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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Lowells chasing almost statute barred cap1 card debt


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I won't bother.

Honestly it was just the fact that I stumbled on that sticky that made me think. Surely the fact they are offering a £4000+ discount means they know exactly what they've got. Thinking back Capital one accepted my dispute in as far as they stopped writing and did nothing more than send an annual statement until they sold it to Lowells.

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Even if you hadn't CCAd Capital1 my advice would probably have been the same. And if the sticky you refer to is the one I think it is, I profoundly disagree with it.

 

There are certain circumstances in which one is best ignoring Lowell unless / until a court claim form or proper S D is served - usually via Carter or BW Legal. Hefty discounts are one of a range of indicators.

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  • 1 year later...

ive got to letter 3 from Lowell after a few years silence on this account

and I know this is near enough statute barred.

 

 

Are they likely to know this and put in a last second claim as the letters are getting more threatening?

 

Have checked noddle and the default date is early May 2010

so my gut instinct is that ive not paid since maybe Jan or Feb 2010

but for the benefit of doubt im considering it as May.

 

I know the agreement in unenforceable and Capital one admitted as much in 2010

but I cant find the damn letter.

Its one of those sheets of paper with a signature in the middle.

 

I just ideally dont want to have to go through the hassle of court again

 

 

. I was wondering if maybe I should cca them again to

just delay things or just keep quiet and hope it passes?

 

Its a large debt but I like think that irelevant given the lack of enforceable paperwork.

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Have you previously sent a CCA request to Lowell Craig?

We could do with some help from you.

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I know the agreement in unenforceable and Capital one admitted as much in 2010

but I cant find the damn letter.

 

I just ideally dont want to have to go through the hassle of court again

 

Just send Lowell a CCA request, the £1 Postal Order is money well spent for peace of mind & to see you over the statute barred line.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Just send Lowell a CCA request, the £1 Postal Order is money well spent for peace of mind & to see you over the statute barred line.

 

Stigman

 

But not if you have already sent one.

 

Andy

We could do with some help from you.

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Are Lowells aware of a previous CCA request?

 

If they are, are Lowells just sending the threatograms in the hope the op would crack or are they going through the normal procedures leading to a claim?

 

If the op could tell us where they obtained the Capital letter from, was the original CCA request made directly to Capital or via a DCA (and if so which one)?

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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I have only ever sent one CCA for this account which would be early 2010.

 

 

Capital one sent me the typical unenforcable sheet with seperate terms,

I disputed it and they wrote back saying they could not enforce it

but it was still owed then its just been passed around.

 

No I have not CCA'd Lowells.

 

Reading the letter they want a response by the 17th of March

so i'm going to wait till the 15th and send a CCA,

hopefully that will be enough to get us close.

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" No I have not CCA'd Lowells. "

 

Then yes send one.......Head It " I do not acknowledge any debt with your Company "

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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" No I have not CCA'd Lowells. "

 

Then yes send one.......Head It " I do not acknowledge any debt with your Company "

 

Makes sense thanks.

 

I'm going to check my external drive see if I can find anything on there like a downloaded credit report that might show the last payments.

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Just something I wrote myself above.

 

12th April 2010 14:35 #22

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Cagger since : Oct 2009

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icon1.png Wheres my damn default notice or are Capital one resptecting my dispute?

 

 

 

 

13 weeks no payment,

£1200 arrears but no default notice.

 

 

They sent me one in Jan for £412 which was removed as it was paid within 14 days

and nothing was ever added to my credit history.

 

I have put the account into dispute on grounds of dodgy cca and they never responded.

 

Is this normal or is there a chance theyve messed something up or actually respecting my dispute?.

Nothing on my record and they updated it 6 weeks ago showing 2 months arrears.

 

I guess its a matter of waiting(which is the bad bit).

 

Be curious to get opinions though considering the first notice came after 1 missed payment

and being over limit a bit for a few months.

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  • 1 month later...

yep

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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