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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Lantern (Formally Motormile) sent sar whats next?


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Good Afternoon,

 

I sent a SAR to Lantern (Formally Motormile) on the 28/09/2018 and I have today received the SAR pack back.

I'm looking for some advice on what to do next as I feel all these accounts could be statute barred.

I would like to give an overview of each account and what the SAR contains to see if anyone can offer some advice on what my next step should be.

 

Account 1

Value £1170

Account Start Date- 15.06.2012

Default Date- 29.06.2012

Payments made/acknowledged - NO

Contains

CCA - YES

Notice of Assignment- NO

 

Account 2

 

Value £200

Account Start Date- 30.11.2011

Default Date- Unknown

Payments made/acknowledged - NO

Contains;

CCA - YES

Notice of Assignment- NO

Chase Letters - 2

 

 

Account 3

 

Value £270.10

Account Start Date- 21.06.2012

Default Date- Unknown

Payments made/acknowledged - NO

Contains;

CCA – YES (Not signed by original creditor)

Notice of Assignment- NO

Chase Letters - 5

 

Account 4

 

Value £250.00

Account Start Date- 02.09.2011

Default Date- 07.12.2011

Payments made/acknowledged - NO

Contains;

CCA – NO

Notice of Assignment- NO

Chase Letters – NO

Statement of Account - YES

 

Other than 2011/2012 I’ve had no other issues and everything has now dropped off my credit files, I’d just like to put this to bed.

I would be grateful of any help you may be able to give.

 

Thanks

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Can you just confirm the dates again please. I see that account number one started by 15 June and yet by 29 June – only two weeks later you had defaulted. Is this correct?

 

Also in the others, you are unable to say if or when you made any payments. I think we need more help

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Apologies, those dates are taken from the SAR pack from Lantern.

 

With regards to the payments, I put down 'Payments made/acknowledged - NO' I haven't made any payments or acknowledged any of them, they don't have anything in the SAR that confirms otherwise either.

 

I've attached a snapshot of the SAR form.

 

Thanks

 

Capture.PNG

Edited by loudand
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The debts are statute barred

Send them our sb letter for each one

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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… As above – but out of curiosity, are you saying that you you borrowed this money and didn't make a single payment on any of the accounts?

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… As above – but out of curiosity, are you saying that you you borrowed this money and didn't make a single payment on any of the accounts?

 

Well without going into why I got into difficulty in 2011/12, I ended up with various debts for which I did pay back in full including 2 to Motormile, these were included within the SAR. I wasn't actually aware of the ones listed above until recently, I wasn't being chased, the letters they sent for 2 of the accounts above we're sent to a very old address the other 2 they haven't chased..

 

On the 27th September this year Lantern sent me a chase via email with 1 reference number which covers those 4 accounts, I then sent the SAR and we're now here.

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not thought about starting an irresponsible lending complaint again each lender

so you say you've cleared some dent with the fleecers at MMF?

 

as long as the debts you've stated above have had no payment in 6yrs ...then send the SB letter for each one.

 

they probably though they could try it on with those as well as they'd mugged you on the others when in all truth they probably didn't need paying at all.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have thought about however I've not explored it at all.

 

MMF caught me at a time when I had a mortgage offer, exchanged contracts on a new build and I awaiting completion date, I didn't want to run the risk so I paid them, in hindsight I should of looked deeper into it.

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well stop blindly replying to emails too!

its NOT a recognised form of communications for debts and is a very cheap way to threaten you.

 

any emails from people that try and fleece you out of money like a dca should be BLOCKED AND BOUNCED BACK.

 

make the write then you have a papertrail.

 

pers i'd be getting an IRL complaint running to back PDL lender you have used

could be worth £1000's if not in refunds but in write-offs too.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Update.

 

I posted out the SB letters last week (recorded) and I also emailed them copies as well. They have responded today saying that the debts are not statute barred as a payment was made on the account in October 2016.

 

In total I had 6 accounts with MMF all under different account numbers,

2 of them are settled,

the SAR shows this however it seems as though they have tried to 'wrap up' the 6 accounts under 1 reference number and they are saying that this 1 combined account isn't statute barred.

 

Surely they cannot combine multiple accounts into 1?!

 

I have written a letter stating that the accounts should be listed individually and they should notice that I sent them individual letters for each account number.

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who were the original creditor?

did the loans refinance each other? i'e the next settled the previous?

 

you shouldn't be using email at all.

block and bounce theirs back writing ONLY.

 

you also shouldnt be writing back without checking here 1st its the correct thing to do.

its simply invites letter tennis when there is no need to re-state your case.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I haven't sent the letter as yet.

 

The accounts were for different creditors. It seems they have only recently packaged them into 1 new reference number.

When I paid the 2 settled accounts they were under their own account numbers, the SAR shows 6 different account numbers.

I didn't include the 2 settled accounts within the SB letters.

 

MMF response was saying the 1 overall reference number couldn't be SB as I had paid some of it in 2016.

When I paid the settled accounts in 2016 this new overall account number didn't even exist!

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shouldnt have paid them in the first place!!

you should have launched IRL complaints against the original creditors

go do that now.

 

No MMF cant lump everything into one account number with them

and then when you pay off 2 of the loans [you did SPECIFICALLY state which 2 account numbers and the original creditors name these payments were against?] claim it holds off SB on the others just because those accounts are part of your overall dealing with them.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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