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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Up, up and away! Against the RBoS


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Hi all,

 

Well, I'm over the first hurdle- I've just got the gargantuan pile of statements back from the RBoS (within a week!) following the Standard letter from the archives.

 

A couple of queries so far:

 

1) I got a letter a couple of days before the statements acknowledging receipt etc but they must be well aware of the work being done here as they put in a couple of paragraphs about 'charges being part of our agreement with you' to try and stop me before I've begun! Not a chance.

 

2) although I've got the statements themselves there isn't a copy of any notes that were put on the system in relation to these. Has everyone else had these notes supplied? I have had several 'run-ins' with the bank over the years and I think there may be some notes on there that are subjective rather than objective and, therefore, will probably help my case.

 

3) I know that there's a section in the FAQ about what you can and can't claim back, so that's where I'm heading next. The only thing I'm really un-sure of is the charges I get against my overdraft each month- there are 2 things I'm charged for- 'Interest' and 'Charges'- as these both vary month to month I presume the Interest is un-claimable but the charges are dependant on how often I've exceeded the overdraft limit etc and therefore claimable- is this correct?

 

That's about it for now- it's down to a prolonged game of 'spot the charge' whilst going through my trees-worth of statements.

 

I'll keep you informed on how I get along

Thanks

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Hello Wardle.

 

I am asking for all charges, plus any interest, as my overdraft should be interest free, so interest is only charged when I am unauthorised borrowing, which is predominantly because of borrowing. we sent the SAR last Thursday, so I am hoping that it will be there when I get home. although there's no one there to accept it, and I don't think it will go through the letter box!!

Good luck

 

iPeach

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Regarding the notes, this might be of help. Something that I said to Credit Management at the RBoS was taken to mean that I wanted access to everything that they had stored about me. As a result I have ended up with loads of notes about phone conversations and the like. This may have been helped by them apparently losing the SAR letter, so not being sure exactly what I wanted. But it seems, if you ask for it, you can get it.

Prelim letter sent to RBoS 8/8/06 letter passed to another department...and Tommy fob off arrived

LBA sent 29/8/06 £2646.64 claimed - no reply

Claim entered 26/09/06 £2716 + interest. Not acknowledged so Judgment requested 17/10/06

Judgment in default 28/10/06:lol:

Cheque finally arrived 24/11/06, ring Group Litigation on a daily basis - you know it makes sense...:D

GE Money prelims sent for ERCs and charges on 2 accounts 18/10/06

LBAs on 2 accounts sent 5/11/2006

 

2nd claim against RBoS in 10/11/06, with threat of compounded contractual interest, c'mon now, concentrate...

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Right- I've been through the statemtnts (although they've missed off the last years worth of one acc- which is where I've received the most charges!) so I'll have to chase them for that- they've also sent nearly 200 pages of statement twice. Not sure what happened there either.

 

So far, however, it's looking like it'll be in excess of £4G- which will be nice. I'm currently going between joy at the amount I'm going to get back and anger that I've given them so much over the last 6 years.

 

Anyway- I'm still not 100% sure that everything I'm claiming for is legit. I'm a 'Royalties Premiere' customer- does this mean I can't claim back my monthly charges? The one thing that makes me think I can is that they do seem to vary month to month (from £5 up to £40). Does anyone have any experience of claiming these back? Is there a £5 minimum that covers the cost of the Royalites Premiere?

 

Also, I've come across some really large charges- regularly £60 for 'Referral Charges' does anyone know what these relate to?

 

Looking forward to sending this off- I feel no guilt with doing this whatsoever as they have been terrible to deal with over- it's been purre laziness that I haven't changed bank sooner!

 

Thanks

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Hi Wardle,

 

I don't think you can claim back the royalties charges, as they are considered payment for additional benefits, such as free travel insurance or the ilk, sort of like a membership fee!

 

I am currently trying to get to the bottom of the referral fees, as they appear several times in my statements, but with no reference to why they are there. I think they are an additional maintenance charge for a "bad month" although they don't seem to fit any particular pattern! If I can find out any more I'll pm you!

 

Good luck

iPeach

 

xx

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Thanks iPeach,

 

I've been looking at these carefully over the weekend and they've been quite clever- they've only applied the one charge each month but they've included the fee for being a 'Royalties' customer and any 'bad behaviour' charges in the one- so I'm having to go through and subtract the 'Fee' from each charge for each month. Bit of a pain but ait's better than just saying that it's not claimable.

 

As for the Referral Charges- there is no way that that can be a justifiable cost- so they're definitely getting claimed!

 

Anyone got any experience of climing part of a charge back from a bank???

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Just spoken to Joyce Tudor (whose name was on the original acknowledgment letter for the request for statements) and she has said that 'Referral Charges' could be for not paying DD's, going overdrawn etc- in other words it's RBoS's terminology for extra bank charges and are therefore claimable.

 

I also asked about the notes to accompany the charges (as they were missing) and she said I'd need to conact a manager in Cust Relations- would I like a name and address? Of course I would- guess who's it was: good ol' Tommy MaClean!

 

I'll let you know what happens next...

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so just so we are all clear,

 

Occasionally, and whenever they feel like it, RBoS has been levying additional charges to accounts the month following unpaid items.

 

These are in addition to the fine levied at the time and are a second charge on a single item.

 

????!!!:eek::confused: :o

 

Niiiiiiiiiice.

 

and they wonder why we are annoyed!!

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Hi there,

just to let you know a refferal fee is charged when the bank pays something for you when you have insuffuicient items in your account. When you go overdrawn by £25 or more this is when rbs will charge you £30 for each direct debit payed when you are overdrawn along with a lovely maintenance charge of £28. I know because they do this on a regular basis to me!!!!!! Good luck

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That's terrible!

 

It's like robbing someone and then charging them 'Thief Tax'.

 

Like I said in an earlier post- I'm torn between chuffed with the amount I'm re-claiming and angry at the amount that I've paid them!

 

The amount I'm claiming is roughly the same as my overdraft with them. So if I didn't have that, I wouldn't have got the charges, so I wouldn't have got into debt, but then I wouldn't be able to claim it back...

 

Help, I've got myself in a paradox!:o

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Found this link about the varying charges from RBoS - basicaly- they do merge the Royalties Charge (un-claimable) with excess use charges (claimable).

 

This is kind of what I was building up to do- but T4FF has done it for me- thanks- and useful to anyone else considering the same:

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/42749-bit-help-you-rbos.html

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Just done as advised and gone through all my copy statements checking the top for the name of acc (eg'Royalties PRemiere; Royalties Gold') but for one of my statements it just says 'Royalties Account' for every statement. Does anyone recognise this as a specific acc and know what the agreed monthly charge (if any) applies.

 

thanks

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  • 4 weeks later...

Long time, no write.

 

It took ages for me to work out what the charges I should re-claim were. I ended up adding acouple of columns to the spreadsheet showing what the monthly charges for my various Royalties accounts were and subtracting this. The final figures is about £3700- I was going to not bother trying to split out the payments but I'm glad I did- it's added about £1000 to the overall claim!

 

I sent the letter on 1st Dec (makes it easier to track timescales!) and am just waiting for a response. Having read a few other posts, I'm not confident of a quick resolution (pity- Jan's going to be a long month).

 

I'm slightly nervous of contacting them now for normal, everyday stuff (I need a new card- Christams has given it a bit of a bashing) but I keep reminding myself that it's them that should be sheepish.

 

I'll let you know how I get on

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  • 3 weeks later...

I'm on the same kind of time track as you. Getting concerned now as I've had no acknowledgment at all to my LBA (sent on 6 Dec 06, stipulating a 14 day reply period.)

 

Does anyone have a fax number or valid email address for the RBS Customer Relations Unit in Edinburgh?

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What you have to bear in mind is the added media exposure over the last few months has no doubt had a drastic increase to the number of people making claims, the current timescales are probably less achievable now than they were six months ago.

 

On top of that, you are going through your process at an awkward time with Christmas around - people on holiday, bank holidays and critically the post being up in the air around this time. RBS are (from my experience and also from reading others) good at responding in general. If you have deadlines like the 28th December, it's obviously going to be difficult to achieve these when half of your 14 days falls within the christmas period and christmas post. I'm not surprised that many people are having problems at this time!

 

It's a difficult call really. I know these banks don't really justify giving them any leeway considering the way they treat us but if it were me I would allow them some time to catch up. You might have a different opinion to me, but I would much prefer them to settle without me having to make a court claim. With HBOS, I sent them a letter around 21 days after sending my LBA (already 6 days over deadline) informing them that in 7 days time I would be filing my court proceedings (therefore giving them a total of 28 days in total to respond to my LBA) and sure enough they settled. You can read up on it from the link in my sig.

 

At this point, I guess it's a judgement call, you can either send them a reminder and give them an extended deadline (but your one and only extension), if you are good on the phone ring them and chase your response or continue to the next stage and make a court claim.

 

Don't panic, you are still on track whatever you do.

  • Haha 1

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Thanks T4ff- however, I disagree about the court claim- I DO want to make one for several reasons:

 

1. the more cases against a bank, the more likely they are to make some changes to their charges- I don't want them to hide away in un-recorded settlements.

2. Once it goes to a claim it adds the 8% interest - which for me adds about £800. This is obviously a good thing for me financially, but also puts them under the same pressures that they put us under.

 

However, I do acknowedge that it's a busy time of the year and, despite the fact that they've happily charged me £60 referral charges in the week before Christmas for 3 of the last 6 years, I don't want to do anything that might jeopordise my case.

 

I'll call them this afternoon and see if I can get some timescales, but if I have no joy then I'll be opening proceedings.

 

As ever, I'll keep you informed

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2. Once it goes to a claim it adds the 8% interest - which for me adds about £800. This is obviously a good thing for me financially, but also puts them under the same pressures that they put us under.

 

Well yeah there is that :D

 

If you want to progress it, I wouldn't bother with the phonecall, add a few more days to your deadline to compensate for the bank holidays / post then go to the next step.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Just got a letter today acknowledging my first letter dated 29th Nov. They apologise for delay and ask for some time to look at the details.

 

I've already given them the 2 weeks to answer then sent my 2nd letter (LBA) and given them the 2 weeks plus I've given them an extra 8 days to allow for Christmas.

 

I think it's time to file my MCOL!

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Yep, me too. I got the same letter today from Sandy Watt, re my LBA dated 6 Dec 06. Am concerned that this is part of the RBS' senior management directive to 'hold' all these cases, pending their taking a global policy view about what to do!

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