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What you can do if your holiday firm goes bust


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http://www.mirror.co.uk/money/lowcostholidayscom-collapse-what-you-can-8488525

 

 

3. Claiming your money back

 

All may not be lost. You may be able to claim your money back depending on how you paid.

 

If your booking cost was more than £100 and you paid all or part on your credit card you may be able to make a claim under section 75 Consumer Credit Act.

 

If successful, your credit card will refund your money.

 

Section 75 will not apply to debit cards but you can take advantage of the chargeback scheme. You must contact the card provider within 120 days.

 

So far HSBC, RBS, Halifax and Lloyds have all confirmed they will honour chargeback scheme claims made by Lowcostholidays customers.

 

If you used online system PayPal, contact them and claim via their buyer protection scheme. You must do this within 180 days.

 

 

http://www.telegraph.co.uk/financial-services/insurance/travel-insurance-online/companies-going-bust-to-countries-no-longer-safe--can-my-travel-/

 

21 July 2016 • 12:38pm

 

 

 

 

 

More than 135,000 holidaymakers have lost or will have to pay twice for their summer holidays after the company they booked with, Low Cost Holidays, went into administration earlier this month.

 

Around 27,000 people who booked through Low Cost Holidays are currently on their holidays, while 110,000 have forward bookings.

 

Only those with travel insurance which included “supplier failure” cover will be able to make a claim for their cost of their holiday. This is not included as standard in most travel insurance policies, although some policies do provide it, but it is often offered as an add-on which you must pay extra for when you buy cover.

 

If you paid for your flight or holiday by credit card and the cost was over £100, you may also be able to get your money back. Under the Consumer Credit Directive, the lender and the supplier are jointly responsible when it comes to making sure you are provided with the service or goods you paid for, so if the airline, hotel or holiday company you booked with goes bust, you can turn to the credit card company to get your money back.

 

Everyone else, however, will either have to pay again for their holiday, or cancel and lose the money they have spent. All consumers affected should file a claim with the administrators Smith and Williamson and CMB Partners, to let them know you have been affected. You can do this by e-mailing them at [email protected].

 

 

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Thank you kind sir :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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