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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Rundles bailiffs - notice of enforcement - council tax debt I need help please


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theres is no right of entry on CTAX debts

you should already know this wit the number of previous threads involving bailiffs and CTAX...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I should but I forget, and being stressed, and at my wits end it is difficult to focus on what I know, or should know. I did read some of the older thread but must have skipped the bit about right of entry. Thanks for the reminder to read stuff - I will take it in the spirit it's meant

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DX is correct, no right of entry for Council tax, or a Council PCN Is that parking Ticket Council, police or a Private parking Contractor like Parking Eye?

 

I would still hide that car if possible. they might clamp it for spite to put pressure on to get say a payday loan (naughty) to pay them.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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It would be certainly worth you contacting your local Councillor(s) and ask they intervene on your behalf

- best initial contact is by phone and my view is they are contactable 7 days per week up until about 9pm.

 

This is the best advice on here! In fact contact local councillor plus head of council. Do a quick Google search. Phone and email them, both of them!

 

They fixed it for me in 25 minutes. Even if it doesn't work , you have nothing to lose.

We could do with some help from you.

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I have requested help from Canterbury Councillors and their CEO but I now need to send a follow up email as Rundles have written to me again.

 

I wrote to Rundles asking to set up the arrangement again but they emailed me saying no and that only full payment would be acceptable.

 

The enforcement agent has written today demanding full payment of approx £3k within 7 days or he will instigate:

 

- bankruptcy

- charging order

- committal to prison

 

I think he's making this personal because I muttered 'fat bastard' after being goaded for about 10 mins on the doorstep.

I just cannot believe this is happening.

I don't know who to turn to.

I will try step change but I reckon they won't help because I have no spare cash hardly, and CAB won't help because they just don't.

 

I am currently writing again to the council but think I could be wasting my time.

Edited by Andyorch
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silly bailiff let him arm wave.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

“I think he's making this personal because I muttered 'fat bastard' after being goaded for about 10 mins on the doorstep.”

 

Seems to me you made it personal....

 

Sometimes the truth hurts.

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No items have been listed and no bailiff has been in my home.

Disgruntled, yes you are correct, I made it personal but isn't that what the bailiffs want, why they behave the way they do. I've had bailiffs on the doorstep before and don't usually get so upset, but Rundles seem to be a special breed.

 

I need to clarify - Rundles have said they will consider recommending the above actions to their client. Rundles have replied to my email to say they won't reinstate the payment plan.

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Seems to me that the Bailiff is clutching at straws hoping to frighten you with his "superior" knowledge when in reality you are the one who holds the upper hand. There is not much else he can do other than hand it back to the Council - if he doesn't want to reinstate the payment plan or if he hands the case back he isn't going to get paid. For yourself I would suggest you keep all the payments you would have made while this is going on so at some stage a lump sum can be made which then makes it a little harder for the Council to go for other Enforcement action.

 

If they do go for Bankruptcy - if you own nothing they will get nothing

If they go for a Charging Order - only if you own your own place and you rent

Committal to Prison - only if you wilfullly refuse to pay which you are not

 

Ask him to do his worst.

 

EveOwes said:

Rundles have replied to my email to say they won't reinstate the payment plan.

 

But the Council can tell them to accept it.

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I can recommend persil but If you use aerial that's your problem..silly bailiff

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I have requested help from Canterbury Councillors and their CEO but I now need to send a follow up email as Rundles have written to me again.

 

.

 

Phone the councillors on their mobile, phone the elected head of council (not the CEO) on their mobile, leave them a voicemail, send another email. For example the one below is slightly different but you can adapt it. This worked for me.

 

 

Dear X,

 

I wonder if you can help, hopefully I am contacting the correct person.

 

Put simply, we got behind on the Council Tax because of my wife's illness and her inability to work. She's now back working and I'm paying off an attachment of earnings at a rate of 17% of my Net Salary. I completely understand the need to pay back this sum, however it seems like another AOE will be placed on my salary for another year's bill at the same time. I'm quite happy to pay this after the current AOE is ended, but no one seems to be listening. Put simply my basic salary is only £X after tax, my rent £X. If they add this one at the same time, we will lose our home. Hopefully you can prevent this.

 

I can supply you with all details necessary if need be,

 

Kind Regards

 

 

 

Hopefully you can prevent this

We could do with some help from you.

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I will call the councillors tomorrow - it's a husband and wife team for the area where the flat was located. So far I've emailed both of them with an essay of what happened from start to finish and also the chief exec. I've now emailed the Head of Council. Is it ok to call them then? How will i be sure it goes to voicemail? I would freeze if any of them picked up the phone.

 

I will use your message but thinking about attachment of benefits - I would starve if they took any more off me.

 

thanks for everyone's replies which have made me feel a bit better.

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Keep everything in writing. Unless you can record the call in full

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I agree with the poster above, that everything should be in an email.

 

However, you should also be speaking with / leaving a voicemail for the councillors / head of council.

 

I got through on the first attempt to the head of my council on his mobile, who was actually incredibly sympathetic, I asked him to read the email I had sent.

 

It's worth noting that I was begging the council's revenue department to take of the second AOE for a week, and explaining that I wouldn't be able to make the rent.

 

I was told that once it was on there was nothing they could do.

 

After speaking to the Head of council, it was somehow gone 25 minutes later. Do not under estimate the power these people have!

 

The councillors generally work for the good of society.

 

They know that making someone homeless, or starving is only going to cost much more in the long run either to the local authority or to the NHS and they also want your vote of course!

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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If you speak to anyone, record the call.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Have you tried a DRO = Debt relief order. Im sure you would qualify. Council tax debt can be included in this. This would certainly help your plight.

https://www.citizensadvice.org.uk/debt-and-money/debt-solutions/debt-relief-orders/debt-relief-orders-explained/debt-relief-orders-what-you-need-to-know/

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