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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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Fraudulent service history, no history at all


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Hi all,

 

Back in Nov 2015 i bought an Audi A5 Sports Convertible, 2012 reg, for £16,600 from a massive London based car dealer. In June this year I've decided to sell it as they worry of it devaluing in time was too much for me so i wasn't really able to enjoy the car anymore. I've tried taking it back to the same dealer but they were only able to offer me £13,000 after a quick check (this amount being subject to a thorough investigation). The guy told me the car is in a really good condition and i should have no problem selling it privately for about £14,500.

 

So after advertising it for over a month i was lucky enough to get an offer of £15,000 but, just before paying the deposit, the potential buyer called the garage to verify the service history and was informed it's fake.

 

As i still had a copy of the original advertisement from when i bought the car together with the six invoices, all from the same garage where presumably the services have been carried out (no service book, just invoices), I've contacted consumer rights and they advised me to get in touch with the company that financed the vehicle for me.

 

In the meantime i got confirmation in writing from the garage that they've never serviced my vehicle so i've sent everything to the finance company who opened a dispute with the car dealer and said they will contact me in 5 working days.

 

I am now waiting for them to get back to me but in the meantime i keep wondering what will i be entitled to?! i really don't want the car (I would have never bought it if i knew it has no service history) but i have used it in the past 7 months and added 4000 miles to its usage. i am worried they will only offer me what they did before (£13,000) but if it was as advertised by them (with 6 genuine services) I could have sold it for £15,000 privately, without a service history it's near enough impossible to sell a car of this value.

 

Consumer rights wanted to report it to trading standards as it's a criminal offence but I've asked them to hold back for now as i feel it's my bargaining tool, I've mentioned this to the finance company and said i would like to try and resolve this matter peacefully first before getting the media and trading standards involved...

 

Any ideas as to where i stand in terms of compensation?

 

Many thanks,

 

Anca

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Who are you seeking compensation from? if the garage sold you the car in good faith taking the invoices on face value why should they pay you compensation, and who compensates them?

 

I am surprised that someone would go to this level of effort as i guess that in the 3 years they owned it they must have got it serviced. But it would appear to be a case of fraud and something that perhaps the police should be looking into; especially as your car could be the tip of an otherwise bigger iceberg. Once the finance company gets involved I would think that the police are not far behind.

It is easier to enter a rich man than for a camel to pass a needle

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Who are you seeking compensation from? if the garage sold you the car in good faith taking the invoices on face value why should they pay you compensation, and who compensates them?

 

I am surprised that someone would go to this level of effort as i guess that in the 3 years they owned it they must have got it serviced. But it would appear to be a case of fraud and something that perhaps the police should be looking into; especially as your car could be the tip of an otherwise bigger iceberg. Once the finance company gets involved I would think that the police are not far behind.

 

I am seeking compensation from the finance company as legally they've bought the car from the dealer and sold it to me. The car dealer might end up dealing with me directly but as per the consumer act section 50 my complaint had to be with the finance company for misrepresented sale made by their agent (car garage).

 

The previous owner was volkswagen financial services so i suppose it was a company lease and i guess this is who will have to compensate the car dealer?! Although i'm pretty sure it was bought at an auction as i believe the car dealer buys all the cars from there. They owe me compensation because i believe they had a duty to check the service history?!

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Use the word "garage" and you also use the word "dealer". Are these one and the same?

 

Anyway, if the dealer that sold it to you with a particular service history, then they are contractually obliged to sell you a vehicle with that service history. If the service history is fake then regardless of the dealer's good faith, they are liable

 

You say that you have been to "consumer rights". Who are they?

 

If you can show that with the correct service history then the car would be worth £15,000 – then that is the amount of money that you would be entitled to have either by means of the sale or in compensation.

 

At some point, it may turn out that you will be obliged to sell the car for what you can get for it and then sue the garage for the difference – but you would have to let the garage know all about this at the beginning so they could consider buying the car back from you for the price that you want.

 

Can you please tell us the name of the dealer. If the garage is different, then can you please tell us the name of the garage.

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6 services in 3 years seems a lot. Wouldn't this have been on extended service intervals - 2 years/20,000 miles, if the car is around 40,000 moles, then the second service is about due.

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  • 1 month later...

Apologies, i thought i would get an email notification whenever someone posted something here. I've managed to get most of the money back and returned the car to the car dealer/ garage (sorry in my mind this is the same although probably not correct...they are the biggest car dealers in UK actually). The finance company offered to repay everything minus £320 (which used to me my monthly payment to them) for every 1000 miles i've done whilst having the car. I was also been given back the interest charged so at the end all i've lost is about £650 but i got to use the car for 7 months so i was really happy with the outcome.

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Nice one.

Did the dealer put up a fight or was ok with this?

 

No fight at all actually. I've scratched the alloys quite a bit whilst i've owned it and i thought they would try to knock down the original offer i've had for them to take it back but they didn't. I think they didn't want this to get in the media as their reputation would suffer and they could have potentially lost a lot more. That's why i didn't want to name them as they've dealt with the matter verry politely and profesionally!

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Have they bought a gagging order from you?

 

As a consumer forum we aim to help everyone with good recommendations as well as bad, if a "Big" dealership is that inept that they can't even be trusted with the basics!, then consumers deserve to know imo Anca Stan.

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