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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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@MetroBank_Help - Metro Ban k - the dad's army bank


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What on earth is happening with the Metro bank?

 

The new bank which was going to put all the old traditional banks to shame.

 

"Love your bank at last" is their motto but maybe it should be "Love your bank the last".

 

We opened an account with the Metro a few years ago because they appeared to be full of promise and anxious to get away from the traditional model of unfair, inefficient, profit minded, conveyor belt customer treatment.

 

We've had a pretty good experience with them over the years but this year it is all started to turn to a disaster.

 

We are now finding that they are careless with personal data, unable to keep us informed of pin number changes or to send us the necessary bank cards with PIN numbers that work. Try to call them and you get bombarded with apologies – and "we know how you feel" and, do you mind if I call you by your first name – and "how do you feel today" as well as promises to call you back – which never seem to happen. We've now been without an active card against our account for over a month and still just getting promises.

 

Right now, I received a promise that they would call me back within three minutes – but that was pretty well 10 minutes ago

 

What a shame.. It was such a hopeful project. Maybe they become tired of being a good bank. There must be some explanation for this system's failings..

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Well it's not for lack of staff and profit. If you want to look at 84 pages of guff, help yourself

 

https://beta.companieshouse.gov.uk/company/06419578/filing-history/MzE1MDIyMTUzNWFkaXF6a2N4/document?format=pdf&download=0

 

I glazed over after page nine. Perhaps they are starting to put profit above service as so often happens in the banking industry

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