Hi, I hope I can be pointed in the right direction.

I have had several loans from QQ dating from 2010-2012

a total of 19 loans according to their information adding up to £14,600 without adding interest.

The last loan of £1100 is showing as defaulted in August 2012 , apparently was funded on the 24th August 2012, I have checked through all my previous bank statements and this payment is not showing.

I hope someone can help as to who I email and what should I say?

Thank you

Hi,

Firstly, read through the other threads relating to QQ on here to get a feel of how things might work. Then you need to pull all your information together, get a copy of your credit report and tailor a complaint letter or email to QQ themselves. Send any email to [email protected] This complaint should be in your own words, not using a template, and say why you believe that QQ lent money to you irresponsibly. Was there a constant pattern of loans, were many of these rolled over? Quick quid will have all these as new loans on their web page but many are rollovers. Did they increase your limit to a point you couldn't afford, despite doing no checks?

Once you send in your complaint, sit back and wait. They have 8 weeks to come back to you before you can go to the FOS. I can pretty much guarantee that they will offer nothing or a token gesture, as I've not seen anyone get any response from QQ or P2P which are part of the same business. Once the 8 weeks is up, or they send you a final response (whichever comes first) you can send your complaint to the FOS. During this time I would use it to collate bank statements and details on other commitments, copy letters and emails of correspondence and generally have everything an adjudicator might require should our complaint go to the FOS. Did you have any other PDL at the same time, late payment markers, CCJ's or a low income and high outgoing that a payday lender should have seen if they had done proper checks?

19 loans !!!!

A definite irresponsible lending case IMO, bet these were all rolled over to pay off the previous loan, daylight robbery, should be outlawed.

Thank you,

There was a constant pattern of rollovers that started with £400 and ended increasing to £1200. I have checked my account on the QQ website & according to them I have had 19 loans.

The Total £14,600.

Could someone advise as to adding interest to this and if so how much?

Thank you

What interest were they charging you?

Where would I find out the interest charged?

Where would I find out the interest charged?

On the agreement you signed?

On statements they sent?

If you are looking on-line then click on the loan ID in blue. This then shows a quick snap shot of the loan itself. Loan Amount is the amount borrowed and Loan Fee is the interest. If you had any loyalty discounts they show under Discount Amount and come off the loan fee to give you the amount you paid as interest

e.g. Loan Amount £1300 Loan Fee £260 Discount Amount £52 Total repaid £1508

Also note that if you changed to a flexi account with QQ, this information is not stored on their website, just pay day loans. My loan info stopped at the end of 2012, but I still borrowed from QQ up the end of 2014 and was paying my flexi loan into 2015

Thank you, I will check all that out.

I didn't change to a flexi loan.

Also is there any sort of template that I can follow as I don't want to muck this up?

Also is there any sort of template that I can follow as I don't want to muck this up?

AFAIK, there is no set template, each case is individual, type up your complaint then post it on here for others to look at and advise you.