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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Wheres My Missing Mail


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having seen a few threads re such

 

Dispatches tonight @ 8 ch 4

Yodel are appalling, that program only scratched the surface of Yodel muppetry.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Yodel aren't a real delivery company. They operate a "deliver when we feel like it, and in what ever condition" policy. Hermes are just as bad, they leave my girlfriends deliveries out in the wheely bin.

 

It all comes down to job satisfaction and wages, or lack of... The woman using her own car and being paid 60p per drop was probably out of pocket... no fuel allowance, plus yodel save on costs such as tax and insurance, wear and tear, etc... I used to drive for DHL using my own car and although I never resorted to throwing stuff over the fence, I can see why, when you've made 3 attempts (unpaid) to deliver, you might be tempted, just so you can get paid. TB

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It all comes down to job satisfaction and wages, or lack of... The woman using her own car and being paid 60p per drop was probably out of pocket...

 

I'd bet that her insurance didn't cover for commercial work such as deliveries. :-(

 

I do wish people would stop referring to these next-day parcel companies as "couriers". It lends an air of credibility which they do not deserve.

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I'd bet that her insurance didn't cover for commercial work such as deliveries. :-(

 

I do wish people would stop referring to these next-day parcel companies as "couriers". It lends an air of credibility which they do not deserve.

 

The Job Description is courier whether you drive a 7.5 tonne box, Sprinter, Transit, or car. Some companies do try harder, for example the text message or e'mail DPD sends also says that your parcel will be delivered by your Courier, XXX between say 10:01 and 11:01, they will only fail a delivery under extreme circumstances, When I buy IT gear, I buy from firms that use DPD.

 

As I do some regular part time work for a delivery company, in a Sprinter not a car (NOT FOR YODEL ) I feel insulted I had best look for a job stacking shelves in Tesco to help pay the bills whilst I wait for customers to pay invoices for Media and web services, or even jack it all in and go on the sick and let the State keep me. Not all delivery companies are as bad as Yodel.

We could do with some help from you.

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I've had many parcels delivered by Yodel and never have they been late or given any other problems. Guess it might have something to do with where you live, everyone is happy in the Westcountry :)

 

It depends on the depot, I have seen Yodel drivers lobbing parcels into a field as he didn't want to drive up the track to the farmhouse, in Mid Wales however he was Agency, agency drivers are as a rule the ones who will cut corners, and there are many good Yodel drivers out there, and the issues are usually at Peak around Christmas when they have to use agency staff. Anyway as I have taken Mr.P's comment regarding the status of couriers personally, I need a stiff drink.

We could do with some help from you.

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Glad to see you edited your post. Get one in for me while you're at it :)

 

A virtual pint to you Conniff, anyway I think a game on Postal 2 will bust my stress and lower the blood pressure.

We could do with some help from you.

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Anyway as I have taken Mr.P's comment regarding the status of couriers personally, I need a stiff drink.

 

Please accept my apologies. It wasn't my intention to insult you or anyone else.

 

I have worked as a motorcycle courier, and am well aware of the pressures the job entails. It is hard work for little profit and the very real risk of serious injury (or worse).

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No... you can't eat my brain just yet. I need it a little while longer.

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Please accept my apologies. It wasn't my intention to insult you or anyone else.

 

I have worked as a motorcycle courier, and am well aware of the pressures the job entails. It is hard work for little profit and the very real risk of serious injury (or worse).

Thanks and regards, Motorcycle Courier is no doddle, especially in winter, but actually the main issue with Yodel is the Agency drivers, as many don't understand what multi-drop is, so never get into the swing of 100 plus drops a day.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Please accept my apologies. It wasn't my intention to insult you or anyone else.

 

I have worked as a motorcycle courier, and am well aware of the pressures the job entails. It is hard work for little profit and the very real risk of serious injury (or worse).

 

It is very hard … when I worked as a self employed courier, it was impossible to break even, let alone make a profit… which is why I gave up. I actually enjoyed the job.

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It is very hard … when I worked as a self employed courier, it was impossible to break even, let alone make a profit… which is why I gave up. I actually enjoyed the job.

It is difficult, in the rush to the bottom the worker suffers rates per parce seem to have stagnated over the last 10 years. Incidentally Amazon Logistics seem to be expanding, as they are doing more of their own deliveries, but again difficult to make money without doing 13 hours a day in a Transit Connect or Custom.

We could do with some help from you.

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I have to be honest and say, I have a lot of parcels delivered by Yodel and find them OK. Only once did I ever have a problem where the package was damaged and left in the rain.

 

I receive an email when they have control of the parcel and I can then track it until it is delivered to me. The last few packages have had to be signed for.

 

The company seems to have regular drivers as it is the same guy that delivers to me. Although I guess it could be just this particular unit that has the regular guys.

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that must take some doing...eg at least 10/hr, 1 every 6 mins!

 

Impossible not to make mistakes under those circumstances… people should stop blaming the couriers and think of the pressures they are under in order to provide a cheap service. TB

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I order a lot online & overall I'm very happy as the Courier keeps me informed via tracking & email/texts. Although I've had a few recent(ish) incidents.

 

Yodel, threw my orders into a not quite a neighbours garden, laid in wet grass overnight (only found out when they came knocking).

 

Unknown, delivered a daybed/trundle recently & trundle box looked like it gone 3 rounds with a hard object. (bent & missing bits, a bit of a nightmare trying to get sorted).

 

Personally I feel Couriers do a good job, esp like my DPD courier who always has a very large round (I was no 90 the other day) that's some deliveries to get done in a day!!

I don't suffer from insanity, I enjoy every single minute of it!!

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DPD lets you track the courier drop by drop online and gives you a one hour delivery window, Yodel, and Amazon Logistics just tell you it is out for delivery, so you have to wait in all day.

We could do with some help from you.

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......... (I was no 90 the other day) that's some deliveries to get done in a day!!

it is. kudos to the couriers that do that, properly.

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