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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Council tax bills in large print or not


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It's only taken them 20 months to tell me this.

 

I applied for council tax online in Feb last year and got a letter in standard size print. Ok, fair enough, there's no option for letters to be sent out in large print. I spoke to someone in the council and asked for my letters to be in large print. I was told this would happen.

 

It never has done.

 

I've asked every single time I've received a letter and have been told each time it would happen.

 

In August, I was told they had put something on my file stating that I needed my letters in large print which someone had missed. I was then told that they'd put a pop up on screen, which would mean you couldn't miss it.

 

I put in a complaint. The response was it's not possible to provide letters in large print because of the software used. But they then said "Whilst individual letters can be presented in a larger font size if they are copied to an application like Microsoft Word, this would only be possible if your claim was being reviewed by a Housing Benefit assessor."

 

I was told to print the letters out myself. But why should I? if I wasn't disabled, they'd send the letters to me in a format I could read.

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Can you ask them if they are happy to receive letters from you in Braille?

No? "Then you better start sending the ones to me in large type, then!"

 

(Just so long as they aren't likely to call your bluff & 'make it Braille both ways!)

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I couldn't find anything on their website about providing information in alternative formats, which is in striking contrast to other councils who seem to be able to provide anything you want in any suitable format.

 

I think you may have to go through the complaints process to try to get your council to comply with their obligations under the Equalities Act. Are you in touch with a charity or other organisation which supports people with your conditions, and if so, might they be willing to help/take it up for you?

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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I couldn't find anything either. I didn't know whether I was looking in the right place.

 

I have already complained and explained that what I am asking for is a reasonable adjustment under the Equalities Act. I was told it's not possible to get them done in large print and I'd have to print them off myself.

 

I've sent emails to the RNIB and the local hearing and sight centre to see what they say.

 

Bit odd how I've only had to ask everyone else (bank, DWP, Atos, etc) once and it's done.

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They really are having a laugh.

 

Have a wee look at this link: http://web.plymouth.gov.uk/socialinclusion

 

On the above link Download their Our Commitment to Equality and Diversity PDF (go to the bottom of the very last page and read what is in Bold)

 

Also as they have a Public Sector Equality Duty have a look at this link: https://www.equalityhumanrights.com/en/advice-and-guidance/public-sector-equality-duty-guidance

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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I went in yesterday, again. I am confused and rather ****ed off. The lady I spoke to, said that other people have managed to get their letters in their preferred format. The letters sent out are automated and they supposedly can't do anything about the formatting.

 

I am still being told to sign up to the self service thing online and view my bills online. But why should I? You (a non-visually impaired person) has the choice; so why can't I?

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I have now received a reply to my email. It's not their software; so they can't do anything. The software is owned by Capita and used by other LAs. Unless there's a big enough demand for large print, they (my LA / capita) can't justify looking into whether it's possible to print in large print.

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I have now received a reply to my email. It's not their software; so they can't do anything. The software is owned by Capita and used by other LAs. Unless there's a big enough demand for large print, they (my LA / capita) can't justify looking into whether it's possible to print in large print.

 

The fact that it isn't there software is just trying to pass the buck, I would further reply stating that how they prefer to operate there software is no concern of yours and does not allow them to opt out of there responsibility..

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If it's Capita then it's the Northgate SX3/iWorld system they use - it doesn't (or at least my local authority could never find it) have the facility to print in large print.

 

What they can do is to 'refer' the bill. This allows them to stop the demand going out directly and then pull a copy of if off the system. They can then amended as required to whatever font they wish to use or even just copy the data in to a large print template of the standard letter (we had several customers we would do it for).

 

Craig

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This is a clear breach of the equality act. They have had loads of time to sort the system or find a workaround. If you are really annoyed you could try (edit). They are the only solicitors I know who are prepared to work disability discrimination cases on a no win no fee basis.

 

Hope you manage to get it sorted. Takes the micky,

Edited by Andyorch
Law Firm named removed
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This is a clear breach of the equality act. They have had loads of time to sort the system or find a workaround. If you are really annoyed you could try (edit). They are the only solicitors I know who are prepared to work disability discrimination cases on a no win no fee basis.

 

Hope you manage to get it sorted. Takes the micky,

 

Hi, I am guessing that someone edited my post as it previously named a law firm. I don't think I got a notice to say it had been edited. Should I have received this and am I breaching some sort of rule by naming them? I figured that lots of posts name businesses and so it would be OK.

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Hi, I am guessing that someone edited my post as it previously named a law firm. I don't think I got a notice to say it had been edited. Should I have received this and am I breaching some sort of rule by naming them? I figured that lots of posts name businesses and so it would be OK.

 

Hi,

 

Forum Rules state...

 

3.5 A thread/post will be edited or deleted if it contains:

 

c) Touting for business in any way – including the posting of customer recommendations.

 

Regards,

 

Scott.

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  • 1 month later...
  • 3 weeks later...

Have a read here >> http://www.un.org/disabilities/documents/convention/convoptprot-e.pdf a long but useful read....

 

'Article 2

 

Definitions

 

For the purposes of the present Convention:

 

“Communication” includes languages, display of text, Braille, tactile

communication, large print, accessible multimedia as well as written, audio,

plain-language, human-reader and augmentative and alternative modes, means

and formats of communication, including accessible information and

communication technology;'

 

Enjoy your read sorry for the length!

CONVENTION ON THE RIGHTS OF PERSONS.pdf

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  • 1 month later...

This still hasn't been sorted. They told me yet again they'd do; but I don't believe them. I've spoke to the RNIB again who sent me a template. I've sent my council an email using that.

 

I am seriously getting ****ed off now. Only been asking them to sort this for 26 months. Everyone else has managed to carry out this simple request; so why can't they?

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Send a copy to your local MP. Ask them to see what they can do to obtain action from the council.

We could do with some help from you.

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Remember the link I gave you in Post#9 about the Public Sector Equality Duty: https://www.equalityhumanrights.com/en/advice-and-guidance/public-sector-equality-duty

 

I would also have a wee chat with them and inform them of the LA actions to date.

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  • 3 months later...

Hi,

 

This depends on how annoyed you are now. Quote PSED and section 20 of the Equality Act and UN CPRD and write to everyone . . . . but it sounds like they aren't listening. One more try? If your past that the only option would be legal.

 

I am not sure PSED is the way forward here. I think it means a Judicial Review to enforce it so rather expensive etc. Ditto, UN CPRD is not relevant until you exhaust the in country legal system because the UN CPRD doesn't place obligations directly on the council, it places obligations on our government to make sue the council delivers on the CPRD. There was a talking cash machine cash from hungry which was covered by the CPRD.

 

Its a much clearer case under section 20 (6) of the Equality Act. -http://www.legislation.gov.uk/ukpga/2010/15/section/20 Using this section you could if successful get an injunction to force the council to provide information in suitable format and compensation.

 

Of course, all this is a load of hassle and stress for you in the first instance. That's why so many organisations just ignore these issues cross their fingers that people don't have the energy for court cases!

 

Best of luck with whatever route you take.

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