Hi Cagger's

I know I've been very dumb I know it, anyway I bought something from Bright house last year and I was told if I did not have contents insurance I would have to take out the OSC.

In fact I was dumb again the same year and bought something else and was told exactly the same thing.

It is my intention to pay these items off and no longer use bright house. but I have since learnt that you can cancell the OSC at any time and I have already drafted a letter using a template from this site.

However, I am reading conflicting information about getting a refund for the OSC I have already paid. Is it possible to have this refunded and applied to my account to reduce the amount I owe?

I was clearly missold these items as I now understand the line about having contents insurance is bull****.

Thanks people

I just found this thread.

http://www.consumeractiongroup.co.uk/forum/showthread.php?439121-new-to-reclaiming-BrightHouse-Charges-and-OSC-DLC

Can someone confirm if it is straight forward to claim back OSC or if they will fight this in court?

do you have all your agreements which shows the amounts paid in OSC? If not you will need to send a sar request.

Its a straightforward process but no 2 cases are the same and you must be prepared to go through to court if necessary.

There are many successful threads for BH, have a good look through them to familiarise yourself with what you will need to do.

Help is always close by

Good Morning UnmoderatetheNet,

Thank you for your feedback.

As part of our standard procedure we provide all our customers with an explanation of the key terms of the credit agreement using an agreement guide presenter. Optional Service Cover (OSC) is completely optional and can be cancelled without penalty with just 7 days’ notice, however you would then not be entitled to the following benefits:

• Repair or replacement

• Loan products

• Full returnability without charge

By law hire purchase goods do not need to be covered by your insurance products, however full ownership of a product isn’t transferred to customers until the last payment is made on their agreement(s). Therefore, we must ensure that our goods are covered for Fire, Theft and Accidental Damage. Customers can take this cover through a home contents policy. We offered DLC to customers who did not wish to take out a home insurance policy or alternative cover.

I have logged this for you under the reference: 257482, I kindly request that you contact our Customer Relations department on 0800 526 069 and quote the above reference so we can look into this further for you.

Jason at BrightHouse

Web Relations

well if you want the items insured then YOU brighthouse should pay for it

not the customer.

Dear Jason

I have logged this for you under the reference: 257482, I kindly request that you contact our Customer Relations department on 0800 526 069 and quote the above reference so we can look into this further for you.

I might have been a dumb *^#+^^* for buying something from BH but seriously do you honestly expect me to listen to one of your telephone [removed]/sales people try to convince me that black is white and that you'll give me a twenty pound voucher if I don't ask for all my money back?

Bright house are now telling me that the additional service cover can not be stopped because it is built into the price of the laptop I bought.

First off is this true, they are known for their bull****.

Second if it is true what are my options?

Do I have go down the small claims court route.

Thanks people

Ignore them. It can be stopped regardless of what they say. If they say it's included in the price then sar for a full breakdown as it's forcibly missold

Is this their 5 star service? cough cough!

Yeh I think so I need to check the paper work for a definite answer. Thanks for the quick response any practical advice please?

When did you fall for their sales pitch and become one of their victims?

Pre or post 27th April 2015?

Have you got another thread about the same issue?

I've responded to your other post about this, if it's the same issue?

Pre April 2015

November 2014 to be exact.

I'm guessing that's a bad thing right

Not a Bright thing to do = they call themselves Bright House for a reason - they had to ask somebody how to spell their name at the board room!

Pre April 2015

 

November 2014 to be exact.

 

I'm guessing that's a bad thing right

On the contrary, it is a good thing, as after that date they moved the goal posts to suit their needs, and it was added in to the price, so

yet again, they're talking nonsense, do you have it in writing, or was it just something one of their employees told you?

If you have their name then I'd be telling them if they wish to lose their job and be done for fraud to continue with their lies.

If not, then remove the useless cover and refund the amount they have taken off you/

BrightHouse require hire purchase goods to be covered against damage caused by fire, theft or accidental damage.

We regularly talk to customers to understand how we can deliver better value for them.

Whilst a great many of our customers do not have a separate home contents insurance policy and therefore greatly value our Product Insurance offering, this is not true for all of our customers. We will therefore now be offering our customers the choice of how they wish to benefit from the peace of mind that Product Insurance can offer.

If you took out your agreement from the 27th April 2015 and you did not have a home contents insurance policy or alternative insurance to cover Hire Purchase goods, our Product Insurance is available.

Product Insurance Cover provides cover for loss arising from the theft of your hire purchase goods or any loss or damage to them caused by fire or accident. It does not cover you if you lose the product (subject to Terms and Conditions).

If you took out your agreement prior to the 27 April 2015, our Protection Benefit Policy is included in the cash price of the product; therefore there is nothing extra to pay. The insurance provides cover for loss arising from the theft of your goods or any loss or damage to them caused by fire or accident. It does not cover you if you lose the product.

It does not cover loss or damage to anything other than hire purchase goods provided by BrightHouse. (subject to Terms and Conditions).

For more information on product cover click here.

http://www.brighthouse.co.uk/faqs/

wondered that as well

merged

I'm really confused becuase if you remember my original post. The cover on my laptop is built into the price, not additional. hence the reason why I need help.

How can you remove something that is built in?

I took out my contract out prior to april 2015 so basically Im shafted.

On the contrary, it is a good thing, as after that date they moved the goal posts to suit their needs, and it was added in to the price, so

yet again, they're talking nonsense, do you have it in writing, or was it just something one of their employees told you?

 

If you have their name then I'd be telling them if they wish to lose their job and be done for fraud to continue with their lies.

 

If not, then remove the useless cover and refund the amount they have taken off you/

 

http://www.brighthouse.co.uk/faqs/

Its forcibly sold. Therefore it is technically missold. They think they can say " if you dont want it, dont shop with us", but it doesnt work like that, and thats terrible business sense anyway

okay if laptop cost x and they charge Y becuase they add the extra insurance and other cover. How do go about getting the extra removed from payments?

I'm not seeing any sucess stories on here of people who managed to achieve this.

Sure getting the add ons stopped and removed seems more than double but when its built into the price???

Anyone

You SAR them or demand a FULL itemised breakdown of the amounts, and what they are attributed to.

You wont see many success stories, because very few people actually try and reclaim, or they do, and then dont update the thread.

Be warned though, you may have to go through SCC to get the money.

Hi all im having problems with brighthouse-caversham finance i took my clomplaint to the fos and their findings was in favour of brighthouse and because brighthouse was not regulatted befor april 14 to be honest im not happy with the out come and im thinking of asking for it to be looked at again by another adjudicator...help please

Hi all im having problems with brighthouse-caversham finance i took my clomplaint to the fos and their findings was in favour of brighthouse and because brighthouse was not regulatted befor april 14 to be honest im not happy with the out come and im thinking of asking for it to be looked at again by another adjudicator...help please

Then you need to start a new thread of your own....