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    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
    • Well tbh that’s good news and something she can find out for herself.  She has no intention of peace.  I’m going to ask the thread stays open a little longer.   It seems she had not learned that I am just not the one!!!!  plus I have received new medical info from my vet today.   To remain within agreement, I need to generally ask for advice re:  If new medical information for the pup became apparent now - post agreement signing, that added proof a second genetic disease (tested for in those initial tests in the first case but relayed incorrectly to me then ), does it give me grounds for asking a court to unseal the deed so I can pursue this new info….. if she persists in being a pain ? If generally speaking, a first case was a cardiac issue that can be argued as both genetic and congenital until a genetic test is done and then a second absolute genetic only disease was then discovered, is that deemed a new case or grounds for unsealing? Make sense ?   This disease is only ever genetic!!!!   Rather more damning and indisputable proof of genetic disease breeding with no screening yk prevent.   The vet report showing this was uploaded in the original N1 pack.   Somehow rekeyed as normal when I was called with the results.   A vet visit today shows they were not normal and every symptom he has had reported in all reports uploaded from day one are related to the disease. 
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Purchased a sofa from @sofology. They were very clear in the shop, once you get the delivery text you must have arranged for delivery to take place within 7 days

 

Text came Thursday 9th June with "Great news your sofa is now ready for delivery..." so due to work commitments and based on the statements made in the shop I arranged to have the old one removed, assuming worst case we would have 1 week without sofa.

 

Went to arrange delivery to be told sofa would not be in their warehouse until 11th July with delivery after that.

 

Called the call centre to be told yes that's correct, you obviously read the message wrong, seriously it's my fault?

 

After a lot of time they did offer a loan sofa, but my wife suffers from significant respiratory issues and can't be near anything that has had smoke or pets, so the loan sofa was advised as not an option and told why, but that seems to be the end of their support. I now have to go and buy some chairs to sit on while we wait the 6 weeks with sofology absolving themselves of any responsibility.

 

My big problem is that they did not even admit the text was sent in error, just I read it wrong.

 

So as I say a word of caution, don't get caught out the way I did.

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So did you log into your account or ring and set a delivery date only to be told it's not yet arrived so can't be delivered ?

 

You still have the text, so bill them for the chairs sending a copy of the receipt

 

Edited by Conniff
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Thanks, yes wife called to book. Told that it would not arrive until 11th July and first delivery slot would be 13th. She even double checked the July bit as she thought they may have mistakenly said that instead of June.

 

Do you think they would cover the costs of the chairs. I did ask for compensation to cover that but they said they would not do that.

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I can't see how they have any choice but to give you a refund. They told you the sofa was ready for delivery and it wasn't.

 

Either email or send by recorded delivery a letter quoting the text and the date it was received plus a copy of the receipt for the seats.

Don't do it on the phone unless you can record the call. You don't have to tell them you are recording.

 

See what they come back with and let us know.

 

They have changed their name four times since inception

 

SOFOLOGY

SOFAWORKS LIMITED

C. S. LOUNGE SUITES LIMITED

C S UPHOLSTERY LIMITED

 

Mortgage: Number of charges: 10 ( 3 outstanding / 7 satisfied / 0 part satisfied )

 

Doesn't look like a company to trust to me.

 

How did you pay ??

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The whole lot went into credit card, so trust if the worst comes it would be covered that way.

I'll get a letter off to them and see what comes of it. Just glad it's not me that can't understand their messages

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Just glad it's not me that can't understand their messages ��

 

I think you understood it exactly as it said, there can't be any other interpretation.

 

Yes, should the worst happen, you could do an S75 claim on the card. All you require is a valid reason.

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A quick update, sent an email to Mr Tyldesly, who obviously has an auto forward back to the call centre.

I took a call from them who kept saying it was all my fault. They had offered a loan sofa, which again was my fault for not accepting it and there was no way they would pay for a couple of chairs to be bought (even from their store).

 

Thanks @sofology !

 

Would not recommend them to anyone

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Ok, next letter is to quote - "Told that it would not arrive until 11th July and first delivery slot would be 13th" - and

tell them that you are making 'time of the essence' and that you will expect

deliver on the 13th and that if it does not arrive, the contract is terminated and you want a full refund.

You can also mention that if the contract is terminated by their failure, you will be seeking damages.

 

If/when the furniture arrives on the 13th, go over it with a fine tooth comb and reject it if there are any faults at all.

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Hello Craig

 

 

I am really sorry to hear this. We have attempted to reach out to you on numerous occasions. Attempts include phone calls, emails, Tweets, Facebook and we have been unsuccessful at every attempt. I am really disheartened to learn you do not wish to speak to us in order to resolve your concerns. We accept that from time to time we do not get it right, but have since attempted at every opportunity to make up for your disappointment. Unfortunately this is not something we can do alone, we do need to be able to speak to you in order to help. If you would like to discuss this further, please can you contact us on 01942 408 925. Many thanks, Kylie

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Hi Sofology

Firstly I take exception to the downright lies you have written above

1) There have been no phone calls OTHER than the ones I initiated

2) There have be no emails other than confirmation of the above call

3) I don't have a facebook account

4) Every tweet you have sent has been responded to, but not replied back

 

So now we have that part straight. If you took time to read my first statement you will see that I have spoken to Sofology, Roy I believe, who at the end of the call said there was no more Sofology could do. So please tell me why I want to waste any more of my time being told the same thing. Or are you actually saying the person I spoke to, who I was lead to understand was the Escalated Solutions Provider is not capable of providing accurate information?

 

In reality what you are not happy about is that I am highlighting others who have had equally atrocious customer service via social media and want to make it stop. If you take time to listen to the call I made, you will hear that I did state on numerous occasions that I would do whatever I could to ensure as many people as possible know the facts about your service levels, so that they could make an informed decision before shopping with you.

 

Incidentally thanks to CAG I did email Mr Tyldesley and also sent him tweets, unfortunately he did not feel the need to respond.

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Hi Craig

 

 

Thank you for your response. I am sorry you haven't received any of our communication attempts. I am sure Roy will be able to go through this with you in a little more detail and resend the emails, confirm call times etc. If you would like details of the tweets sent, please ask Roy for this and I will provide him with the details, times and dates. I can screenshot these for you just in case there is an issue with Twitter highlighting our responses, to which we would need to look into.

 

 

I know Roy, from our Complaints team is eager to speak to you in order to resolve your concerns so if you could contact him directly that would be great.

 

 

Thank you once again for your swift response.

 

 

Kind Regards, Kylie

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Hi Craig I am sorry to hear you do not agree with our version of events. I did post a response but I believe it was removed due to authentication issues.

 

 

Roy will quite happily resend all of the emails and confirm your email address and if need be we can provide you with our call attempts, to put your mind at ease.

 

 

If you do not wish to contact us directly, we will await your letter and respond accordingly. Many thanks, Kylie

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  • 3 weeks later...
  • 1 year later...

I would just add a counter opinion to this having recently purchased a sofa. It has been delivered on time and the delivery chaps were very good. The whole experience was in fact positive.

 

I did also get the text that this thread mentions at the start, but it seemed pretty clear to me you needed to click on the link in the text to book the delivery slot - and when you do click through you are presented with a clear calendar

 

I'm a member of the Consumer Association (Which?) so do tend to be a but picky over customer service, but have to say i'm pretty impressed so far...

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