Hi everybody!

I am having ongoing problems with ATL.

I signed up for my electrical training course on the 25/10/2013.

i have had numerous problems such as website, logging in, software and minimal support

i passed all 11 modules but could not get passed the pre attendance exam. (the exam you need to pass before you can start practical training)

after failing the first time i thought maybe its me being stupid

i sat the test again only to fail once more!

i spoke to my uncle and cousin who are qualified electricians they could not understand how i had failed with the answers i had selected.

i sent ATL a letter stating i wanted to cancel the course and a full refund as i had been mis-sold and the course was not fit for purpose.

the training section phoned me back with troubleshooting methods for the software (which did NOT work)

i was told that the pre attendance exam was NOT compulsory. so why have to do it in the first place? i told them i still wanted to cancel course etc. as i saw the company on don't get done get dom. Also when i decided to do the course they have falsely advertised governing bodies etc

i went to citizens advice and sent various letters to ATL practical training LTD and Career Development Finance LTD (who are jointly liable)

I then contacted the financial ombudsman who did an investigation and the companies offered to cancel the course

and finance agreement and keeps all monies i have paid.

ATL also asked for all books back which i found amusing!

i am now thinking of taking them to court.

The price of the course was £5770 i have so far paid £3000. (£135 a month)

Has anyone else got this far or had any results?

HAS ANYBODY ACTUALLY BEEN ON THE PRACTICAL SIDE OF THE COURSE

AND HAS ANYONE ACTUALLY COMPLETED ANY COURSES???

Thanks in advance

Danny.

own thread created.

dx

so what was the actual recommendations of the FOS?

and why did they not rule you money be returned if the loan agreement was cancelled?

is that what the FOS ruled?

dx

Hi dx100uk,

Did FOS rule in your favour?

was your case the same as mine?

the FOS haven't come back with their verdict yet.

but that's what ATL and CDF came up with as i started a part 75 claim.

however if FOS don't rule in my favour i will be taking court action!

I contacted dom.

But unfortunately new series has started so they are not taking on cases due to the high volume of people having consumer problems.

I am also in the process of contacting watchdog.

Danny.

didn't say I had an issue with them...

what do you mean by a part 75 claim?

i passed the pre attendance test in one seating....and guess what?

more books I am on the 35th assignment now...5 more to go...will see if they are a [problem] planning to finish it ASAP...

I am having problems with their scenario CD... installed all required software, bought an i7 with a massive RAM and graphics than can be used for video editing still it does not run...

they told a friend of mine who is also with atl that they wont require the scenario test....

the scenario is freaking crap....low graphics and low quality...

I am in the same boat

what is needed is evidence that they are connected to the Skilltrain [problem] and part of Metropolitan International schools.

Consumer protection from unfair trading 2008 section 5 and 7 are the laws they have broken.

I am going to claim through County Court like the skill train guy Rob Auger did.

I am sure they are connected.

ATL practical Training have ripped me off too.

I was signed on to the Renewable Energy Course and have been paying £135 a month.

I paid £5770 in total

after i paid my final monthly payment (and 90% of the way through the course) they tell me the course has expired!

I really dont know what to do now.

The 'salesman' who signed me on to the course told me I would have to complete Level 2 Plumbing and some Level 3 plumbing units before I could do the renewable energy side of things.

He told me most students finish the course in 4 years.

I signed up.

I was 3 years and 2 months into the course,

had just made my final payment,

and had just finished the level 2 and level 3 plumbing units

(i was literally about to start the the renewable side of things)

when i called to book the practical training I was told that the course had expired and it was up to ATL's discretion whether to allow me to finish.

Which they wouldn't.

I told them that to my understanding I was on track to completing.

they said in the small print it says the course is 36 months.

They didnt even send me a letter to let me know.

I am devastated that I've been stitched up by these crooks.

After reading some of these threads it seems that ATL might be struggling to facilitate the Renewable Energy part of the course.

Which would explain why they suddenly told me I was out of time.

It would also explain why there were so many delay tactics when trying to progress through the modules.

Does anyone have any advice?

I have contacted the FOS but they said if it is in the small print I probably cant do anything.

surely as they have been so misleading and fraudulently selling a course that they cant deliver accounts for something?

Has anyone successfully got their money back off of these ATL crooks??