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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cash Genie Nonsense - Redress and Default Removal **MMF FOLDED**


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Call the FCA and discuss it with them.. they should be able to sort things out for you going forward. At least you will have registered a complaint against their atrocious behaviour.

 

"We do not investigate individual complaints." :???:

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Thanks for that sillygirl1.

 

Meanwhile, I submitted a "prove-it" demand to MMF. I received a reply today.

 

"We write with regard to the above referenced account number and recent communication.

 

Please find attached as requested:

 

1. Copy agreement information.

 

Please contact us within 14 days from the date of this communication to agree a payment plan which is both realistic and affordable to you. Alternatively, if you prefer, you can visit our website http://www.mmile.com where you can complete a financial assessment form and submit it to us with your payment proposal."

 

The copy agreement info states, correctly, that I took out a loan on 23/12/13 for £200, to be repaid in two separate simultaneous payments, one of £60 interest, one of £200 principal, on 31/12/13. Except Cash Genie only took the interest, and rolled the loan over repeatedly of their own accord and without my knowledge, month after month.

 

MMF have also supplied a "statement of account" for 04/05/15 to 04/05/16. This gives the date of the agreement as 30/05/14, amount of principal loan advanced £200, opening balance at start of statement period £60, closing balance at end of statement period £60.

 

Can they not see what's wrong with this picture??

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Having gone through my bank statements I can also see that the loan arrived in my account on 27/12/13 (i.e. 4 days late) and the interest was taken from my account on 30/12/13 (i.e. 1 day early)......

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  • 3 weeks later...

Quick update. I fired off a formal complaint to MMF on 15th November.

 

"Dear Sirs,

 

FORMAL COMPLAINT

 

Your statement of account is incorrect. I repaid £260 to Cash Genie, which was the amount due to them under the original terms and conditions of the loan agreement.

 

Cash Genie broke their own terms and conditions by:

1)Releasing the loan on the 27/12/13 (i.e. 4 days late).

2)Debiting my interest repayment on 30/12/13 (i.e. 1 day early).

3)Rolling over the loan of their own accord, with neither my knowledge or consent. This is a blatant rip-off technique to attempt to defraud customers of additional interest repayments. It is also something for which Cash Genie are notorious, and one of the reasons which led to their liquidation and redress programme.

 

Cash Genie also issued a default notice on 1/8/14 for £0.00, which is clearly nonsensical, and entered a default on my credit report. This gave an account start date of 30/5/14 (incorrect), a regular repayment of £140 (incorrect), a date of default of 30/6/14 (i.e. one month before the default notice, and one month after the incorrect account start date) and a default sum of £260 (nonsense). This default subsequently vanished.

 

You have since added a default to my credit report with an account start date of 30/5/14 (incorrect again), a date of default of 25/6/16 (not only incorrect, but well outside of the 3-6 month period by which defaults should be placed). You are not the original creditor and therefore may not add or create a new default, only update an existing one. The existing Cash Genie default was removed. Your entry on my credit record is entirely incorrect, invalid, misleading, defamatory and unlawful. I must therefore demand its immediate removal from all credit referencing agencies, or will report you to the FCA, consider legal proceedings against your organisation and seek financial compensation.

 

I also note your company has recently agreed a redress programme with the FCA.

 

Yours faithfully,

 

[me]"

 

Automated reply:

 

"Dear Sir / Madam

 

Thank you for your email.

 

We will provide you with a written acknowledgement within 5 working days of your email and look to address your concerns within the next 28 days.

 

In the meantime, if you receive an automated recoveries communication from us not relating to your email, please disregard it.

 

Should you require further details about our complaints procedure, please visit our website http://www.mmile.com

 

Yours Sincerely

 

Motormile Finance UK Limited (MMF)"

 

And now I've just received a text from Moriarty Law... :roll:

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  • 4 weeks later...

Quick update. Email from MMF on 22/11/16:

 

"Dear Mr xxxxxxxx,

 

Thank you for taking the time to contact us by email.

 

We are sorry that you have felt the need to bring this to our attention and confirm that we will be conducting a thorough investigation into your concerns. Once we have completed this, we will write to you again.

 

We have attached a copy of our internal complaints procedure for your information. Please take the time to read this as it explains how we will deal with your complaint and when we will be back in touch.

 

In the meantime, if you have any queries, please do not hesitate to contact us.

 

Kind Regards

 

Pat Lee

Customer Relations Officer

Motormile Finance UK Ltd (MMF)"

 

With a pdf attached giving themselves 8 weeks to provide a final response.

 

Meanwhile, the texts and letters from Moriarty Law have continued, threatening the usual court action/CCJ/6 more years of credit report hell etc...

 

Shouldn't Moriarty Law be drinking a nice big fresh cup of shut the **** up whilst this is the subject of a formal complaint?

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anyone? :help:

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Final threat received from Moriarty Law on instruction by MMF prior to county court action. Ffs...

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Hi

I think it's safe to say that you can prove that CG messed up. Can you confirm whether the letter says 'Letter Before Action'.

 

I feel an email or letter to Moriarty (nice name eh sherlock) instructing them to cease their actions as this matter is under dispute with MMF. Failure to do so will result in formal complaints to them and their regulatory body and to refer this matter back to their client.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi

I think it's safe to say that you can prove that CG messed up. Can you confirm whether the letter says 'Letter Before Action'.

 

I feel an email or letter to Moriarty (nice name eh sherlock) instructing them to cease their actions as this matter is under dispute with MMF. Failure to do so will result in formal complaints to them and their regulatory body and to refer this matter back to their client.

 

Hi, it says "FINAL DEMAND BEFORE PROCEEDINGS" :roll:

 

I'll email them today.

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UPDATE:

 

Amusing email from MMF today:

 

"We have reviewed the content of your complaint and are unfortunately unable to comment on any of the service issues which relate to Cash Genie. Each of your concerns relate to actions which occurred prior to us purchasing the debt and would need to be addressed with Cash Genie.

 

However, as Cash Genie have now entered into insolvent liquidation, we have taken the decision to write off the remaining balance and close your account. Any information which is shared on your credit file will also be removed."

 

So, a result.

 

However, this raises a couple of questions which have been at the back of mind for nearly a year:

 

1)If a DCA is "unable to comment" on the conduct of an OC, or verify their information, how are they able to act on it?

 

2)If an OC is in insolvent liquidation, why are alleged debtors being chased (rather than, say, creditors, for distribution of the insolvent company's assets)? All seems a bit arse about face to me...

 

Perhaps I should follow up with a complaint regarding MMF's conduct to the FOS anyway.

 

Thanks for all the help - it has certainly kept me going!

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Well done. That is what we like to see.

 

As the matter is now closed, there will be nothing to go to the FOS about.

 

When a DCA buy a debt, all they get is the basic details so when push comes to shove, they will be unlikely to substantiate what they are claiming.

 

When a company becomes insolvent, the administrators have to maximise what income they can get and by selling the loan book to MMF, they got something back for the creditors. MMF take on all the risk and will succeed sometimes and in others will give up.

 

Give them a month to clear your credit file and if they don't do as stated then you can complain.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Well done. That is what we like to see.

 

As the matter is now closed, there will be nothing to go to the FOS about.

 

When a DCA buy a debt, all they get is the basic details so when push comes to shove, they will be unlikely to substantiate what they are claiming.

 

When a company becomes insolvent, the administrators have to maximise what income they can get and by selling the loan book to MMF, they got something back for the creditors. MMF take on all the risk and will succeed sometimes and in others will give up.

 

Give them a month to clear your credit file and if they don't do as stated then you can complain.

 

Fair do's, thanks silverfox! :-D

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