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    • One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.
    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • Six months of conflict have also taken a heavy economic toll.View the full article
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Aqua Credit Card Issues


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Hi all, if this is in the wrong section please move.

 

I have a Aqua credit card,

Aqua are part of New Day Ltd, had it about 11 months and no problems,

always used and paid in full etc...

 

 

Then 2 months ago I noticed a £12 charge on account for being over my £200 credit limit,

I thought this was odd as in the few days before this the balance was around £195 and I had not used the card.

it transpired that interest added had taken my balance to £203 to which they then added the £12 fee.

 

I said I wanted this fee refunded then I would pay,

but until then I will not make any payment as the account is in dispute,

 

 

Aqua are nigh on impossible to get hold off,

they insist on doing everything via the telephone, no email,

there is a PO Box address Only in Sheffield,

and a area in online portal which has like a 100 character limit to send messages to them.

 

They try to call me at least 10 times a day,

5 times mobile and 5 times landline,

despite me telling them I will not deal with this on a telephone call

and to email me or write me,

 

 

they have sent me 3 letters, which are only 2 lines long, saying phone us regarding your account.

 

They have since added a further £12 fee for late payment,

but I had said weeks before this I will not make a payment because the account is in dispute.

 

I have sent them about 10 different messages via the online portal,

each one 100 characters long explaining that I want the 2 x £12 charges to be removed

and then I will pay £100 toward the remaining balance, but until then,

the account will remain unpaid and in dispute,

 

 

I also said that I did not wish to be contacted anymore via telephone

and for each time they tried calling me AFTER I sent them this message

I will record the day and time and charge them £10 each time,

 

 

well since then they have called more than 30 times so clearly don't care.

 

Earlier they phoned again, I said, Look, the account is in dispute over these £24 in charges,

remove them and then I will make a £100 payment, also, stop calling me,

 

 

I have said this in writing and am charging you £10 per call,

the bill is currently £300 which I will invoice you for,

all they said was, ok, sorry for calling, it won't happen again,

and then less than 20 minutes later they called again, madness.

 

how can I go about dealing with this, and how can I stop the calls,

its bordering harassment now, especially when I have said stop,

or I will charge and invoice you, maybe I should invoice them.

 

Are these £12 charges legal, do I have to pay them,

I didn't physically spend over my limit,

I was taken over it due to the interest added,

so surly I can't be charged a over limit fee.

 

Sorry for the ramble, am venting a bit, angry is not the word.

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I have said this in writing and am charging you £10 per call, the bill is currently £300 which I will invoice you for

 

They know that has no legal standing thats why. Plus the call centre reps are there for one purpose. To make you pay.

 

Send a letter saying they are not to contact you. Head it notice of formal complaint. Send it to their head office via their complaints procedure, and they have 8 weeks to rectify it.

 

However if you get multiple calls each day, keep a full log and read up on harrison vs link.

 

As for charges, they are penalty charges and no youd ont have to pay them. But if you dont, they can close the accoutn and call the entire amount in for payment. Its better to pay off the charges, if you value your credit file, then reclaim them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Newday Ltd

 

Mr James Corcoran Chief Executive

 

Email [email protected]

Telephone 020 7160 8800

Switchboard 020 7160 8800

Website http://www.newday.co.uk

 

Postal Address Two, Pancras Square, London, N1C 4AGM

Company Number 07297722C

Company Status Active (Established 28/06/2010)

See also Customer Services for Newday Ltd

Companies House data for UK companies from 07297720 to 07297729

 

Related lists UK Companies

SIC Code 64921 - Credit granting by non-deposit taking finance houses and other specialist consumer credit grantors

 

Advice from CEOemail.com Hints and Tips on how to write your email to the CEO

 

 

 

Just for Info:-

:mad2::-x:jaw::sad:
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Honestly just pay it for now... Itll stop the damage and then you can duke it out...

The FOS and CAB would both agree with it...

 

I get it the charges arent lawful... But the fight to repair the credit damage that could occur isnt worth it...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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