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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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Cashing in a Pension Pot at 55 to buy a house while on benefits


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Hi all ... Hope this is the right place to post this.

 

Having lost everything in the recession I then suffered a major breakdown and now have Complex PTSD and fibromalgia amongst other illnesses which are all getting worse.

 

After two years of being homeless myself and my partner were given a council flat. Our neighbours are the local drug dealers and generally bad things happen daily. I now won't go out of the flat at all.

 

I have a pension which I could cash in in 18 months and I wanted to do this and buy a small cheap house.

 

I currently get PIP and my partner gets carers allowance and we get income support which I apparently claim for us both. I don't really understand it all as the CAB sorted it out for us.

 

If I did cash in my pension and buy a house would our income support stop.

 

Also would this affect my state pension when I get to retirement age. Someone told me that we wouldn't be entitled to pension credits.

 

Thanking you in advance for any advice you can give.

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Before you consider cashing in your pension, you really must get some advice from a qualified financial adviser. Whilst you should be able to take 25% tax free, any more would be taxed (possibly by as much as 60%). In addition, there will most likely be early draw down fees charged by the pension provider. Personally, I think your best option would be to press the HA for a better property and leave the pension pot to grow.

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Hi and thanks for the response.

 

I have already checked and would net at least £80K after charges.

 

I'm pretty certain we would lose the income support (or at least my part of it)

 

My biggest concern is whether at 65 pension tax credits would be affected.

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Surely, if you withdraw money from a private pension, if you have money exceeding a certain amount ( £16k ? ), then you would not qualify for any benefits. If you used the money to buy a house, rather than pay rent, you are then using money to invest in property, rather than support your living costs.

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The rent is already paid by benefits so we would be saving them that outlay until we die ... It's not about investing in property it's about buying a home using the money I paid into a private pension for years for.

 

It seems that everywhere I look says it depends on what you drew your pension pot down for and spent it on. That is decided at the time by DWP as to whether you did it to claim extra benefits ... totally confused and stressed by all this :(

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Ask DWP,

but i thought that if you obtained money from any source and it was above a certain level, you are then not eligible for any benefits.

 

You are expected to use the money to pay for all living costs including rent.

 

Only once the money reduces below the relevant amount, would you be entitled to apply for benefits.

 

Whilst i agree that buying your own home would reduce any draw on housing benefits and other benefits in the long run, like many things government are involved with, the rules they apply are not born out of common sense.

We could do with some help from you.

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Ain't that the truth!

 

I'm guessing that we would lose the income support but PIP and Carers allowance aren't means tested so although we wouldn't have any spare money, we could survive. I suppose my biggest worry is how we would survive on basic state pension with no Pension Credits if that's what happens :/

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Which is why you need to go through your exact situation with a full review so you know the way forward.

 

As you say it should only be means tested benefits that are affected by drawing a private pension early.

 

Is there a legal process, where your private pension company could transfer the money to buy a house, without you having any access to the money and DWP would be happy ?

We could do with some help from you.

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I would think VERY carefully about doing it at 55

you lose soo much of the money in the pot

and in most cases, you'll need the providers consent [your ex employer]

 

wait till you are 60 then you don't have to ask nor lose out

most schemes allow that without penalty.

 

don't forget an unscrupulous IFA will do it for you at 55

but they make an absolute killing on commission too!

 

think about it.....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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OK, there are a few issues here. I'm not going to say whether or not I think it's wise to do what you propose, because I simply do not know the ins and outs of these things. But from a benefits point of view, here are the main things you need to consider.

 

1) You current entitlement to PIP and CA will not be affected, as you correctly note.

 

2) Your IS might be affected. You would need to declare the £80k sum to the DWP, and if you spent it on a house you would have to tell them that as well. They would then consider whether "Deprivation of capital" should apply in your case. If it did apply, they would treat you as still having the money and, since it's clearly more than £16k, would stop your IS. So the key question is "Is it deprivation of capital to use a lump sum payment to buy a house that will be your primary residence?" I'm not 100% sure.

 

You could ask the IS department. If they tell you that it's OK then it is OK because the rules state:

 

52843 Claimants or partners have not deprived themselves of capital for the purpose of getting benefit or more benefit if they

 

  1. say exactly what they are going to do with their capital and
  2. are told by the DWP it will not affect the amount of benefit they can get and
  3. do what they said they were going to do with their capital.

 

Otherwise each case is considered on its merits. They will look at how you spent the money, and whether you did so with the intention of securing or increasing entitlement to means tested benefits. That's the part of the rule that's often forgotten - it does not sound to me like you are considering buying a house solely so that you can continue to receive IS, but I'm not and never was a Decision Maker, and that's the person who makes the call. Considering worst case scenarios, you should plan for the possibility that your IS will stop and decide whether you could manage without it if necessary.

 

3) Future pension entitlement. Your contributory State Retirement Pension will not be affected. State Pension Credit is not likely to be affected either. They'd have a hard time claiming that you bought a house specifically to increase your SPC entitlement when 10 years have passed since the purchase. If they applied deprivation rules there and you appealed, the Appeals Tribunal would laugh the DWP right out the door and find in your favour.

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I would think VERY carefully about doing it at 55

you lose soo much of the money in the pot

and in most cases, you'll need the providers consent [your ex employer]

 

wait till you are 60 then you don't have to ask nor lose out

most schemes allow that without penalty.

 

don't forget an unscrupulous IFA will do it for you at 55

but they make an absolute killing on commission too!

 

think about it.....

 

Hi and thanks

 

I've already checked all this out and it's fine .... Thing is the way my health is going I'm not sure I'll make 60. Spent all of my life trying to do the right thing and like I said, lost everything in the recession. I want to try to make the most of what time I have left :)

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Good

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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OK, there are a few issues here. I'm not going to say whether or not I think it's wise to do what you propose, because I simply do not know the ins and outs of these things. But from a benefits point of view, here are the main things you need to consider.

 

1) You current entitlement to PIP and CA will not be affected, as you correctly note.

 

2) Your IS might be affected. You would need to declare the £80k sum to the DWP, and if you spent it on a house you would have to tell them that as well. They would then consider whether "Deprivation of capital" should apply in your case. If it did apply, they would treat you as still having the money and, since it's clearly more than £16k, would stop your IS. So the key question is "Is it deprivation of capital to use a lump sum payment to buy a house that will be your primary residence?" I'm not 100% sure.

 

You could ask the IS department. If they tell you that it's OK then it is OK because the rules state:

 

 

 

Otherwise each case is considered on its merits. They will look at how you spent the money, and whether you did so with the intention of securing or increasing entitlement to means tested benefits. That's the part of the rule that's often forgotten - it does not sound to me like you are considering buying a house solely so that you can continue to receive IS, but I'm not and never was a Decision Maker, and that's the person who makes the call. Considering worst case scenarios, you should plan for the possibility that your IS will stop and decide whether you could manage without it if necessary.

 

3) Future pension entitlement. Your contributory State Retirement Pension will not be affected. State Pension Credit is not likely to be affected either. They'd have a hard time claiming that you bought a house specifically to increase your SPC entitlement when 10 years have passed since the purchase. If they applied deprivation rules there and you appealed, the Appeals Tribunal would laugh the DWP right out the door and find in your favour.

 

Thank you so much for a few things in that post ... as always, when I use CAG I do make a donation that I can afford :)

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You are in a LHA flat? but have not said which floor you are on or whether or not there is lift or stair access. So assuming you are not on the ground floor and that access is by stairs only (although a lift will not make much difference)

 

This is the course of action I would take if I was in your shoes

 

1] I would forget about cashing in the pension as the vultures strike hard if you are below 60. I know this for a fact as an aunt of mine cashed hers in at 57 and out of 154k she ended up with 63k

 

2] I would then get down to the LHA offices and tell them that due to my worsening condition and the daily problems that are occurring with the neighbours I would like to move. (I would make sure I have some idea of what/where I would like to move to and the type of property I would want to move into, (personally a small bungalow in a better area))

 

3] then I would put pressure on the LHA if they dragged their heels by going to see my local MP and explain the situation, its surprising what a little nudge from a MP can acheive.

 

4] then once moved I would relax in the knowledge that the pension pot should help to ensure a better life in the future.

 

But thats me... what course of action you follow is entirely up to you.

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I have already checked and would net at least £80K after charges.

 

To be honest, £80K is not going to buy much of a house and you could quite easily end up in a worse neighbourhood without sufficient funds to move again. For a quick guide to where might be affordable, take a look here: http://www.bbc.co.uk/news/business-23234033

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I know .... we've been doing lots of research on that too and we are priced out of most of the country ... but there are still pockets here and there. :)

 

We have also looked at moving to Gran Canaria where the climate would be perfect for many of my health problems.

 

I do know for sure though that I would lose the mobility aspect of PIP and also income support.

 

My other half would therefore have to find some way of earning an income from home, in between caring for me.

 

I'm almost sure we would lose pension credits too and have to take out health insurance so it's probably not doable.

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my take was you can get IS if you own and live in your own home -

 

 

How much Income Support can you get

 

Your capital

 

If you have more than £16,000 in capital, you cannot get Income Support.

Capital means things like savings, property and land. However, some capital is ignored, for example, your personal possessions and the home you own and live in. Certain other types of property are also ignored. For full details of other property which is ignored, you should get advice.

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Sure, yes - your own home is not counted as capital for IS purposes if you own and live in it prior to the start of the claim.

 

But if you live in a rented home, come into some money and use that money to buy a home, it's not obvious how that would be considered. I mean, the sensible thing to do would be to think of how that would reduce HB payments in future and allow the expenditure, but deprivation of capital rules aren't always that sensibly obvious.

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sure is not sensible hope the OP finds out and lets us know as you said whats the point in asking sumone to not buy a house and keep getting HB? and IS simultaneously rather then only iS

 

PS could buy loads of gold I think its disregarded as capital or am I wrong

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PS could buy loads of gold I think its disregarded as capital or am I wrong

 

Gold purchased as an investment is a tradable commodity, and as such, should be declared in the same way as stocks & shares. Gold purchased in the form of jewellery is (generally) a very poor investment as it is only worth the scrap value on the open market.

 

Had some antique gold jewellery valued last year. For insurance purposes, it was valued in excess of £10,000, but the open market valuation came in at around £1,000.

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  • 1 year later...

Hi all

 

I hope someone can help me with this as I'm struggling to understand it. I'm 55 soon and want to draw down my pension pot to buy a house (lost ours in the credit crunch).

 

The company I'm with don't allow that but they also don't charge for me to transfer it elsewhere.

 

They have just sent me a statement and transfer out form.

 

It says Current Value available for transfer £121K

Value of GMP £88K

 

Which is the amount I will get :???:

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Before you decide on a draw down, you really do need to talk to an IFA with knowledge about Guaranteed Minimum Pension schemes. Aside from the probability of having to pay tax on any amount you draw down, you could find yourself in a difficult financial position when you come to retire.

 

From what I understand of GMP schemes, they can be quite valuable at retirement. It is also a complex area, so you must get some independent advice before doing anything else.

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