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    • Yeah, sorry, that's what I meant .... I said DCBL because I was reading a few threads about them discontinuing claims and getting spanked in court! Meant  YOU  Highview !!!  🖕
    • Though it would be Highview you would  pursue. DCBL are nonentities-on their best day,
    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other! One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
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VirginMedia Contract Period


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Hello Friends,

 

 

I have gotten into this trouble with Virgin-Media. My contract was for 18 months and a few days before the end of contract I called them to say that am not interested in continuing. I was able to get to speak to one of the customer care after a long wait and she then wanted to transfer me to yet another team for this. I said I will not wait any longer and as I have informed the customer care , whoever picked-up, it is their internal matter how they process my request.

 

 

They have now come back with tall bills saying that my disconnection was not done and that I will have to pay for it. My question is

(1) If my contract period ends, I am not bound by anything. They say that I will have to give one month notice. Can this be legally correct and bounding on me that my contract will be automatically extended, if I don't give notice? Also I had moved to Sky and the telephone line was being serviced by Sky.

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Calm down, so you've been had by virgin bledia and their non existent customer service skills.

 

Did you record the call?

 

You can categorically ignore everything Virgin Bledia send you regarding paying them anythin, less for a claim form, which won't happen.

 

Start their non existent, tedious complaints process, STAY OFF the phone, keep everything in writing, as they are well adept at ignoring emails, pretty ironic for a telecoms company!

 

If they ring, laugh and hang up, whatever they wish to convey can be committed in writing.

 

Do you have this conversation recorded?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Please be wary of simply ignoring anything but a claimform. Virgin bledia WILL report any missing payments to the cra's. So whether they are right or wrong to insist on a 30 day notice of cancellation, they will still trash your credit file.

The customer care agent should have completed a cancellation form, this does not have to be the cancellations team, any agent can do it so your cancellation should have run from the date you called them to disconnect you.

 

If a sparkling cra file is important to you then i would suggest paying the final bill to keep it clean and then set about claiming anything you have been charged over and above the contractual length back.

Yes its a pain and long winded but if you want to protect your cra file its the safe way.

On the other hand, if the cra is not an issue then ignore ignore ignore until a claimform arrives

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Hey Guys. Thanks for your responses really and look forward to a few more replies.

 

 

CRA file is important for me as I have a re-mortgage coming in Dec-2018.

 

 

The communication is in writing. In the letter, they admit that I called and informed the customer care about cancellation but did not wait to be put to cancellation/retention team and that's where my fault is for which I have to pay some £200.00.

 

 

What is my legal position here? Do I have to give a months notice, even if it is in their T&C? It could just be an unfair term. If contract has an end date, then it ends on that day. Why do I have to inform customer care anything at all?

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Im not saying its right for vm to do so but when the contract starts its for a minimum term, as with any other supplier, so they ask for 30 days notice, which, if it were say a 12 month contract, can be given after 11 months.

 

£200 for 30 days seems an awful lot, remember, everything in your contract is paid for in advance.

 

In your position if you need to remortgage and keep your file clean, i would advise pay and claim back, they will trash your file otherwise

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Please be wary of simply ignoring anything but a claim form. Virgin bledia WILL report any missing payments to the cra's

 

Yes my apologies, that isn't very constructive advice, sorry.

 

As Martin says, if your CRF is important to you, as it is, then the best way forward is to play their game, pay them what they say you owe, BUT have an ongoing complaint lodged with them at the same time.

 

From experience, they will ignore your complaint, and attempt to palm you off with any old comment such as ''as a GOGW we will refund you 50% of what we took from you blah blah blah''.

 

Give them the 8 weeks to satisfy your complaint, then you can escalate it to OTELO, if they're still going??

https://www.ombudsman-services.org/communications.html?gclid=CKL0n5jYwM4CFdUW0wod1kcGaA#

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Virgin Media will provide a SAR for free. ask for the call recording.

 

And they do record ALL calls, inward and outbound

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