Hi,

1st time post on here after reading from afar,

i had a debt sold from Egg to Lowell which i have been paying back at reduced payment every month,

i never knew balance after reading on here sent a cca request.

They sent two letters stating they have requested the request from their client and are awaiting a response.

They have sent a further letter now stating:

Dear.......

Your credit agreement

We refer to your recent request for a copy of the original credit agreement for this account.

After liaising with Egg in an effort to obtain this document we have been advised that it is no longer available

due to the length of time since the account was opened with you.

We are closing your account

At this time we have closed our file and will not make any further contact with you concerning payment

against this account unless the copy of the agreement is received at some point in the future from Egg.

This was from an account taken out in 2004,

i need to know is what happens now,

i have a DD set up with them for £50 per month,

do i now cancel this?

The default is no longer on my credit profile as dropped off after the 6yr timescale,

can they default me again for the same loan?

My profile is clean now and i want to apply for a mortgage,

i dont want to trash my credit profile by stopping the DD,

not really sure what to do,

any advice would be welcome!!

Hi welcome..

As they cannot find the original agreement, you can STOP any payments you have set up, and YES cancel that despicable DD.

Never EVER pay a debt collector via DD.

No they cannot default you again, if they do then you can issue a claim for damages.

And if they mark your file and you fsail to get a Morgage as a result of it, the claim for damages only goes up...

What credit file agencey are you using? Equifax and Experian are the most accurate and up to date..

Thanks Bazooka Boo,

I have checked all three and its not on any of them,

Egg did duplicate the default in 2012 but i complained to experian who got them to remove the duplicate default.

if i now cancel the DD now what happens next,

will they try for a ccj on the account?

The reason i queried is due to them overstating the balance,

i thought the balance was 3000 and have paid more than that over the ladt 5 years,

they then sent me a balance of ovet 5k outstanding

i asked for statements and cca and this us their response,

do i now just file the letter away and stop paying until they can prove the amount they allege i owe them?

Sorry new to all this but feel they have held all the aces until now

Yes your very first task is to cancel that dreaded DD... you can do it now via online banking if you use it?

If they have your bank card details or credit card details, even if you have made a payment to them using them just once, then you MUST inform the bank to cancel your card/s and issue you with a new one, as you believe it/they have become compromised.

This will stop the DCA from emptying your account using the card details.

If you are happy that these defaults have auto dropped off your file because they have outlived their six year shelf life, then you really have nothing to worry about, they cannot mark your files with a default without being financially punished in your favour and then ordered to remove it.

Have they been sending you a ''statement of account'' every six months?

If the answer is NO, then they have been happily mugging you off and using you as a cash cow, and whatever money you have been paying has been going straight into their 'profit pocket'!

Keep a copy of that letter YES.

You cancel the DD, they will throw their toys out the pram and threaten you with all and sundry, but in reality, they cannot do a single thing without the original paperwork, they are just hoping you don't get wise to their little con trick.

YOU hold ALL of the aces, you ALWAYS have done, they just didn't expect you to find out.

oh dear how long have they been fleecing you?

how did they spoof you into doing it

phone or you fell for the silly threat-o-grams??

dx

god 5yrs

that money went straight to their profit pocket

to fund the harassment of 1000's of others

on debts they p'haps don't ever owe.

anyway well done...

one more cash cow removed from their milking palour thanks to CAG

all be it 5yrs too late

If paying via Direct Debit get that 5 Years of payments back.

Claim through your bank that an error has occurred and you require all payments to that company back.

The bank will then claim all the DD payments back for you, No need to go into loads of details,

Plain and simple, an error occurred and should not have been taken.

George

BG, I'd forgotten that one good idea

the DD guarantee might well work here

dx

Thanks Bazooka you have been a great help

George.

.how would i go about claiming the DD back?

Would i just need to write to my bank outlining the issue,

and how i believe not to have owed the money i have been paying?

Dx100uk..

.i find your attitude and contempt for my post astounding!!

I came on here looking for guidance as thousands of others do who are in a similar position?

For someone who purports them self to be a crusader on consumer rights and their debt issues

you have really let yourself down here.

..is it not cold in your ivory tower this evening??!!

As my dear old mom used to say,

if you cant say anything nice, best not to say anything at all

think you might be reading my posts wrong...

anyway..

this is all about DD

go get your moneyback

http://www.bacs.co.uk/bacs/businesses/directdebit/collecting/pages/customersrights.aspx

Let us know how you get on with the reclaim too, the banks can be tiresome when it comes to this, often

spouting a lot of nonsense in the hope you don't know your rights...

Well done too.

Hi,

Wonder if someone could give me some advice. I had an egg account which i defaulted on in 2006,

debt bought by lowell whom i was paying monthly until CAG showed me the error of my ways.

I sent a letter to Lowell asking for copies of original agreements and balance statements which they could not provide.

Lowell sent me a letter in July 2014 stating they would close my account and not bother me in future unless they provided an original copy of my signed agreement.

Upon checking my credit profile today Lowell have added an account on there with a date of 2005,

this was the original defaulted account from Egg that dropped of my profile in 2012 after 6 years was completed.

My question now is what do i do next,

this is the second time they have done this since the default expired,

surely i cant keep being penalised on my credit report by them indefinitely just because they cant provide the information i requested.

Any advice would be welcome, Lowell seem to think they are a law unto themselves here

Thanks

for history I've merged your old and new threads

all you need to do

is provide proof of the original EGG default from your CRA file or wherever

then send that to lowells

give them 14 days to remove the account lock stock and barrel

else you'll be reporting them to the ICO/FOS/FCA et all.

dx

They really are desperate aren't they?

I'd be making a formal complaint about them to the above regardless....

Thanks for this,

i emailed them today and they have said since the account had been receiving payments in the last 12 months

it is now classed as a live account in dispute until they find the original agreement and therefore they wont be removing it.

I have contacted experian today as i have protect my id who confirmed to me they are not processing accurate and true data

and therefore i should contact the ICO to make a formal complaint,

can you please tell me how i would go about this, is there anything specific i need to be putting in it

Thanks in advance

ICO website or ring them

complaining about exactly what you ave outlined here

and what Experian have said too

dx