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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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willy v bank of scotland


Wilarm1711
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Hi sent my subject access request away on the 20th october, they state i owe them 1029.56 though my limit is £1700 they still demand payment of £600 each month. They have deducted the £10 for the sub request on 3rd november, still awaiting statments for the past 6 years.

 

Checked other forums should i estimate what the charges they have applied over the years and sent the prelim letter. I only have my most recent statements todate

 

Please help

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Willy your S.A.R. should have given the bank 40 days to send you all the information. That time scale has not passed yet so you must wait and then progress to the next stage.

Good luck.

Pam.

 

If anything I've said helps you then please feel free to tip my scales!

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  • 4 weeks later...

Still not received the statements. Here is the next letter i will send on the 14th dec

 

LETTER BEFORE ACTION

Section 7 – Data Protection Act 1998

 

Dear Sir/Madam

 

Account: ******************

 

You have failed to comply with my Data Protection Act Subject Access Request dated 20TH October 2006, I know you received it as you have deducted from my account the sum of £10 for my request on the 3rd of November, You had 40 days in which to comply this has now come and passed on the 12 December 2006, I have attached the copy of the letter I originally sent you.

 

If you do not comply within the next 7 days I shall seek a Court order obliging you to do so together with damages at the discretion of the Court and without any further notice. This letter has been sent by first class recorded delivery, and therefore should have reached you by 15/12/2006

 

 

Yours faithfully,

W

 

 

Anything else i should be doing in the meantime, If they dont respond as i live in scotland i shall pursue in the scottish courts, i know i may need to submit 2 claims as you can only pursue for £750 in scotland. How do i calculate the charges without the actual statments.

 

 

Wil be careful with your personal data !

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  • 4 weeks later...

Received a letter from HBOS dated 27th dec from

10 carlton street

halifax

HX1 2AL

 

Dear Madam

Data Subject access request

 

I would confirm that we have received your requesr for information in relation to the transactions and charges.Under the Data Protection Ace, HBOS has 40 days from receipt of your request to provide the required information. I would be therefore advise you that you will receive a response no later than 2nd February 2007

 

Your Sincerely

Data Subject Acess Request Team

 

On Same day receved another letter dated 3rd January 2007 from

Trinity road

Halifax

HX1 2RG

 

Dear Madam

 

Completetion of Request for a list of transactions and charges for your ac no XXXX XXXX XXXX XXXX.

 

Thank you for letter requesting specifice information on your account with us. I can conconfirm that copies of duplicate statements have been ordered and will be sent under seperate cover.

 

With regard to your request for information relating to manual intervention on your account, HBOS plc in under no statutory obligation to record this information and therefore, i am unable to assist further with your request.

 

Should you have any general queries, please contact 24 hour banking on 08457 20 30 40.

 

Details of how we use your data can be found on ithe interner under the Security and Privacy sections Halifax Online - UK Banks, Finance, Telephone & Internet Banking or http://www.bankofscotland.co.cuk. if you would like a copy of the registered Data Protection Notification details, this can be found at ICO – Information Commissioner's Office. Alternatively, please let me know if you would like me to forward a copy of either to you.

 

Yours faithfully

Ken Patton

Data Protection Consultant

Business Risk - Retail.

 

Do i wait for unwil the 2nd of feb for statements, having no statements as yet, LBA letter seems to have made them take notice for them to send me statements, anything else i should do in the meantime

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i have had the same slow response from bos ,i was told 2nd of jan now a further 40 days ,just sent the lba yesterday ,dont wait do it they are stalling ,lloyds tsb are doing the same ,i have sent both lba letters yesterday,response already in post today from ltsb ,they will give me nothing ,called them and that is their last contact ,going to raise small claims tomorrow

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i am not waiting ,as told on these forums they have to respond to the 14 day limit ,if i dont receive a full refund i will go through an ordinary action (scottish)i am not afraid ,yes an ordinary action will involve a solicitor but will the bank defend,NO ,IF THEY DO I CAN ALWAYS SELL MY STORY IF DEFEATED

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