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How long did it take you before you got your initial response


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Hi,

 

new member here :)

 

I had a big issue with Lloyds due to a number of transactions that I didnt recognise. Lloyds however didnt do anything to resolve the problem therefore I submitted my case to the Financial Ombudsman last week.

 

I wanted to ask how long did it take you before they acknowledged and logged your case? Its been 5 days now, and the 2 representatives I spoke to seem to given me 2 different answers. One of which saying logging your complaint takes 48 hours, while the other told me itll take up to 2 weeks.

 

On average how long has it taken the ombudsman to log your case.

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Welcome to CAG

 

 

A case is logged once they receive it. But acting on it is a whole new kettle of fish. This can take time and often does. Especially if it is a complex complaint. Normally you may receive a response within 56 days, or at least some form of response. Then they should give you a better time frame for a final resolution letter...

 

 

If you want to give more information on this it will help others give you a better answer. Have a read on the threads regarding chargebacks and see how they dealt with their issues....

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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