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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Has your car been taken by a bailiff for somebody else’s debt?


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In the first instance, don’t delay…but whatever you do….don’t rush into issuing an injunction (more on this in my second post).

 

Why has my car been taken?

 

In most cases, the vehicle would have been taken because it had been identified by a bailiff using ANPR (Automatic Number Plate Recognition) in relation to unpaid penalty charge notices owed by the previous owner. Why this happens is because the warrant carries upon it the vehicle registration number of the vehicle involved in the parking contravention.

 

Will the bailiff company give me my car back?

 

Unfortunately, without documentary evidence being provided to support the sale, the vehicle will be unlikely to be released.

 

Why is this?

 

Bailiff companies frequently come across cases where a vehicle has ‘allegedly' been 'sold’ in order to assist the ‘real owner’ evade payment of their parking debts. In other words, it can be fairly common for 'sales’ to be ‘bogus’.

 

It is vehicle owners such as these, that are to blame for genuine purchasers being required to provide so much documentary evidence.

 

What do I need to do?

 

In the first instance,
ask a question on the bailiff section of the forum.

 

If your car has been taken, you will need to contact the enforcement company as soon as possible to make a
Part 85 Claim
. This claim must be submitted
within 7 days
. Almost all companies will ask you to provide the following five items as evidence. Most of the larger companies have their own set Questionnaires.

 

V5c Log Book

 

If the purchase was a recent one, this document can be difficult to provide as it can take up to 4 weeks for the new V5c to be processed by DVLA. If this document is not available, you should provide the tear off New Keeper supplement from the Log Book.

 

Proof of Purchase.

 

If payment for the vehicle purchase had been made by bank transfer, this is ideal. If payment had been made by cash….this can be problematic. Most enforcement companies will request evidence by way of a bank statement showing cash being withdrawn a few days before the purchase.

 

You will also be required to provide
a copy of the sales receipt.

 

How the purchase came about.

 

If the car was purchased via eBay, Gumtree, Auto Trader or a garage etc, then a copy of the advert and receipt will be required. If the purchase has been via a friend or relative, this can be problematical. Once again, please post a question on the forum.

 

Copy of vehicle insurance.

 

This will be one of the most important documents. It is a criminal offence to keep a vehicle on a public highway without insurance and all enforcement companies will require some evidence that the new owner has obtained insurance within a day or so of the purchase. If the vehicle is not kept on a highway, evidence of SORN registration should be provided.

 

Evidence that road fund licence has been purchased.

 

Most new vehicle owners will tax their vehicle online with DVLA and will either make a one off payment or monthly instalments. A copy of the bank statement evidencing that road fund licence was obtained around the time of the purchase will need to be provided.
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What will happen after the evidence has been provided.

 

The rules governing this are outlined under Part 85.4 of the Civil Procedure Rules and put simply, the following steps must be taken:

 

Within 3 days of the Part 85 Claim (and supporting evidence) being submitted to the enforcement company, the company must then serve a copy on the creditor (usually the local authority). It is the creditor...and not the enforcement company that decides the Claim.

 

The creditor, has just 7 days to consider the Part 85 Claim and they must give their decision in writing to the enforcement company within this time period of time and no later.

 

Within 3 days of receiving the creditors decision, the enforcement company must write to the Claimant to advise them whether the claim is accepted or rejected.

 

If the creditor accepts the claim, they will not be liable to the enforcement agent for any fees or expenses incurred by the enforcement agent after receipt of that notice by the enforcement agent.

 

If the creditor (usually the local authority) accept the Part 85 Claim, the warrant ceases to be exercisable and the enforcement company must make the vehicle available for collection. The rules do not provide for the vehicle to be delivered back to the Claimant.

 

If the creditor (local authority) rejects the Part 85 Claim, the claim would need to be decided by the court. However, I have assisted with these claims for many years (a similar procedure was in place for debts enforced by High Court Enforcement Agents prior to 2014) and it is almost always the case that as long as the Part 85 Claim is properly put together with the supporting documentary evidence to support the sale....the vehicle will be released.

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Last Monday, the importance of providing evidence to the enforcement company was highlighted in court. A litigant in person issued an injunction after his vehicle was seized in relation to the previous owners debts. The correct course as detailed in my above post, should have been to submit a 'Third Party Claim' under Part 85 of the Civil Procedure Rules.*

 

In actual fact, at the hearing last Monday, (six weeks after the vehicle had been seized) the Judge agreed that the claimant had acquired the vehicle in good faith and the evidence that he eventually provided (at the hearing) was sufficient proof. He provided copies of his bank statement showing the 'flow of funds' and the updated V5c and evidence of insurance.

 

Nonetheless, he was harshly criticised by the Judge for using the wrong procedure and he was ordered to pay the Counsel's costs, and a proportion of the solicitors fees.

 

 

Background to the claim.

 

 

The Claimant’s position is that he purchased the vehicle on
1st September 2016
. It should maybe be mentioned that the vehicle had been clamped 5 months earlier. The clamp appeared to have gone missing.

 

Following the seizure, the ‘new owner’ contacted the enforcement company to make enquiries. They emailed him on the
8th September
asking for documentary evidence to be provided (such as outlined in my initial post). He was given a deadline of 20th September to respond. Without this evidence, his claim could not be forwarded to the creditor for their consideration.

 

The Claimant provided very little. All that he provided was a copy of the ‘new keeper supplement’ and with regards to the vehicle insurance, he merely provided an insurance document showing him to be a named driver on somebody else’s policy.

 

Before the deadline date of 20th September (and most importantly, before the creditor could consider the claim), the Claimant decided to issue an injunction. This was a
foolish decision
and a costly one.

 

 

At the Hearing

 

 

At the hearing, (6 weeks after the seizure) the Judge informed the Claimant that the hearing was to consider the application for an injunction and that if the defendant wished to challenge the Claimant’s title to the goods, the case would have to be set down for a 90 minute hearing at a future date in the New Year. This would mean the car remaining in storage for a considerable period of time.

 

In court, the Claimant agreed that that he had not done all that he reasonably could to ensure that the matter was resolved without taking up valuable court time and putting the enforcement company and creditor to unnecessary expenditure.

 

It was stated that he failed totally to engage with the enforcement company. He provided no explanation as to how he became aware that the vehicle was for sale. However, in court, he did provide a copy of his bank statements showing a withdrawal of over £4,000 a few days before the purchase. He also provided the V5c from DVLA (which showed its processing date to be
before
the expiry period given by the enforcement company (of 20th September 2016).

 

The Judge stated that he could well understand why the company requested a copy of a bank statement stating that 'sometimes, people are disingenuous and attempt to avoid paying by giving their vehicle to someone else' and that it would be obvious that if a person could show how they paid for the vehicle, that this would go a long way to showing who the owner really was.

 

He stated that the V5 and the bank statement were
‘vital documents’
and that the moment they came available, they should have been presented to the enforcement company.

 

The Clamant was a litigant in person but the Judge was not sympathetic to this. He stated that if litigation is to be approached, then at the very least, documents should have been disclosed to the enforcement company because doing so, would have likely lead to the case not being necessary at all.

 

In relation to the V5 and bank statement, the Judge informed the Claimant that it was 'common sense' to provide theses documents to the enforcement company as soon as they became available. In regards to the bank statement, he stated that this document was
‘especially important’
to show whether the dates
‘matched up’.

 

Most importantly, he informed the Claimant that he had made
the incorrect application.

 

 

Comments from the Judgment:

 

 

'The Defendant wrote to the Claimant on Thursday 8 September 2016 with a list of things it wanted to decide whether to contest the claim. This is not a statutory list. But nevertheless it stands to reason that if all relevant information is provided, then going to court is less likely'.

 

'The Defendant had reasonably asked for evidence of the flow of money'.

 

 

In regards to the subject of costs:

 

 

The Claimant requested a refund of his issue fee (of £308). The Judge refused this stating that the application for an inunction was taken out
before
the date given by the enforcement company for the Claimant to provide documentary evidence (20th September).

 

He concluded by advising the Claimant that he had not done enough to avoid the case having to come to court and the defendant was therefore unfairly put in a position of having to pay to defend the injunction.

 

The Claimant was ordered to pay the Counsel fees and a contribution towards the solicitors fees. He was given 21 days to make payment. He indicated that he could not afford to make such a payment and would not be paying. On hearing this, the judge reduced the period to the standard 14 days.

 

An order was given for the Claimant to collect his car from the enforcement companies storage pound.

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