I received a bill from our LG for £694 and so many pennies relating to 2008.. However, I set up a payment plan back over 3 years ago and paid it off with confirmation from LG and even had returned cheques due to 'overpayment' on my part.. so to all intense and purpose 12 months ago i was now free and clear of this noose around my neck.. this week i received a demand in red for the same bill and the council are denying any knowledge of payment/receipt from from myself let alone that is was cleared.. any advise.. i have already asked for all information pertaining to said bill and have been told that i would i still have to pay while disputing this issue?

I have several issues with this council thank goodness for receipts..

Is it council tax or something else..

Council tax demand x i am currently searching through old bank statements to prove i paid but they didn't send me a final letter just returned payment via cheque when i rang them to ask why they told me it was paid this was anyear ago now

If you have your old statements and bank receipts that should satisfy them. If you don't have all of your statements, then a Subject Access Request to the bank from where the cheques / payments were made should get them for you.

thank you citizen b i shall try that first thing

just an update for you.. I spoke to the council asking them to record the call as i would be doing the same spoke to the relevant department who confirm they have 'lost' 3 sets of personal data relating to me and my hubby and therefor cannot comment on the demand..but i should 'pay up and claim back later' .. oh my days..

Get a SAR off to the bank asap, as you know the LA does make mistakes. If you can prove this with your statements then this should go away. A SAR takes about 40 days to complete so the sooner you get it off the better, link here >> http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**

With a SAR you will need to enclose a blank £10-00 postal order and get free proof of postage. Get this off now...

just an update for you.. I spoke to the council asking them to record the call as i would be doing the same spoke to the relevant department who confirm they have 'lost' 3 sets of personal data relating to me and my hubby and therefor cannot comment on the demand..but i should 'pay up and claim back later' .. oh my days..

Might be worth making a complaint to the Information Commissioner if the Council has admitted "losing your data". They are supposed to have proper systems in place to protect personal data !

just an update for you.. I spoke to the council asking them to record the call as i would be doing the same spoke to the relevant department who confirm they have 'lost' 3 sets of personal data relating to me and my hubby and therefor cannot comment on the demand..but i should 'pay up and claim back later' .. oh my days..

They are asking you to pay for something they can't confirm and are asking to pay anyway, then claim and when you try to do so, they can't comment as any data you refer to, they still won't be able to find. You couldn't make it up.