stop payments until they do. ESPECIALLY if those payment plans are with DCA's who will NEVER have any paperwork or info for the debt unless you specifically request it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Be aware that the paperwork they send may very well be compliant, but its a very good idea to get as much info on the debts as possible so you can decide on your next move.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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ive merged an old thread and this op is in Scotland so remains in the Scotland forum .

 

go get your credit file.

lets see what damage is done

like defaulted dates please.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx100uk,

 

 

1 Ratesetter (Scott Mears acting on behalf) default date: March 2017.

2 Barclaycard CC (Sold to PRA Group) default date: Feb 2017.

3 Tesco CC (Not sold or passed on, in-house collections) default date: Jan 2017.

4 Virgin Money (Sold to Cabot) default date: June 2017.

5 Hitachi (Sold to Lowell) No default date, late payment markers only, around Jan-March 2017

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ratesetter was a form of PDL was it not...irresponsible lending complaint time?

 

as for the other yep a CCA request

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ratesetter was a Peer to Peer loan so don't think I have grounds for irresponsible lending.

 

 

Great, I'll draft up some letters tonight to get posted Monday/Tuesday. Is the below template still the go to? Send recorded with a crossed postal order enclosed?

 

 

[removed - dx]

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what does the top red line say?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Sorry, that particular line doesn't show up on the mobile browser very well - found it on the laptop.

 

 

Amended the template to suit and printed off the CCA letters ready to post tomorrow. In terms of the Ratesetter loan, do I send the CCA to the debt collector acting on behalf of Ratesetter or to Ratesetter directly?

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you send it to the DCA's stated client.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thats because they rarely ever are able to obtain the paperwork. Also it shows that they , and other DCA's chase people without even having the paperwork needed to do so.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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