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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CFO say they refuse permission for me to complain to FOS regarding Irresponsible lending


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So as the title say can they refuse permission? Do I need their permission? It's regarding a loan I took out in 2011.

 

At the time I had already been using payday loans since Oct 2011 several times a month with several different companies, rollovers, same day borrowing, several on the go from different companies and at the time I took out the loan I already had loans outstanding with 6 other payday loan companies and it far outstripped my income leading to a default on the all in April 2011.

 

I contact CFO 2 weeks before repayment and they refused a repayment plan telling me that they didn't "do" repayment plans and I had to pay the full balance or default and refused to provide me with paying in details.

 

I got details from here and started paying back small amounts but like others on here they hounded me with emails, texts and phone calls to the point I was scared to check my emails or turn on my phone.

 

They sent Daniel Silverman after me and offered their Resolve Loan which I obviously didn't take although I do believe if I had that would have compounded the problem.

 

The loan which started at £250 has ballooned despite payments of £93 initially, my payments then started being rejected by CFO and returned to my bank.

 

I certainly think its irresponsible lending on their part and put in my complaint. I've had their final response back saying that as a goodwill gesture they will reduce my balance to just over £400 and that my complaint is out of time for the FOS and they don't give me permission to take my complaint to the FOS.

 

I've obviously rejected their offer, I believe at the least the should reduce it to the original loan of £250 minus what i've paid plus compensation for the unsympathetic and frankly appalling way they treated me when I told them I was in financial difficulties also they should remove the default. In an ideal world i'd say wipe the balance but I don't see them or FOS agreeing to that so I need to be fair.

 

I've kept a good paper trail of all emails from them except the Resolve texts and emails as I've got a new phone since then and must have deleted the resolve email

 

Is this the end of the line for my complaint or can I go to FOS?

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Try the FCA if FOS cant or wont deal with it, if youve had a final response then move it forward.

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I'm thinking of just sending it to FOS and seeing where I get from there,

 

I knew CFO would be like this they're the biggest mistake that I have ever made

 

never has any company made me feel as intimidated and threatened as they have

 

and to be honest I feel it's time they are held to account for how they've treated people

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you have 6mts FROM their final response to goto the FOS

 

 

if that has no expired

 

 

off you go ....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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FOS

 

0300 123 9 123 or

0800 023 4567. We're here from 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays.

 

 

Or you could just ring them first

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can you post up their full response

- these guys are really a shower.

 

..along with minicredit, they were almost criminal-like in their behaviour.

 

I would imagine you will get the full balance wiped and your interest back.

 

If they have actually said they do not give you permission,

it will put you in an extremely strong position

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can you post up their full response - these guys are really a shower...along with minicredit, they were almost criminal-like in their behaviour. I would imagine you will get the full balance wiped and your interest back. If they have actually said they do not give you permission, it will put you in an extremely strong position

 

If you do post the response, please remember to remove any personal/identifying info

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Their letter is a pdf and I can't figure out how to alter it from my laptop to take out my details,

I'll keep trying if not i'll use the software on Monday in work to do it.

 

Reading through their response again

it contradicts itself in one paragraph

it says it checked my credit with experian

and then a few paragraphs down it says it didn't credit check as it wasn't required to at that time.

So which is it?

You checked experian or you didn't?

 

Also they claim they were never made aware of my financial difficulties pre or post loan.

That is a blatant lie I've saved all their emails when I was going back

and forward before my due date telling them

and begging them to agree to a repayment plan

and their response was to tell me they don't do repayment plans

and my option was pay in full or I could pay the interest and rollover the loan.

 

 

On top of that CAB wrote to them on my behalf and they ignored it.

 

 

So they were fully aware several times,

I've also got copies of my complaint emails about their conduct towards me

as a vulnerable customer all of which went ignored.

 

I wish now I'd saved copies of all their texts

as at the height I was getting several a day ontop of the phone calls.

 

 

I had a lot of payday loans and by far these were the worst to deal with

and their collection practices were beyond belief,

 

 

admittedly though I never touched minicredit so it's hard to imagine anyone worse than CFO

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make sure you save all those contradictory e mails and letters.

 

can see FOS having a field day with them

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?431533-How-to-upload-documents-images-on-cag-immediately-you-do-not-need-10-posts

 

Have a look above for uploading

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thanks everyone, I was really doubting myself after their response and my resolve was softening but you've given me that kick I need to know i'm right and that I do have a case against CFO and i'm not just going to go away as they are hoping

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MTCollect/CFO were well carpeted and fined very badly for their conduct

should be an easy win with the FOS

 

I've moved your thread to the CFO forum

just go read a few threads here from 12-18mts ago.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Do they actually say in writing that they "refuse you permission to take your complaint to the FOS" ?

 

 

If so, then it might be worth you sending a copy to the Financial Conduct Authority.

 

 

definitely send to FCA if true.

:mad2::-x:jaw::sad:
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  • 3 weeks later...
  • 1 month later...

Hi sorry I haven't been able to come back to this, my complaint went into the FOS

 

 

today had their response and to say im stunned is an understatement.

They've ruled that CFO didn't harass me or, treat me unsympathetically or that it was irresponsible lending.

 

They've said CFO didn't need to do credit checks and my wage and the low amount of loan was deemed to be affordable

 

 

in addition the FOS has said I had no other payday loans at the time I applied to CFO

which is untrue I had about 8 outstanding and i'd defaulted on most of them the previous month.

 

I'm going back to them with a list of the loans that I had and when.

 

 

I had already sent over all of my emails from CFO including them telling me to roll over the loan

even after I explained I was in financial difficulty

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good move

if the adjudicator still refuse

escalate it to the ombs man himself

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Agreed with dx. The adjudicators are pretty 'simple' at times.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I think these adjudicators are hired simply to find fault with the complaints so they can reduce the pile - they assume that most people will just accept their decision and not take it any further. When you escalate your complaint to the ombudsman, make sure you lay out every point clearly - don't complicate things with masses of text - just the important facts.

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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IS that an ombudsmen decision or just an Adjudicator?

 

If the former request they refer it to the ombudsmen

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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It's just the adjudicator at the moment.

 

In his response he's also said CFO claimed to have only telephoned me 4 times in 4 months which is rubbish but i can't probe otherwise as I've had several new phones since 2011, he's also said that he doesn't know how many letters were sent to me or their content as CFO haven't provided the information and asked me to supply them if I have them. Surely that should be down to CFO to provide that?

 

I've asked if CFO have provided copies off all the texts and emails and their content as that was how they harassed me the most.

 

I just can't get over the reply I sent in bank statements over 10 months showing every loan so how he can say I had none at the time of my loan from CFO is astonishing

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