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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Home delivery gone wrong Argos cant't find my order and no refund


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Argos have a reputation for providing a very bad a service and their correspondence and customer service is rubbish!

 

Reference: 1141006653 I am writing to make a formal complaint regarding a recent purchase. When the item was ordered, I was quoted a delivery date of October 14th, 2016. The item did not arrive on this date which I find unacceptable.

 

To explain in more detail I ordered several products from the store and paid for them to be delivered on the same day. I received 1 part of the products(Duvet &Pillow) but did not receive my TV and PlayStation 4, I called the fast track number and I was advised that my order was cancelled(Not by me or my bank).

 

I visited the store the next day and was told the same, I requested why as money was debited from my account at the point of sale and I visited my bank to confirm that the money was taken, I was provided a transaction summary which confirmed that I have already been charged by Argos £668 to cover my purchase, but my money was not refunded either to my card or my account.

 

I took a day off on Friday and Saturday to sort the orders out and as a result I have lost money and also distressed due to this. I do not have the product and service I paid for and no refund has been received either and. I returned to the store on Friday and I after waiting for about 45mins I was told that they do not have the particular TV(Confusing as I was told already that the money was refunded.

 

Very angry I left and decided to make a formal complain and in their correspondence the financial staff stated again that my order can not be found. I would like to take this matter up legally as this issue has caused me financial difficulties and Argos would have to seriously improve their service and sort out the mess the have created.

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Do a visa debit chargeback on your card and have the bank refund the money.

 

Vote with your feet and shop elsewhere, complain correct to Argos, but there's no chance of them reimbursing you for time off work.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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