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    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
    • Paragraph 23 – "standard industry practice" – put this in bold type. They are stupid to rely on this and we might as well carry on emphasising how stupid they are. I wonder why they could even have begun to think some kind of compelling argument – "the other boys do it so I do it as well…" Same with paragraph 26   Paragraph 45 – The Defendants have so far been unable to produce any judgements at any level which disagree with the three judgements…  …court, but I would respectfully request…   Just the few amendments above – and I think it's fine. I think you should stick to the format that you are using. This has been used lots of times and has even been applauded by judges for being meticulous and clear. You aren't a professional. Nobody is expecting professional standards and although it's important that you understand exactly what you are doing – you don't really want to come over to the judge that you have done this kind of thing before. As a litigant in person you get a certain licence/leeway from judges and that is helpful to you – especially if you are facing a professional advocate. The way this is laid out is far clearer than the mess that you will get from EVRi. Quite frankly they undermine their own credibility by trying to say that they should win simply because it is "standard industry practice". It wouldn't at all surprise me if EVRi make you a last moment offer of the entire value of your claim partly to avoid judgement and also partly to avoid the embarrassment of having this kind of rubbish exposed in court. If they do happen to do that, then you should make sure that they pay everything. If they suddenly make you an out-of-court offer and this means that they are worried that they are going to lose and so you must make sure that you get every penny – interest, costs – everything you claimed. Finally, if they do make you an out-of-court offer they will try to sign you up to a confidentiality agreement. The answer to that is absolutely – No. It's not part of the claim and if they want to settle then they settle the claim as it stands and don't try add anything on. If they want confidentiality then that will cost an extra £1000. If they don't like it then they can go do the other thing. Once you have made the amendments suggested above – it should be the final version. court,. I don't think we are going to make any more changes. Your next job good to make sure that you are completely familiar with it all. That you understand the arguments. Have you made a court familiarisation visit?
    • just type no need to keep hitting quote... as has already been said, they use their own criteria. if a person is not stated as linked to you on your file then no cant hurt you. not all creditors use every CRA provider, there are only 3 main credit file providers mind, the rest are just 3rd party data sharers. if you already have revolving credit on your file there is no need to apply for anything just 'because' you need to show you can handle money. if you have bank account(s) and a mortgage which you are servicing (paying) then nothing more can improve your score, despite what these 'scam' sites claiml  its all a CON!!  
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Purchased a sofa from @sofology. They were very clear in the shop, once you get the delivery text you must have arranged for delivery to take place within 7 days

 

Text came Thursday 9th June with "Great news your sofa is now ready for delivery..." so due to work commitments and based on the statements made in the shop I arranged to have the old one removed, assuming worst case we would have 1 week without sofa.

 

Went to arrange delivery to be told sofa would not be in their warehouse until 11th July with delivery after that.

 

Called the call centre to be told yes that's correct, you obviously read the message wrong, seriously it's my fault?

 

After a lot of time they did offer a loan sofa, but my wife suffers from significant respiratory issues and can't be near anything that has had smoke or pets, so the loan sofa was advised as not an option and told why, but that seems to be the end of their support. I now have to go and buy some chairs to sit on while we wait the 6 weeks with sofology absolving themselves of any responsibility.

 

My big problem is that they did not even admit the text was sent in error, just I read it wrong.

 

So as I say a word of caution, don't get caught out the way I did.

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So did you log into your account or ring and set a delivery date only to be told it's not yet arrived so can't be delivered ?

 

You still have the text, so bill them for the chairs sending a copy of the receipt

 

Edited by Conniff
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Thanks, yes wife called to book. Told that it would not arrive until 11th July and first delivery slot would be 13th. She even double checked the July bit as she thought they may have mistakenly said that instead of June.

 

Do you think they would cover the costs of the chairs. I did ask for compensation to cover that but they said they would not do that.

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I can't see how they have any choice but to give you a refund. They told you the sofa was ready for delivery and it wasn't.

 

Either email or send by recorded delivery a letter quoting the text and the date it was received plus a copy of the receipt for the seats.

Don't do it on the phone unless you can record the call. You don't have to tell them you are recording.

 

See what they come back with and let us know.

 

They have changed their name four times since inception

 

SOFOLOGY

SOFAWORKS LIMITED

C. S. LOUNGE SUITES LIMITED

C S UPHOLSTERY LIMITED

 

Mortgage: Number of charges: 10 ( 3 outstanding / 7 satisfied / 0 part satisfied )

 

Doesn't look like a company to trust to me.

 

How did you pay ??

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The whole lot went into credit card, so trust if the worst comes it would be covered that way.

I'll get a letter off to them and see what comes of it. Just glad it's not me that can't understand their messages

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Just glad it's not me that can't understand their messages ��

 

I think you understood it exactly as it said, there can't be any other interpretation.

 

Yes, should the worst happen, you could do an S75 claim on the card. All you require is a valid reason.

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A quick update, sent an email to Mr Tyldesly, who obviously has an auto forward back to the call centre.

I took a call from them who kept saying it was all my fault. They had offered a loan sofa, which again was my fault for not accepting it and there was no way they would pay for a couple of chairs to be bought (even from their store).

 

Thanks @sofology !

 

Would not recommend them to anyone

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Ok, next letter is to quote - "Told that it would not arrive until 11th July and first delivery slot would be 13th" - and

tell them that you are making 'time of the essence' and that you will expect

deliver on the 13th and that if it does not arrive, the contract is terminated and you want a full refund.

You can also mention that if the contract is terminated by their failure, you will be seeking damages.

 

If/when the furniture arrives on the 13th, go over it with a fine tooth comb and reject it if there are any faults at all.

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Hello Craig

 

 

I am really sorry to hear this. We have attempted to reach out to you on numerous occasions. Attempts include phone calls, emails, Tweets, Facebook and we have been unsuccessful at every attempt. I am really disheartened to learn you do not wish to speak to us in order to resolve your concerns. We accept that from time to time we do not get it right, but have since attempted at every opportunity to make up for your disappointment. Unfortunately this is not something we can do alone, we do need to be able to speak to you in order to help. If you would like to discuss this further, please can you contact us on 01942 408 925. Many thanks, Kylie

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Hi Sofology

Firstly I take exception to the downright lies you have written above

1) There have been no phone calls OTHER than the ones I initiated

2) There have be no emails other than confirmation of the above call

3) I don't have a facebook account

4) Every tweet you have sent has been responded to, but not replied back

 

So now we have that part straight. If you took time to read my first statement you will see that I have spoken to Sofology, Roy I believe, who at the end of the call said there was no more Sofology could do. So please tell me why I want to waste any more of my time being told the same thing. Or are you actually saying the person I spoke to, who I was lead to understand was the Escalated Solutions Provider is not capable of providing accurate information?

 

In reality what you are not happy about is that I am highlighting others who have had equally atrocious customer service via social media and want to make it stop. If you take time to listen to the call I made, you will hear that I did state on numerous occasions that I would do whatever I could to ensure as many people as possible know the facts about your service levels, so that they could make an informed decision before shopping with you.

 

Incidentally thanks to CAG I did email Mr Tyldesley and also sent him tweets, unfortunately he did not feel the need to respond.

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Hi Craig

 

 

Thank you for your response. I am sorry you haven't received any of our communication attempts. I am sure Roy will be able to go through this with you in a little more detail and resend the emails, confirm call times etc. If you would like details of the tweets sent, please ask Roy for this and I will provide him with the details, times and dates. I can screenshot these for you just in case there is an issue with Twitter highlighting our responses, to which we would need to look into.

 

 

I know Roy, from our Complaints team is eager to speak to you in order to resolve your concerns so if you could contact him directly that would be great.

 

 

Thank you once again for your swift response.

 

 

Kind Regards, Kylie

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Hi Craig I am sorry to hear you do not agree with our version of events. I did post a response but I believe it was removed due to authentication issues.

 

 

Roy will quite happily resend all of the emails and confirm your email address and if need be we can provide you with our call attempts, to put your mind at ease.

 

 

If you do not wish to contact us directly, we will await your letter and respond accordingly. Many thanks, Kylie

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  • 3 weeks later...
  • 1 year later...

I would just add a counter opinion to this having recently purchased a sofa. It has been delivered on time and the delivery chaps were very good. The whole experience was in fact positive.

 

I did also get the text that this thread mentions at the start, but it seemed pretty clear to me you needed to click on the link in the text to book the delivery slot - and when you do click through you are presented with a clear calendar

 

I'm a member of the Consumer Association (Which?) so do tend to be a but picky over customer service, but have to say i'm pretty impressed so far...

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