One for the news books, Im affected by this, you should reclaim ASAP!

HERE

More than 92,000 customers of payday loan firm, Cash Genie, are due a share of £10m in redress after the firm was found guilty of making a number of "serious failings", including charging unfair fees and rolling customers' loans over without consent.

It would appear they are also withdrawing from the UK market, although claims should still be supported by the FOS.

Face it, Cash Genie and others are thoroughly dishonest.

Steer clear

Im not apparently due a redress from them, because the FCA have told Motormile Finance that they have to pay out too!

Oh this is comedy gold!!!

Im emailing both Managing Directors, I cant wait...

I've sent an email enquiry now to see if I'm due a redress. Should be because I think I paid them through Carter Forbes

EDIT

This is what they sent me

Your account is being reviewed and you will be sent a letter or an email within 4 weeks advising you of the redress due to you. You do not need to do anything else at this point, however it would be helpful if you could ensure that we have your up to date contact details.

Please can you send us your latest:

· Postal address

· Email Address

· Contact telephone numbers

More information is also available on the website; https://www.cashgenieloans.co.uk/redress-programme.php

Kind regards,

Customer Support

Well thats scripted... I suspect its an auto response but.... Ive emailed their Complaints Team and The MD Emma Steeley... Already had a response to it with a reference...

Lets see, I used logical answers to their compensation analogy...

Things like the £51 DD Returned charge, Thats unjustifiable as per their reasoning. Things like the continuing rollover and it reaching £1332. Lets see how this goes.

2 x Directors;

[email protected]

[email protected]

I had an interesting email direct from Emma Steely this morning asking me why I think I should deserve compensation... As I havent been identified that I was affected by there policies.

I have a quick question and this one involves MMF...History is MMF picked up 5 accounts for me, They were all written off as a goodwill gesture as they lost my letter stating 4 of them were fraudulent.

Emma asked me why I would be claiming compensation if the debt was written off by MMF and the points I stated were that they;

- Transferred the account to Carter Forbes

- Charged me £51 for a returned DD when they didnt take one.

- Didnt send me a statement every 12 months minimum.

I dont use this term ever but, Am I going to the well once too often? Or do I have a valid point ?,

I didnt pay anything to MMF until the situation was resolved... Which the account was written off...

Did you receive the charge for the returned DD (even though it wasn't taken)

I think Sainsbury's and one or two other banks are sending out £50.00 comp cheques for not having sent statements as per the regulations

Not sure I understand the Carter Forbes bit.. however if you were harassed, then I guess you are entitled to something !

The response I got was;

Our parent company announced on 6th October 2014 that the they were pulling out of the UK online market, which is Cash Genie, but that it was committed to the Voluntary Requirement that I had signed when I joined the business in July 2014. As such, we have the parental support required to carry out the redress programme as agreed with the FCA.

 

When we liquidate the business, your FOS rights will still stand.

 

I understand your point that annual statements were not issued and redress is being paid for all of these cases in the form of a cash refund or write down. However, your account never received any payments, no matter what fees were applied, so I am unable to refund anything to you.

 

I apologise for any distress or inconvenience that may have been caused to you, but reiterate that I am unable to refund cash that has never been received. It would be unfair of me to do so when there are many customers who did suffer detriment that we are working very hard to redress fairly.

ah righto, well if no monies were ever put into the account - have they closed it with you now owing nothing ?

MMF did...I went after Cash Genie to get the fees back

I think ive been greedy? ... My view is this...

Account sold to MMF - No Payments made

MMF Write off account in 2014 as GWG after other 4 accounts they held was fraudulent.

No payments made to MMF. When sold Balance on Cash Genies Books should be zero.

Charges owed caused by Cash Genie, and FCA said they should be refunded... But Cash Genie say that as no payments received, there isnt anything to refund.

Have i been an idiot?

Well if the account has been written off, no monies ever paid into the account - then on this occasion I think I would agree with Cash Genie.. however much it hurts to do so.

I guess you could ask for some compensation for the hassle as the debt was never yours in the first place, was it ?

That Im not 100% sure as cash genie havent ever sent me anything to say its not.

Oh well Ill close it :/ However, Could you please put something like an announcement at the top of the forum to say if you have had a loan with Cash Genie that they need to reclaim quickly as very shortly, they will be liquidating the business..

People need to know CitB...

Although they will be contacting the affected, some people havent been included and they are still paying out on a case by case basis...

Has the FCA provided any information regarding the liquidation of the company, fk ?

No but my above quote is from Emma Steeley the MD of Ariste...

Shes been the one dealing with my complaint....

I've emailed Emma so hopefully should get some redress from Cash Genie.

I will amend the title of your thread and send it round twitter again fkofilee

I've emailed Emma so hopefully should get some redress from Cash Genie.

Good One

I will amend the title of your thread and send it round twitter again fkofilee

Thank you CitB

Roll Up., Roll Up

Claim your Cash Genie Redress Soon! The Genie will disappear with a puff of smoke....

I see the cashgenie website already seems to have disappeared - given what we have seen with Minicredit not honouring FOS complaints after they went out of business, I'd agree with fkofilee that people should get in quickly

I emailed Cash Genie (Emma Stanley) and got a swift reply stating I was not entitled to redress as my loan was outside the period they were automatically redressing (pretty much expected) so I swiftly complained and they are looking at my complaint. I will follow this up as I don't agree with the FOS decision to take loans from x date to x date when clearly this was their normal modus operandii for a long time.

I agree SG - I think this has all the hallmarks of the way in which PPI claims were automatically rejected. So think it might be a good idea to persist and escalate the to ombudsman if you believe you have a claim and it is being rejected out of hand.

I spoke to Emma and she says it is because they "Voluntarily Agreed" to refund charges and write off debts due to their behaviour and treatment unfair to customers. They said as I had paid nothing towards the loan, I was not due any refunds etc

But as the balance had been wiped out as a GWG by MMF, The charges still stood in my opinion... Anyway... Get reclaiming!

FYI their website is still down... I suspect more is going on then we are being led to believe...

I suspect they will be liquidating the company very quickly!

Final response email refusing to repay any rollover fees. they state it is because the original loan was outside the period the FCA have said they should repay.

Formal complaint to FCA/FOS going ahead now.

SG1 - Good! But i dont think the FOS will get round to it in time. They are winding up the company pretty soon.