In October I sent a SAR to RBS. I listed five account numbers; three bank accounts, one NatWest credit card and one Tesco credit card.

To date I have received information relating to the three bank accounts but nothing whatsoever relating to either of the credit card accounts

Should I have sent separate (additional) SARs to NatWest credit cards and Tesco credit cards?

Yes, Tesco Credit card have their own Data Controller..

Tesco Personal Finance plc

Customer Contact Centre

PO Box 5747

Southend on Sea

SS1 9AJ

 

Att : Data Controller

NatWest

The Royal Bank of Scotland

Regulatory Risk Data Protection Team

Gogarburn

2nd Floor

Business House B

PO Box 1000

Edinburgh

EH12 1HQ

Thanks for that CitizenB. So I got it half right then?

Not to worry though, the Tesco stuff isn't worth an extra tenner so I'll let them off for now.

I wonder why NatWest Credit Cards are not sending me anything some 4 months after making the SAR whilst NatWest themselves are.

Looks like a follow-up letter will be in order.

NatWest should have sent you everything current account, credit cards, loans, etc.

Did you put all the Account numbers on the SAR ?

It shouldnt be necessary, as your name and address should be sufficient, but sometimes they need a little jogging.

Are the credit cards still open or are they closed accounts, if closed, when ?

NatWest should have sent you everything current account, credit cards, loans, etc.

 

Did you put all the Account numbers on the SAR ? Yes, 1 loan account, 2 overdraft (ex-current) accounts and the credit card account. (and, by mistake, the Tesco one).

 

It shouldnt be necessary, as your name and address should be sufficient, but sometimes they need a little jogging.

 

Are the credit cards still open or are they closed accounts, if closed, when ? Yes, still open, defaulted and with the NatWest 'hardship' team.

Complaint letter done yesterday and to be posted today.

Of course, they went through their usual rigmarole of sending a letter listing asking if it was a PPI enquiry first, then a letters saying no PPI on mortgage, etc. Obviously, most SARs are to do with PPI so they seem to cover this first, before starting on the proper SAR stuff.

This will be my third chase-up letter.

@Let them knock

how did u do? I had a letter from Tesco asking me if i wanted to claim for mis-sold PPI - silly question relli! They r doing the rounds by the looks of it!

It is actually none of their business why you require the data. It is your legal right, on payment of the statutory fee of £10.00, to have them provide data in respect of your business dealings with them.