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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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it was a present for my son so I'm not able to take it off him an hand it back

Really embarrassed I've even got myself into this mess tbh

So do u no the next steps they are likely to take ???

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it was a present for my son so I'm not able to take it off him an hand it back

Really embarrassed I've even got myself into this mess tbh

So do u no the next steps they are likely to take ???

 

Sadly we don't have a crystal ball so we cant say what they will do. Just because they haven't issued a claim previously, doesn't mean to say they wont decide to make an example out of someone :(

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The next steps are anybody's guess but if they issue a claim form then pks come back and we can help deal with that.

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Theres not really any more advice to offer,

all of the likely events have been explained in some detail.

 

 

At CAG we cannot tell you what WILL happen,

thats down to the individual companies involved.

 

I hope you manage to get your issue sorted out with PH.

Hiding from them will not resolve anything

and CAG would not condone that as a course of action.

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I'm not hiding

trying to sort it

I've been made homeless and don't have a forwarding addresse to give them

as I'm sofa surfing at the min

 

I can't help they have refused any payments from me Unless they're full payments which I don't have

 

 

they have been very unreasonable as a company about the whole situation

and have taken over three weeks to get back to me to reduce my payments

after I submitted evidence of my change of circumstances

 

 

it has taken for me to contact them to find out they won't lower the payments

they made no contact with me for nearly a month and it's me keeps contacting them to resolve it

 

I will try and contact head office again because I think 3.50 a week is reasonable

and don't understand why after what I've Said they won't remove the tad insurance

and take my offer

 

 

surely in the long run it will cost them money to trace me or take it to court

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they rarely do court

and it would only be a return of goods order

 

don't think we've ever seen evidence of them doing this.

 

their business model, just like brighthouse and bayv is set up to swallow such issues and write things off.

 

not wishing to paint a different picture to those that have advised

 

but the bottom dollar is

these very little they can do

IMHO either

ignore them completely

or

simply pay what you can when you can.

 

where are the goods , are they still within your control?

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As you can see through the entire thread, there is not much they can do aside from trashing your credit file.

Its a little clearer now and i am sorry you find yourself in a position of homelessness.

I would spend all my energy working towards finding yourself permanent accommodation and not worrying about bottom feeders like PH.

There are places like shelter who can help and most councils have emergency housing depts for those in your unfortunate position.

Come back to deal with PH if and when they issue a claim form.

 

Good luck and i wish you well

 

Martin

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As you can see through the entire thread, there is not much they can do aside from trashing your credit file.

Its a little clearer now and i am sorry you find yourself in a position of homelessness.

I would spend all my energy working towards finding yourself permanent accommodation and not worrying about bottom feeders like PH.

There are places like shelter who can help and most councils have emergency housing depts for those in your unfortunate position.

Come back to deal with PH if and when they issue a claim form.

 

Good luck and i wish you well

 

Martin

 

Completely correct for now. You need to concentrate on getting your life back on track. IF you end up with a default, then it shouldnt be a worry as such. However, once you are on your feet, I would expect you to start making payments to them.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Thanks so much for your help once I'm sorted I will resolve it of they will help me to

 

But they're a really difficult company to deal with ,

they have been refusing payments for five weeks now because it's not a full Payment to clear the arrears

they won't even take one weeks payment !

 

 

I've got all my emails to confirm and I think I've done the right thing trying to sort it

 

 

am not ignoring it but they're now trying to bully me into paying what I can't afford

 

 

they have even accused me of lying about being evicted and I had to send them a copy of the letter

 

I've learned my lesson to not use a company like this again

 

 

and anyone reading this I would advise if you can't afford it don't have it !!!

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  • 1 year later...

Threads more than 18mts old..........???

Now closed to stop newbie bumping

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks

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