This was covered on Watchdog or other such programme. I thought there was a repair available.

Was it? Do you have reference to said programme? Manufacturers/Retailers are very sneaky and will deniy any problem exists.. Until you force their hand..

They can be repaired as the video shows, but I have no idea how much it costs...

Still have not had a call or reply to my email as to when my TV will be looked at/collected?

Having a look around some places are still selling my set at £1500, nothing on the 2nd hand market? I wonder where they all are?

In a skip probably,

Think of the refund amount as a proportion of the cost of the item over time. We've already established that 6 years is a fair lifespan so take the £1350, divide it by six and times it by two to get the amount you ought to expect. In effect you've already had two thirds of the expected enjoyment of the set and I don't think it's unreasonable to expect to have paid in some way for that. (and no, I don't work for Curry's either)

In a skip probably,

 

Think of the refund amount as a proportion of the cost of the item over time. We've already established that 6 years is a fair lifespan so take the £1350, divide it by six and times it by two to get the amount you ought to expect. In effect you've already had two thirds of the expected enjoyment of the set and I don't think it's unreasonable to expect to have paid in some way for that. (and no, I don't work for Curry's either)

Although valid, that is not the point as when one pays £1000 for an item one expects it to be trouble free for several years otherwsie one might as well buy a budget TV every couple of years and dump it when it goes faulty.

I did a search on watchdog and they did do lots of stories about mobile phones but I couldn't find anything about their TVs

I did a search on watchdog and they did do lots of stories about mobile phones but I couldn't find anything about their TVs

It was on that type of programme. People were having problems with the manufacturers taking any responsibility for the problem the OP describes. So they were doing a DIY repair themselves.

I just can't remember what programme it was on, but it was on a few years ago.

In a skip probably,

 

Think of the refund amount as a proportion of the cost of the item over time. We've already established that 6 years is a fair lifespan so take the £1350, divide it by six and times it by two to get the amount you ought to expect. In effect you've already had two thirds of the expected enjoyment of the set and I don't think it's unreasonable to expect to have paid in some way for that. (and no, I don't work for Curry's either)

So I should be able to enjoy my remaining 2 years without a problem and to the same quality as the 1st 4... They will either have to fix it, or show me where I can buy the same set for the £400 they may offer me...

£1250 + for set = say budget set (£120.00) yearly would equal 12 years of sets for the same price = depreciation over 12 months to the tune of £105.00 per year approx b= bad investment! I know I got one, but the cheaper Samsung comparable set same model/size/make now a lot cheaper BUT minus certain programs which I have on mine also Freeview now no choice freeview/freesat?

Well I have finally had a reply to my email and I quote.

"As a company, we do understand our obligation to provide a remedy for products that develop a fault following the expiry of the guarantee. In certain situations, I do appreciate that the manufacturing defects may not manifest themselves until after the initial warranty period has expired.

In view of this and in order that we may consider your request, we would like to inspect your product to diagnose the cause of the fault. With this in mind, we will require a payment of £95.00 for us to pick up the product and assess the unit at our repair centre. Should our workshop discover a manufacturing fault with the product, your assessment charge will be refunded and your product repaired at no cost."

Now my concern is I pay the £95 they take the TV away, and then fob me off with this is not a manufacturing fault, or even worse that I have in some way caused this fault. Bearing in mind my TV set is in A1 condition.

I have just rang them and basically I will need my own independant report as to what is wrong with the tv and how much it will cost to repair.. otherwise if I just send it in with my £95 they can just reject it as no proof it is a manufacturer fault?...good job I asked first..

So I will first have to cough up £95 for there diagnostics, and what ever an independant report will cost me, then send it back to them armed with all relevant info...now my concearn again is I cough up this money only for them to say its not economically viable for them to repair and I end up with the maybe £400 as a good will gesture? Not the outcome im looking for.

The TV needs a new panel, or the technical ability/equipment to repair it, now I very much doubt that KNOWHOW have the knowhow (pardon the pun) to repair this, even in their state of the art repair center, Im pretty sure they just swap out parts and do software installs, Id be very suprised if they repair down to component level. So they either swap out the panel for a new/refurbished one, or more than likley as most on here have said they may offer me the good will gesture.

Has anyone been down this route before, I dont want to be waisting my time going through the motions if at the end of it, my TV is not repaired.

As much as I would like to say yes to that offer, I cannot. You will have no idea whether the assessor will be independant. You would be better paying for your own report from someone who is truly independent. Put the offer to them and see what they come back with. If they accept your offer and it is a manufacturing fault, they will refund you the report costs.

Let us be clear, you will not get another TV from Currys. If you are successful they will pay a contribution to put towards another TV. If you don't accept what they offer, your only other option is court action and let a judge decide which is a 50/50 chance.

Hehe, no they do not work for Currys. Talk about paranoid? Confusion I sense in this young Jedi!

If it's down to a manufacturing fault, you will get offered something, I'm not sure if you'd be looking at as much as £450 though. You only get offered depreciated credit though if the parts aren't available, or so they told me. You can either get your own report done to conclude the cause of the fault or they will do it for you. I had mine done, they charged me £95 to cover transport and labour costs, but this was refunded when they found the fault was down to a manufacturing fault. Got the TV back repaired and it cost me nothing. Mine also had capacitor? repair done, so I assume this means component level repair?

Did you have a screen fault? Capacitor sounds like psu fault to me.

Yeah power no picture.