Hi.

As a newbie, I hope I have done the right thing.

I tried to post on the appropriate forum.

But got a message saying they were not accepting any new posts.

I really need some advice.

my husband was accepted for an Argos store card in 2014.

We only used it once and my husband paid off the balance.

He is very shrewd like that.

You can therefore imagine our horror when Argos got intouch to say that we had not paid for a ps4, that had been delivered to an alternative address.

My husband explained that this was nothing to do with us.

Had we ordered anything we would have made payment.

They continued to threaten us with court action and bailiffs,

so my husband asked for a copy of the signature that was given at the so called delivery address.

Argos responded by saying they no longer had it.

We then contacted the Ombudsman with all of the details,

they had obviously contacted Argos,

as yesterday we received a letter saying please see attached proof of signature.

It was a blank box. Nothing. Can someone please help us. We seem to be going around in circles.

Thank you.

Ha ha Argos!

Bailiffs HA HA HA HA!!

Stay off the phone, they get excited and start making things up as they go along.

Have you checked your credit files?

If not do so, Noddle and Clear Score are both free.

Stop, relax, there is absolutely nothing to worry about, stay off the phone, keep everything in writing.

If they ring, laugh and hang up.

Check your credit files first, when you say they 'got in touch' how exactly? By letter?

If so, can you scan and post it up, removing ALL identifiers first.

Thank you for responding. I will upload a copy of the letter today. Does my husband have to pay for something he did not order or indeed take receipt of and there is nothing to prove otherwise. My hubby is worried sick. He will check his credit score and let me know at lunchtime. Thanks again

Of course he doesn't. The min wage lackeys on test phone will say anything. It's what they're paid to do. Demand full proof of the transaction from argos including where and when it was made and where it was delivered to, then speak to your local police dept about fraud

There is genuinely nothing to be worried about, esp where Argos are concerned.

Absolutely NOTHING, can or will, happen overnight, DO NOT pay a single penny for something you never ordered or received.

Once your OH has checked his CRF and confirmed there is nothing on there, then it can be batted back to Argos.

There is genuinely nothing to be worried about, esp where Argos are concerned.

 

 

 

 

 

 

Absolutely NOTHING, can or will, happen overnight, DO NOT pay a single penny for something you never ordered or received.

 

Once your OH has checked his CRF and confirmed there is nothing on there, then it can be batted back to Argos.

Thank you so much for your help. Tbh I cannot see how they could chase for money, if they cannot supply proof of any kind. We won'the worry quite so much now. Perhaps not. My OH has just come home and confirmed that it has been put on his credit file as well. Can they do this when they have not provided any proof?

You need to send Argos a Subject Access Request - this will cost you £10.00 and should provide all data they have in connection with your OH's relationship with Argos. This might even provide the address to where the item was sent.

If your OH's credit record has been blighted because of a fraudulent activity and you have advised Argos of this, then you should be able to take this further.. eg court action against Argos themselves.

You can use the template SAR letter from the CAG library - linked below.

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**(1-Viewing)-nbsp

Hi Argos have supplied the address the item went to. I doubt very much that they will admit anything. That is all they have provided.I will use the template letter today. My OH is a worries. The sooner this is sorted the better. Thank you most kindly.