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    • Hi I received a Parking Charge letter to keeper on Monday 15/04/24, the 17th day after the alleged incident. My understanding is that this is outside the window for notifying. The issue date was 08/04/2024 which should have been in good time for it to have arrived within the notice period but in fact it actually arrived at lunchtime on the 15th. Do I have to prove when it arrived  (and if so how can I do that?) or is the onus on them to prove it was delivered in time? All I can find is that delivery is assumed to be on the second working day after issue which would have been Weds 10//04/24 but it was actually delivered 5 days later than that (thank you Royal Mail!). My husband was present when it arrived - is a family member witness considered sufficient proof? 1 Date of the infringement  arr 28/03/24 21:00, dep 29/03/24 01.27 2 Date on the NTK  08/04/2024 (Date of Issue) 3 Date received Monday 15/04/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?  Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No    Have you had a response?  n/a 7 Who is the parking company? GroupNexus 8. Where exactly [carpark name and town] Petrol Station Roadchef Tibshelf South DE55 5T 'operating in accordance with the BPA's Code of Practice'  
    • lookinforinfo - many thanks for your reply. It would be very interesting to get the letter of discontinuance. The court receptionist said that the county court was in Gloucester 'today' so that makes me think that some days it is in Gloucester and some days its in Cheltenham, it was maybe changed by the courts and i was never informed, who knows if DCBL were or not. My costs were a gallon of petrol and £3.40 for parking. I certainly don't want to end up in court again that's for sure but never say never lol. Its utterly disgusting the way these crooks can legally treat motorists but that's the uk for you. I'm originally from Scotland so it's good that they are not enforceable there but they certainly still try to get money out of you. I have to admit i have lost count of the pcn's i have received in the last 2 yr and 4 months since coming to England for work, most of them stop bothering you on their own eventually, it was just this one that they took it all the way. Like i mentioned in my WS the the likes of Aldi and other companies can get them cancelled but Mcdonalds refused to help me despite me being a very good customer.   brassednecked - many thanks   honeybee - many thanks   nicky boy - many thanks    
    • Huh? This is nothing about paying just for what I use - I currently prefer the averaged monthly payment - else i wouldn't be in credit month after month - which I am comfortable with - else I wold simply request a part refund - which I  would have done if they hadn't reduced my monthly dd after the complaint I raised (handled slowly and rather badly) highlighted the errors in their systems (one of which they do seem to have fixed) Are you not aware DD is always potentially variable? ah well, look it up - but my deal is a supposed to average the payments over a year, and i dont expect them to change payments (up or down) without my informed agreement ESPECIALLY when I'm in credit over winter.   You are happy with your smart meter - jolly for you I dont want one, dont have to have one  - so wont   I have a box that tells me my electricity usage - was free donkeys years ago and shows me everything I need to know just like a smart meter but doesnt need a smart meter,  and i can manually set my charges - so as a side effect - would show me if the charges from the supplier were mismatched. Doesn't tell me if the meters actually calibrated correctly - but neither does your smart meter. That all relies on a label and the competence of the testers - and the competence of any remote fiddling with the settings. You seem happy with that - thats fine. I'm not.    
    • Evening all,   So today, I was sent an updated offer that includes the £12.60 I spent on letters, but they have declined to add the interest at £7.40. They have stating 'We acknowledge your request to claim interest to date, however, this would be at the discretion of a trial judge if the claim did proceed to a trial hearing.' I think I am content with this outcome, and pushing this to a trial for a total interest of £15.30 throughout the claim does not make sense to me.   What are people's thoughts? I am sure our courts have better things to concentrate on?
    • FFRSG3424ListofEvidencepdf-V1 2-merged.pdfFFRSG3424ListofEvidencepdf-V1 2-merged.pdf 2pages T&C,s UCM
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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VirginMedia Contract Period


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Hello Friends,

 

 

I have gotten into this trouble with Virgin-Media. My contract was for 18 months and a few days before the end of contract I called them to say that am not interested in continuing. I was able to get to speak to one of the customer care after a long wait and she then wanted to transfer me to yet another team for this. I said I will not wait any longer and as I have informed the customer care , whoever picked-up, it is their internal matter how they process my request.

 

 

They have now come back with tall bills saying that my disconnection was not done and that I will have to pay for it. My question is

(1) If my contract period ends, I am not bound by anything. They say that I will have to give one month notice. Can this be legally correct and bounding on me that my contract will be automatically extended, if I don't give notice? Also I had moved to Sky and the telephone line was being serviced by Sky.

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Calm down, so you've been had by virgin bledia and their non existent customer service skills.

 

Did you record the call?

 

You can categorically ignore everything Virgin Bledia send you regarding paying them anythin, less for a claim form, which won't happen.

 

Start their non existent, tedious complaints process, STAY OFF the phone, keep everything in writing, as they are well adept at ignoring emails, pretty ironic for a telecoms company!

 

If they ring, laugh and hang up, whatever they wish to convey can be committed in writing.

 

Do you have this conversation recorded?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Please be wary of simply ignoring anything but a claimform. Virgin bledia WILL report any missing payments to the cra's. So whether they are right or wrong to insist on a 30 day notice of cancellation, they will still trash your credit file.

The customer care agent should have completed a cancellation form, this does not have to be the cancellations team, any agent can do it so your cancellation should have run from the date you called them to disconnect you.

 

If a sparkling cra file is important to you then i would suggest paying the final bill to keep it clean and then set about claiming anything you have been charged over and above the contractual length back.

Yes its a pain and long winded but if you want to protect your cra file its the safe way.

On the other hand, if the cra is not an issue then ignore ignore ignore until a claimform arrives

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Hey Guys. Thanks for your responses really and look forward to a few more replies.

 

 

CRA file is important for me as I have a re-mortgage coming in Dec-2018.

 

 

The communication is in writing. In the letter, they admit that I called and informed the customer care about cancellation but did not wait to be put to cancellation/retention team and that's where my fault is for which I have to pay some £200.00.

 

 

What is my legal position here? Do I have to give a months notice, even if it is in their T&C? It could just be an unfair term. If contract has an end date, then it ends on that day. Why do I have to inform customer care anything at all?

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Im not saying its right for vm to do so but when the contract starts its for a minimum term, as with any other supplier, so they ask for 30 days notice, which, if it were say a 12 month contract, can be given after 11 months.

 

£200 for 30 days seems an awful lot, remember, everything in your contract is paid for in advance.

 

In your position if you need to remortgage and keep your file clean, i would advise pay and claim back, they will trash your file otherwise

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Please be wary of simply ignoring anything but a claim form. Virgin bledia WILL report any missing payments to the cra's

 

Yes my apologies, that isn't very constructive advice, sorry.

 

As Martin says, if your CRF is important to you, as it is, then the best way forward is to play their game, pay them what they say you owe, BUT have an ongoing complaint lodged with them at the same time.

 

From experience, they will ignore your complaint, and attempt to palm you off with any old comment such as ''as a GOGW we will refund you 50% of what we took from you blah blah blah''.

 

Give them the 8 weeks to satisfy your complaint, then you can escalate it to OTELO, if they're still going??

https://www.ombudsman-services.org/communications.html?gclid=CKL0n5jYwM4CFdUW0wod1kcGaA#

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Virgin Media will provide a SAR for free. ask for the call recording.

 

And they do record ALL calls, inward and outbound

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