Hi Malc,

What is the cheapest tariff at EON, please? I find it so confusing... currently paying 13.25p per kWh plus 24.78 per day standing charge...

My bills for a 2 bed bungalow are huge at £1,500 per year, despite having oil central heating.

I am on means tested benefit and struggling. TB

Hi ThedaBara

I'm sorry you're finding our tariffs confusing. What's best for one person might not be for another. Prices vary regionally and usage can also influence the end result. It depends, too, on whether you want to protect your prices for one year or two or have the option of variable prices. All the tariffs we've available are listed on our website. We've also a specialist team who'll be happy to go through all the options available. I'd pop your usage in kWh on to the independent comparison sites. They'll list all the options available both with us and with the other suppliers. The annual usage will be on the bills, your Annual Summary or, if you've registered with our website, your online account.

From the prices quoted, it looks like you don't have a Monthly Direct Debit. There are lower daily standing charges for paying this way. The 24.78p per day mentioned would go down to 15.64p per day. There's also discount of £5 per fuel per year if you register with our website for paperless billing.

Do you receive Warm Home Discount? This is a Government backed scheme to help customers who meet the qualifying conditions. Last year it was £140 so worth having a look. There's more information including a form to apply for the 2016/17 scheme at the link below.

https://www.eonenergy.com/for-your-home/saving-energy/need-little-extra-help/warm-home-discount.

If you qualify for Warm Home Discount, you might also be eligible for help with energy saving stuff like loft and cavity wall insulation. This will be through another Government led scheme called the Energy Company Obligation (ECO). Again, there are more details on our website as well as lots of other tips to help you save money by saving energy. Mostly on the 'Saving Energy' pages.

We've also a scheme called E.ON Rewards. This lets you earn up to 1500 points each year which can be exchanged for either Tesco Clubcard points or High Street Shopping Vouchers. It's a free scheme but you'll need to opt in to earn the points. You can do this online or over the phone.

Sorry again you find our tariffs confusing but hope this helps point you in the right direction. Let me know if you need any more information as happy to help.

Malc

EON has sent me an annual statement… I wondered if anyone else has had one of these… they seem to be advising me to move to a fixed tariff which will apparently save me more than £425 per year!

They are saying my energy costs will be around £1500 per year… even though I have oil fired heating.

I could post it up on here if someone would advise me how to do it… (I have it on my desktop saved as a PDF)..

Many thanks, TB

Hi.

I've moved you to the utilities forum for further help.

HB

I think this is a new thing being forced on utility companies to send annual statements advising of annual usage, advising of other tarriffs that they offer.

Just go to a few Electric comparison sites and enter your annual usage in terms of KWH's. Then see what deals are available. Not sure it is worth fixing at the moment, as the trend could be reduced tarriffs over the next few years. Have a look around to see what is being advised by experts on energy. Much depends on whether the electricity generators are going to offer lower prices because of the lower gas/oil prices. You would hate to fix for say 2 years as you see prices falling.

I've been getting them for 2 years now and I'm on prepayment meters.

upload guide click me

EON has sent me an annual statement… I wondered if anyone else has had one of these… they seem to be advising me to move to a fixed tariff which will apparently save me more than £425 per year!

They are saying my energy costs will be around £1500 per year… even though I have oil fired heating.

 

I could post it up on here if someone would advise me how to do it… (I have it on my desktop saved as a PDF)..

 

Many thanks, TB

Hi ThedaBara

I replied earlier this morning on another thread you had posted on with some information that might help here too. It's at the following link.

http://www.consumeractiongroup.co.uk/forum/showthread.php?424625-E.On-fined-record-%A312m-for-mis-selling%281-Viewing%29-nbsp

A couple of years ago we introduced an Annual Summary for our residential customers. These give an overview of your energy usage and tariff. They're sent separately to bills. As well as details of how much energy you're using, they also let you know if there are any other tariffs available with us that might save you money. There are similar messages on bills too. We're not allowed to switch you to a contracted product, like one of our Fixed Price deals, without your permission. These messages are to let you know about any possible alternatives. As I suggested in the thread at the link above and unclebulgaria67 mentions, I'd pop the usage in kWh on to one of the independent comparison sites. This will give details of the options available both with us and with the other suppliers.

There are no exit fees for moving from one E.ON tariff to another but they do sometimes apply when changing supplier if signed up to a contracted product. This is one reason why we're not allowed to automatically put customers on to these tariffs without talking to them first.

If you do decide to sign up to one of our Fixed Price deals, there's an online service to keep you up to date with any new versions of the tariff that we might release in the future. It's called Price Alerts and is an online service only. Customers who've registered their accounts with our website and opted in to Price Alerts automatically receive an email if a new version of the tariff becomes available. They can then either switch to the new version (no charge) or stay as they are.

Hope this helps ThedaBara. Let me know if I can help further as happy to do so.

Malc

I have moved those posts over to here now.

some users do have a habit of posting on very old threads

dx

Thanks dx.

Malc

I've been getting them for 2 years now and I'm on prepayment meters.

That's right leigh04. Annual Summaries are sent to all our residential customers including those with prepayment meters.

Malc

Hi ThedaBara

 

I replied earlier this morning on another thread you had posted on with some information that might help here too. It's at the following link.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?424625-E.On-fined-record-%A312m-for-mis-selling%281-Viewing%29-nbsp

 

A couple of years ago we introduced an Annual Summary for our residential customers. These give an overview of your energy usage and tariff. They're sent separately to bills. As well as details of how much energy you're using, they also let you know if there are any other tariffs available with us that might save you money. There are similar messages on bills too. We're not allowed to switch you to a contracted product, like one of our Fixed Price deals, without your permission. These messages are to let you know about any possible alternatives. As I suggested in the thread at the link above and unclebulgaria67 mentions, I'd pop the usage in kWh on to one of the independent comparison sites. This will give details of the options available both with us and with the other suppliers.

 

There are no exit fees for moving from one E.ON tariff to another but they do sometimes apply when changing supplier if signed up to a contracted product. This is one reason why we're not allowed to automatically put customers on to these tariffs without talking to them first.

 

If you do decide to sign up to one of our Fixed Price deals, there's an online service to keep you up to date with any new versions of the tariff that we might release in the future. It's called Price Alerts and is an online service only. Customers who've registered their accounts with our website and opted in to Price Alerts automatically receive an email if a new version of the tariff becomes available. They can then either switch to the new version (no charge) or stay as they are.

 

Hope this helps ThedaBara. Let me know if I can help further as happy to do so.

 

Malc

Hi Malc… just wondering why vulnerable customers, especially the elderly and those on means tested benefits, are not automatically on the cheapest tariff…? TB

@thedabara

The cheapest tariffs are usually contracted products, which incur exit fees for moving or are for a fixed period. You wouldn't be able to enter somebody in to one of these contracts without their express permission.

Hi Malc… just wondering why vulnerable customers, especially the elderly and those on means tested benefits, are not automatically on the cheapest tariff…? TB

Hi ThedaBara

At the moment and for quite a time now, our cheapest unit prices have been with contracted fixed term tariffs. As per my comments in the reply you quote and as nottslad says, we're not allowed to put customers on to these contracted tariffs without their permission. To do so, would break industry regulations and could leave us open to severe penalties.

We do, though, try to make customers aware of the cheaper prices in a number of ways. This includes a 'Could You Pay Less?' message on every bill/statement or renewal as well as the Annual Summary. We sometimes use advertising campaigns and mailings to raise awareness too. Our website always has details of all our current tariffs. Customers who've registered their accounts with our website can sign up to receive Price Alerts. Those already on Fixed Term deals will automatically receive an email if a new version becomes available. As well as this, details of tariffs will be on our social media channels, particularly twitter and Facebook.

Hope this explains ThedaBara.

Malc

@thedabara

 

The cheapest tariffs are usually contracted products, which incur exit fees for moving or are for a fixed period. You wouldn't be able to enter somebody in to one of these contracts without their express permission.

Spot on nottslad. Thanks for posting that.

Malc

Thanks for those replies… this is the first statement I've had where I've noticed the message… apparently, I can save more than £400 per year! TB

Thanks for those replies… this is the first statement I've had where I've noticed the message… apparently, I can save more than £400 per year! TB

Great news TB. At the moment, none of our current tariffs have exit fees. If you decide on one of these, you'll still be able to switch supplier before the end of the contract without picking up a charge. Previous fixed deals had various exit fees. Although this doesn't affect customers changing to another E.ON tariff (no exit fees here), they did kick in if switching supplier whilst still in the contract and before the Price Protection window kicks in (open 49 days before the tariff ends until 20 days after).

Malc

Great news TB. At the moment, none of our current tariffs have exit fees. If you decide on one of these, you'll still be able to switch supplier before the end of the contract without picking up a charge. Previous fixed deals had various exit fees. Although this doesn't affect customers changing to another E.ON tariff (no exit fees here), they did kick in if switching supplier whilst still in the contract and before the Price Protection window kicks in (open 49 days before the tariff ends until 20 days after).

 

Malc

Hmmm… in that case it should be ok to put people on the lowest tariff automatically… unless they want to pay lots for the lecky, that is! TB

Hmmm… in that case it should be ok to put people on the lowest tariff automatically… unless they want to pay lots for the lecky, that is! TB

Sorry if I wasn't clear before TB. We're absolutely not allowed to put customers on to contracted products without their permission. They need to agree to go on to these tariffs. To be clear, this isn't a specific E.ON rule. It applies to all energy suppliers. To do as you suggest would leave us open to severe penalties as we would be breaking industry rules.

All our Fixed Term tariffs are contracted products. They run for a set period of time with specified start and end dates. Between these dates, we guarantee not to change either the daily standing charges or unit prices per kWh no matter what happens in the energy market. Customers need to agree to these set rates and any other terms specific to individual tariffs.

Different customers also have different requirements and not all chase the cheapest prices now. Some want long term stability and peace of mind. They go for a two year fix so they know their prices won't change for a longer period. At the moment, our 2 Year Fixed Tariff version 8 is more expensive than standard prices. It was only released recently (20 January 16) so the likelihood is customers on this tariff will save money in the long run if they stay on the tariff until 2018. Many prefer long term rather than instant savings. Again, as a contracted product, we have to make customers fully aware of the terms and conditions. We can't automatically switch them without doing this.

Hope this makes things a little clearer TB.

Malc

Sorry if I wasn't clear before TB. We're absolutely not allowed to put customers on to contracted products without their permission. They need to agree to go on to these tariffs. To be clear, this isn't a specific E.ON rule. It applies to all energy suppliers. To do as you suggest would leave us open to severe penalties as we would be breaking industry rules.

 

All our Fixed Term tariffs are contracted products. They run for a set period of time with specified start and end dates. Between these dates, we guarantee not to change either the daily standing charges or unit prices per kWh no matter what happens in the energy market. Customers need to agree to these set rates and any other terms specific to individual tariffs.

 

Different customers also have different requirements and not all chase the cheapest prices now. Some want long term stability and peace of mind. They go for a two year fix so they know their prices won't change for a longer period. At the moment, our 2 Year Fixed Tariff version 8 is more expensive than standard prices. It was only released recently (20 January 16) so the likelihood is customers on this tariff will save money in the long run if they stay on the tariff until 2018. Many prefer long term rather than instant savings. Again, as a contracted product, we have to make customers fully aware of the terms and conditions. We can't automatically switch them without doing this.

 

Hope this makes things a little clearer TB.

 

Malc

What a load of "Horlicks"

instant savings = get rid of meter charges which are not mandatory charge, without a meter how would a supplier know usage, therefore the meter should be free as part of any supplier package i.e. tools of their trade, cost of basic meter say £75.00 = now 4 quarters payments say £100.00 dam good income by defraud . always asked these questions = never any reply.

bring back under government control

@Old Cogger

If there were no standing charges, then unit rates would be higher. It's a catch-22 situation.

There's more to an energy bill than just the wholesale cost and a bit of profit for the supplier; things like government levies, maintenance costs, the cost of getting electricity to the meter (distribution costs) and a whole host of other things.

I agree with what you say about a meter being essential for a supply and this should be included, but the cost of it has got to come from somewhere.

EOn's profit is about 4.5% of every bill, which isn't a massive amount when you consider the profit margin of other goods and services for example milk and eggs from Tesco

@Old Cogger

 

If there were no standing charges, then unit rates would be higher. It's a catch-22 situation.

 

There's more to an energy bill than just the wholesale cost and a bit of profit for the supplier; things like government levies, maintenance costs, the cost of getting electricity to the meter (distribution costs) and a whole host of other things.

 

I agree with what you say about a meter being essential for a supply and this should be included, but the cost of it has got to come from somewhere.

 

EOn's profit is about 4.5% of every bill, which isn't a massive amount when you consider the profit margin of other goods and services for example milk and eggs from Tesco

Yes… it's swings and roundabouts… and many people find it difficult to work out what's best… I am on a low income and just need the cheapest option for me today… I am not thinking about 2 year fixes or whatever… I am reluctant to change supplier as I get the winter warmth discount with EON… but £1500 per year is a joke, especially as I have oil for hot water and central heating. TB

What a load of "Horlicks"

 

instant savings = get rid of meter charges which are not mandatory charge, without a meter how would a supplier know usage, therefore the meter should be free as part of any supplier package i.e. tools of their trade, cost of basic meter say £75.00 = now 4 quarters payments say £100.00 dam good income by defraud . always asked these questions = never any reply.

 

bring back under government control

Nottslad sums it up very well Old Cogger. There's more to the daily standing charge than just providing a meter. Once in, it needs maintaining and reading. Additionally, there's the cost of keeping properties connected to the networks and the infrastructure needed to transport energy to individual properties. Similarly with unit rates, they aren't just about wholesale prices. They cover things like looking after accounts, contributions to Government initiatives, VAT and future investments to keep the energy flowing. There's a page on our website about this that goes into more detail. It's all about where our customer's money goes and it's at the link below.

https://www.eonenergy.com/for-your-home/help-and-support/Understanding-your-bill/where-does-customers-money-go

Hope this sheds a bit more light on to this.

Malc

@Old Cogger

 

If there were no standing charges, then unit rates would be higher. It's a catch-22 situation.

 

There's more to an energy bill than just the wholesale cost and a bit of profit for the supplier; things like government levies, maintenance costs, the cost of getting electricity to the meter (distribution costs) and a whole host of other things.

 

I agree with what you say about a meter being essential for a supply and this should be included, but the cost of it has got to come from somewhere.

 

EOn's profit is about 4.5% of every bill, which isn't a massive amount when you consider the profit margin of other goods and services for example milk and eggs from Tesco

Excellent information nottslad. Sums it up very well.

Malc

There's more to the daily standing charge than just providing a meter. Once in, it needs maintaining and reading.

 

Malc

Hmmm… in the 15 years I've lived here, there has never, to my knowledge been any 'maintenance' of the meter…it's a very old one from Eastern Electricity. TB