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Consumer Credit (Credit Reference Agency) Regulations 2000.


Andyorch
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Inaccurate credit files

 

If you believe your file contains inaccurate or out-of-date information, you can ask for it to be amended, under the Consumer Credit (Credit Reference Agency) Regulations 2000.

 

Write to the agency giving your full name and address. It may also help to give your credit reference file number.

Clearly explain what information you think is wrong and why. Provide any proof you have to show why the information is wrong.

 

Keep a copy of any letters you send. By law the agency must tell you within 28 days of your letter if it has:

 

• removed the entry from your file

• amended the entry; or

• taken no action

 

If the entry is amended, the agency will send you a copy of the amended entry.

 

The agency will also send the details to any lender that has searched your credit reference file in the last six months.

 

http://www.legislation.gov.uk/uksi/2000/291/made

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