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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SAR - did I get it wrong? tesco/RBS


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In October I sent a SAR to RBS. I listed five account numbers; three bank accounts, one NatWest credit card and one Tesco credit card.

 

To date I have received information relating to the three bank accounts but nothing whatsoever relating to either of the credit card accounts

 

Should I have sent separate (additional) SARs to NatWest credit cards and Tesco credit cards?

 

 

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Yes, Tesco Credit card have their own Data Controller..

 

Tesco Personal Finance plc

Customer Contact Centre

PO Box 5747

Southend on Sea

SS1 9AJ

 

Att : Data Controller

 

 

NatWest

 

 

 

The Royal Bank of Scotland

Regulatory Risk Data Protection Team

Gogarburn

2nd Floor

Business House B

PO Box 1000

Edinburgh

EH12 1HQ

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks for that CitizenB. So I got it half right then? :roll:

 

Not to worry though, the Tesco stuff isn't worth an extra tenner so I'll let them off for now.

I wonder why NatWest Credit Cards are not sending me anything some 4 months after making the SAR whilst NatWest themselves are.

 

Looks like a follow-up letter will be in order.

 

 

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NatWest should have sent you everything current account, credit cards, loans, etc.

 

Did you put all the Account numbers on the SAR ?

 

It shouldnt be necessary, as your name and address should be sufficient, but sometimes they need a little jogging.

 

Are the credit cards still open or are they closed accounts, if closed, when ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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NatWest should have sent you everything current account, credit cards, loans, etc.

 

Did you put all the Account numbers on the SAR ? Yes, 1 loan account, 2 overdraft (ex-current) accounts and the credit card account. (and, by mistake, the Tesco one).

 

It shouldnt be necessary, as your name and address should be sufficient, but sometimes they need a little jogging.

 

Are the credit cards still open or are they closed accounts, if closed, when ? Yes, still open, defaulted and with the NatWest 'hardship' team.

Complaint letter done yesterday and to be posted today.

 

Of course, they went through their usual rigmarole of sending a letter listing asking if it was a PPI enquiry first, then a letters saying no PPI on mortgage, etc. Obviously, most SARs are to do with PPI so they seem to cover this first, before starting on the proper SAR stuff.

 

This will be my third chase-up letter.

 

 

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  • 9 months later...

It is actually none of their business why you require the data. It is your legal right, on payment of the statutory fee of £10.00, to have them provide data in respect of your business dealings with them.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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