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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Lowell/Cohen claimform - old Nationwide Credit card 'debt' - poss SB'd***Claim Discontinued ***


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Hi All,

 

I am disputing SB status of an old CC debt with default date of March 2010.

No payment or acknowledgement was made ever since the default date to any of the DCA's who chased this debt.

 

The DCA currently chasing me had threatened court action to which I responded with the standard SB letter quoting the Limitation Act.

 

However they have come back stating it is not SB as the original creditor had received the last payment in July 2014, which is absolutely not true.

 

The only payment I made was in July 2014 of £1 fee to the DCA chasing at the time to produce the CCA

and I had clearly noted in the letter then that this is only to be used as fee for the CCA

and that I do not acknowledge any debt.

It was not towards the debt and certainly not to this DCA.

 

The interesting this is the outstanding amount quoted by the then DCA and this DCA remains the same,

i.e. they have not applied the £1 to the debt (and they should not any how).

 

Can someone please advise what should be my next action?

They seem to suggest in the letter that I shall be getting Claim forms soon.

 

Thanks in anticipation.

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If memory serves me right, Lowell did this at one stage as did Muck Hall.

 

If they are trying to claim the £1 payment restarted the SB clock, a Formal Complaint MUST be issued. They know that if the case went to the FOS, they would be in trouble. The £1 is a statutory fee and must not be used for any other purpose.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Did you receive the CCA or have they acknowledge or request in some way?

 

Although the advice above is generally correct, I suggest that you don't ignore them but put them on notice that any alleged debt is statute barred. Draw their attention to the CONC rules http://www.consumeractiongroup.co.uk/forum/showthread.php?426148-CONC-7.15-Statute-barred-debts and tell them that they can either provide proof now or proof in court that a payment has been made. Tell them that the only payment which was ever made was for a CCA.

 

Tell them that if they persist, then you will make a complaint about them under CONC

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Thanks OD. All they have said is last payment made to original creditor in July 2014 without providing any details or any proof.

 

Even if they consider the £1 payment for the CCA as acknowledgment of debt, what is generally the Legal/Courts view on this? Are you aware of any instances where the Court had considered a CCA request with £1 payment as acknowledgment of debt?

 

Thanks.

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Thanks Silverfox1961. I did receive the CCA from the the other DCA.

 

The current DCA have been vague saying payment was made in July 2014 but haven't given any details of what, how much etc, and the only think I can think of is the £1 CCA payment I have made to the then DCA.

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name names please

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 7 months later...

Hi all,

 

After going back and forth with the DCA with prove it letters and saying that it is SB, the DCA didn't provide any proof but said that they received a letter from the card issuing bank that they had received a £1 payment towards the account. Please note they said "towards the account" and not "toward the debt".

 

I replied again and told them that it is SB and no payment or acknowledgement was made to towards debt in the last six years and asked for the banks letter (which hasn't been provided). I did not however clarify that the £1 was paid requesting CCA (within the last 6 years) as I thought this could somehow weaken my case.

 

However now they have issued a claim though Court. To begin with I have acknowledged the claim stating I will be defending the full claim and have 28 days to file my defense. I will start preparing my defense would need your guidance/help.

 

To begin with I contacted a debt charity who advised that asking for CCA (irrespective of the £1 fee payment) would be classed as acknowledgement! I was surprised and asked if they have any Court case examples of it and was advised they haven't seen any but it is their view and asking CCA means acknowledgement.

 

Is this true? Has any one come across a DCA succesfully arguing in court that a CCA request/£1 fee payment is acknowledgement and winning the case?

 

Thanks in anticipation

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Thread moved to Financial legal Issues.

 

 

If you would read the following link then copy and paste the Q,s and your responses back here for further advice.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?419198-You-have-received-a-Claim-What-you-need-to-do.-**UPDATED-2016**

 

Andy

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Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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they are wrong again = the £1.00 fee is a statuary fees required for copy of an alledged enforceable CCA1974 and does not count - which debt charity? hence we say to write on postal order etc for statuary use only, meantime get your defence going but submit the day before it is due to be submitted as then they have no time to mess about and trash your defence,

:mad2::-x:jaw::sad:
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Thanks. It was National Debtline. I will draft my defence and post it here for advise.

 

Just another question. When I had requested for the CCA they did provide me with a copy. Now SB being absolute defence, would you suggest scrutinizing the enforceablility of the CCA itself and if not enforceable add this as well along with SB to the defence?

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you don't mix anything with SB

 

 

get that link sorted

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Name of the Claimant ? Howard Cohen Solicitors

 

Date of issue – – 08/02/17.

I have already acknowledged the claim with intention to fully defend

 

What is the claim for –

 

1.This claim is for the sum of £6250 in respect of monies owning under an Agreement with the account number XXX pursuant to The Consumer Credit Act 1974 (CCA).

The debt was legally assigned by Nationwide to the Claimant and notice has been served.

2.The Defendant failed to make contractual payments under the terms of the Agreement.

A default notice has been served upon the Defendant pursuant to s.87(1) CCA.

3.The Claimant claims,

1. The sum of £6250

2. Interest pursuant to s69 of the County Court Act 1984 at a rate of 8.00 percent from XXX to the date hereof of XXX days is the sum of £2700

3. Future interest and costs

 

Amount claimed: 6250+2700+court fees/legal costs= £9450

 

What is the value of the claim? £9450

 

Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? Credit card

 

When did you enter into the original agreement before or after 2007? Before

 

Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. It is the debt purchaser.

 

Were you aware the account had been assigned – did you receive a Notice of Assignment? Probably I did get a letter of assignment but can't remember exactly.

 

Did you receive a Default Notice from the original creditor? Probably I did get a Default Notice but can't remember exactly.

 

Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? No

 

Why did you cease payments? I was made redundant at the time and without a job was facing financial hardship

 

What was the date of your last payment? Circa June 2009

Was there a dispute with the original creditor that remains unresolved? No

 

Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt managementicon plan? No

 

What you need to do now.

 

Answer the questions above. As above in red

 

If you have not already done so – send a CCA Requesticon to the claimant for a copy of your agreement

(except for Overdraft/ Mobile/Telephone accounts) I had done so previously and have a been provided with a scanned copy

 

Send a CPR31.14 request to the solicitor named on the claim form for copies of documents mentioned/implied within the claim form. There are two different versions - one for Loans/Credit cards the other for Current accounts. I shall sent the CPR31.14 request relation to Credit cards. I understand I should not wait for the claimant to respond to my request before filing my defence with 28 days?

 

Please let me know if you require any other information

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no need to hide names [other than pers info]

who was the original creditor please

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

so the crux is this supposed statement of payment in 2014?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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and that was the £1 for your CCA request that you made at the time?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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well IMHO id be filing the SB defence then.

await and see what andyorch and others think.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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