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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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        • Like

Citi financial to Idem - CCA Reply. Is this legit and enforeceable


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Hi All,

 

I had started a CCA process with Idem servicing with the OL being Citi Financial. I took out the loan in 2007 and have had a minimum payment going out. All payments have been stopped whilst my CCA request is in process.

 

Idem promptly replied within the set time of 12+2 days with many copies of the signed contract with Citi financial, i just want to make sure that what they have sent is enforceable, if so should i resume my payments and send a F&F offer to them.

 

I have uploaded the documents that were sent to me.

Edited by citizenB
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it would be better if you popped all those into a word doc. [multipage]

then file

save as

.pdf

 

 

and attach that please

then we can zoom better

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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To me, it looks like they only have part of the application form. They also need original t and c's, any changes, and t and c's at termination

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thank you renegadeimp, so do i send another letter back asking for their recent t&cs and also the original copy of the contract?

 

There isnt a termination because it got passed over to Idem, and the account is still open.

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it would be better if you popped all those into a word doc. [multipage]

then file

save as

.pdf

 

and attach that please

then we can zoom better

 

Hi DX100uk,

 

I have tried to do what you have asked, but unfortunately my computer doesn't save anything as a PDF doc, I will continue to try doing the multipage thing but so far it has not been working. Is there any other format I can provide for you all to see it?

 

I have tried to upload a multipage word doc but it is still saved as word.

attachment.pdf

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The full app form isnt there. Thats for sure. They have most of it though. Cant see the terms and conditions or a statement of account.

 

IMO its not complete or compliant, but others will tell you for sure.

  • Confused 1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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could do with seeing the figures

theres no need to redact those things

 

I did convert it to PDF for you

and removed several more bits of pers info

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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could do with seeing the figures

theres no need to redact those things

 

I did convert it to PDF for you

and removed several more bits of pers info

 

 

dx

 

Thank you for your kind help converting it into a PDF and also removing several info bits that I had missed out! I can upload it again with the figures once again it won't be in a pdf format but I will leave the figures in tact.

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could do with seeing the figures

theres no need to redact those things

 

I did convert it to PDF for you

and removed several more bits of pers info

 

 

dx

 

Hi dx,

 

 

I have created a multipage word doc with all the same letters provided but all the figures have been left in place. I am unsure at this stage what these documents reflect, enforceable or unenforceable. Hopefully you can shed a bit more light, someone else here believes these docs are not sufficient just after another opinion.

 

I have deleted all the previous uploads to help save on confusion.

 

Thank you for your help.

docs1.pdf

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Well it looks to me as though they have printed out all your payments onto their own headed paper - not sure how that is relevant. There appears to be quite a few administration fees - what are they for ?

 

For a s78 request to be satisfied they need to send you..

 

Copy of or truthful reconstruction of the agreement.

Statement of account

Terms and conditions from inception and currently or at default stage.

 

Whilst they are non compliant with the request, they should not be able to obtain a Judgment against you should they issue a claim (if the account is pre 2007)

 

What is the purpose of your request ? Have they said they will issue a claim against you ?

  • Confused 1

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Well it looks to me as though they have printed out all your payments onto their own headed paper - not sure how that is relevant. There appears to be quite a few administration fees - what are they for ?

 

For a s78 request to be satisfied they need to send you..

 

Copy of or truthful reconstruction of the agreement.

Statement of account

Terms and conditions from inception and currently or at default stage.

 

Whilst they are non compliant with the request, they should not be able to obtain a Judgment against you should they issue a claim (if the account is pre 2007)

 

What is the purpose of your request ? Have they said they will issue a claim against you ?

 

Hi CitizenB,

 

Thank you for your insight,

 

Regarding the Admin fees, I believe they may have been for late payments or when they had to send a letter out to me , I can't really remember what they are for to be honest.

 

I thought the list of payment breakdown was a statement of the account, as I am unsure what else a statement of account would be?

 

THey haven't said they will claim against me i voluntarily sent a CCA request to see whether IDem have the right documents and agreements for me to be paying them after they took it over from Citi Financial. The ultimate goal was to find out if it is enforceable or not to negotiate a reduced settlement fee. Right now I have stopped payments.

 

I am unsure whether to send out another letter stating that they have not complied and sent across the correct documentation or whether to offer a F&F settlement.

 

What would a Copy of or truthful reconstruction of the agreement be? the original agreement with all all the pages and not just a photo copy of the last signed page?

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correct

 

its current wisdom not to follow a failed CCA

simply invites letter tennis

 

let it run

see what they do next

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Did you receive a Notice of Assignment from either the original creditor or Idem ?

 

I am always reluctant to advise people to simply stop payment although if you are experiencing financial hardship, then dropping it to £1.00 and asking for them to cease adding interest is a good move.

 

I wonder if others with more knowledge would say those admin payments are not acceptable ? Perhaps attempt to have them removed from the balance sheet ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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when was this sold to idem?

around april 2013?

 

 

certainly loads of fees there to reclaim at their int rate

it also says figure for refinancing..

so what debt was settled with this?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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when was this sold to idem?

around april 2013?

 

 

certainly loads of fees there to reclaim at their int rate

it also says figure for refinancing..

so what debt was settled with this?

 

Hi dx,

 

I had taken an initial loan out with citi financial and then increased the amount I borrowed at a later date to pay off money I owed to family, and some credit cards. I believe you are correct it was sold to Idem in 2013.

 

If I was to try and reclaim back the admin fee charges how would this process work?

 

Did you receive a Notice of Assignment from either the original creditor or Idem ?

 

I am always reluctant to advise people to simply stop payment although if you are experiencing financial hardship, then dropping it to £1.00 and asking for them to cease adding interest is a good move.

 

I wonder if others with more knowledge would say those admin payments are not acceptable ? Perhaps attempt to have them removed from the balance sheet ?

 

My account went from Citi Financial to Ardent then to Idem. I don't believe I had any letters from Citi but I think I had a letter from Idem when they took on the account unfortunately in my recent move I lost a lot of the paper work.

 

If I was to try and reclaim the admin to be removed from the balance sheet how would I go about doing this?

 

In a different thread i was advised that I am being a willing cash cow and as a suggestion some said perhaps stop payments until things are clearer and sorted, I only stopped the payment once I received a reply from my CCA.

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I would suggest your reclaiming over ALL the accounts merged into this loan

will far outweigh this balance & put money to your pocket too!!

 

 

an sar to citi

p'haps the canadain house address is

in my humble opinion now a must.

 

 

i'll go against my usual advise and suggest p'haps sending Idem a letter

outlining that you are awaiting the return of an sar to citi

as this loan contains a considerable amount of unlawful penalty fees

and

that as it was a refinance of several other citi products

they also contain reclaimable PPI and charges that will almost defiantly wipe the balance out.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I would suggest your reclaiming over ALL the accounts merged into this loan

will far outweigh this balance & put money to your pocket too!!

 

an sar to citi

p'haps the canadain house address is

in my humble opinion now a must.

 

i'll go against my usual advise and suggest p'haps sending Idem a letter

outlining that you are awaiting the return of an sar to citi

as this loan contains a considerable amount of unlawful penalty fees

and

that as it was a refinance of several other citi products

they also contain reclaimable PPI and charges that will almost defiantly wipe the balance out.

 

dx you truly are an amazing adviser!:-D

 

thank you for your time on this matter. I feel there is a clear pathway to take this down now. I will give this a go and of course come back to this thread with any update or outcome

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  • 1 month later...

Any advice is really appreciated!!

I am thinking of accepting their CCA and setting up a payment plans again and then offer a full and final settlement?

 

HI All,

 

A quick update and hopefully someone can shed some light on whether I have lost this case

and continue making payment or if i should take things forward to the FOC?

If so i have no clue what the next steps would be.

 

if you look at the posts before this,

i had sent a CCA Request and based on advice i sent another letter stating that the t&c sent

were not compliant and informed them that I am waiting on the original lender Citi financial to get back to about the charges,

 

 

they replied today with a final letter stating that I am wrong and they will not put the account on hold/dispute.

If i choose to I can complain to the FOS.

 

I have uploaded all the letters they have sent

please take a look and let me know what the next step should be.

Am quite lost now as to what to do.

 

transaction statement attached here

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put ALL those pictures into ONE WORD DOCUMENT

then file save as .pdf

 

 

and upload

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

threads merged and tidied

please keep to ONE THREAD

per debt

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dx,

 

I have uploaded a word document but i cannot convert it to a PDF as my computer wont allow it, i hope this is ok.

 

The contract they have sent looks like the original one i had signed so I am kind of leaning to accepting that this one is legit?

return.pdf

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so the same docs as post 12...

did you do an sar to citi.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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