who?

dx

Only the OC can default an account. If the DCA is saying they can, report them

who?

 

dx

Quote is from email received from Motormile Finance

Ahh. MM doing something theyve already been told not to do by the regulator. They never change.

a DCA cannot default a debt

if this is by email

block them and bounce the emails.

you've not moved since taking this out have you?

No. Same address.

Bounce their emails

Await letters!!

First letter received from MMF today. Letter asked for payment and included a financial assessment form and payment mandate form.

IR letter has been sent and received by QQ last week. Do I have to them them another full 8 weeks?

as long as its not a letter of claim under PAP

safe to ignore

FYI

Motormile Finance UK Limited (MMF)

Please Note: As of March 8th we will be changing our name to Lantern

8 weeks are now up. QQ haven't even acknowledged receipt, never mind reply with any options.

Time to ask the FOS to step in? Any tips on presenting to them?

As I await feedback from FOS, this is the latest from MM/Lantern;

Our efforts to contact you are becoming exhausted as we have made several attempts to offer you a repayment solution and even a discount. In light of this we are preparing your account for one of the following possible actions:

Legal Assessment – your account may be sent to our Legal partners who will assess your account to determine if legal action is suitable. If they consider this to be the most appropriate action we will inform you of the next steps. You should be aware that there may be additional costs in the event that legal action is taken.

Assignment of your account to our field agents, Resolvecall who will visit you at home to arrive at a solution.

Assignment of your account to one of our external debt recovery partners, BPO Collections Ltd or Tenron Credit Management Ltd.

ignore the powerless muppets and their equally powerless friends

In light of this we are preparing your account for one of the following possible actions:

 

Legal Assessment – your account may be sent to our Legal partners who will assess your account to determine if legal action is suitable. If they consider this to be the most appropriate action we will inform you of the next steps. You should be aware that there may be additional costs in the event that legal action is taken.

 

Assignment of your account to our field agents, Resolvecall who will visit you at home to arrive at a solution. No they won't, you've not invited them to visit so they can jog on.

 

Assignment of your account to one of our external debt recovery partners, BPO Collections Ltd or Tenron Credit Management Ltd.

CArry on, assign it to any muppet outfit you wish, it won't alter me ignoring you.

Letter from FOS stating that they've contacted QQ on my behalf.

Email from QQ asking for the following;

To help us reach a fair complaint outcome in a timely manner (and where appropriate provide an offer of redress), please provide us with the following information as soon as possible:

• Bank statements (at the point/s you took out your loan/s with us)

• Payslips (at the point/s you took out your loan/s with us)

• Any additional information relating to your financial circumstances (at the point you took out your loan/s with us)

Urm....

Suggestions on how to proceed without sending that info?

Thing is if its with the FOS then the FOS should be making the decision not QQ - So you should be sending that info to the FOS and not QQ as its gone past them.

Query it with your case handler.

if you have to send them pers i'd redact them to hell

you do not want QQ or anyone knowing where /what you spend your money on other than debt repayment.

I told FOS that I contacted QQ for a final response and never received one. It looks like they have acted as a mediator to try and get that final response before acting.

I will contact FOS with regards to the sesnstive details ive been asked for.

Should I just ignore QQ? Ironic that they now ask for the sort of affordability checks that maybe should have done before handing out the money.

Yep and point that observation out to the fos

Offer received for approx. 70% of remaining balance after QQ admit to irresponsible lending in three of the loans. I don't have my account details at hand, So can only assume it was the last three. If that's the case, will my pre-offer balance be the total outstanding loan amount minus interest?

Then there's this chestnut;

"Please note that we are currently in communication with the 3rd party collections agency in possession of your loan(s)".

It's all very vague.

Well still complain again to the fos thats its not enough anyway once they finished

Then ignore mmf