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The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008


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This may be of some use to consumers when dealing with complaints made to their energy suppliers:

 

http://www.legislation.gov.uk/uksi/2008/1898/contents/made

 

 

Contents

 

PART 1

 

General

 

1. Citation, commencement and extent

2. Interpretation

 

PART II

 

Standards for handling consumer complaints

 

3. Regulated providers’ complaints handling procedure

4. Recording complaints upon receipt

5. Recording handling of complaints

6. Signposting consumers to the redress scheme if complaints cannot be resolved

7. Allocation and maintenance of adequate resources for complaints handling

8. Section 12 and 13 complaints

9. Referral of consumers from Consumer Direct

 

PART III

 

Supply of information to consumers

 

10. Information to be provided to consumers

11. Publication of information on complaints

Edited by stu007
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