Hi,

I would appreciate any advice on how I should proceed with this.

My husband took out a Monument credit card in 2002 (may have been Providian card at time taken out, I believe it changed to Monument around this time??).

He has always maintained regular payments on this.

In 2007 Monument was taken over I think by Compucredit;

the card was cancelled and debt of around £1900 transferred to Compucredit.

Since then he has maintatined regular payments of circa £45 per month

but with their interest charges only around £500 has been paid off over all these years:

the current debt is £1405.

He has now received a notice of assignment telling us that Arrow Global/Capquest debt recovery has taken over the account as of 22/12/2014.

This notice is what has brought this to my notice as I was unaware of this debt.

My husband is disabled and has had Parkinsons disease since 1994 and depends on DLA and income support.

He had not realised how much he had paid for such a long period.

Capquest say they will contact him soon.

How should we proceed with Capquest?

Can he have the interest stopped in the first instance as this would make a substantial difference?

Is there any way he could have this written off as he obviously paid back substantially more than the original debt.

Thanks in advance.

He is classified as vulnerable and this could be used in your favour... How old is he if you don't mind me asking?

Also check for PPI, this card is bound to have it...

We will help you as best as we can.

Hi and welcome to CAG

Others will be able to offer much better advice than me but I think there are some things you can do.

Firstly, as your husband is now disabled, you would need his authority to act on his behalf before getting any info from CQ/AG

I am at a loss as to why CQ have not contacted you before now but it should come...eventually.

As the debt has been transferred to a DCA, all charges and interest should stop.

In our library (top left) are some letters to assist in negotiating with the new creditor.

Do you know if any charges were added to the account in its lifetime? If so they can be reclaimed, with interest.

The DCA may want an income and expenditure form. Include the DLA but then remove it as DLA is not for any other purpose than for the beneficiary.

I would also suggest he stops the DD to Compucredit as they are not the creditor anymore.

Send Compucredit a SAR to get all the account info to ensure there is nothing untoward in the accounts

He is 58. Thanks

When he signed for the agreement, and it changed to Compucredit, did he resign new contracts?

sorry but he's been cash cowed badly here

send capquest a CCA request

and pers I'd stop all payments.

they'll never get a CCA for a monument card that old

they were all shredded years ago.

dx

When he signed for the agreement, and it changed to Compucredit, did he resign new contracts?

Thanks for your help.

No, he did not sign any new contract or verbally agree to any repayment plan.

All he received was a letter from Monument advising that they were now part of Barclays

and that the card was cancelled and that repayment was still due.

Since then he has been receiving what appears to be regular credit card bills (attached) from Monument.

The first we heard of CompuCredit having been managing the account was in the letter from Capquest (attached).

Hi again,

what also really angers me about this is that these companies seem to do what they like:

he has struggled to pay and yet has never been late or missed a payment but ultimately is now being passed to a dca!

you'll need to PDF those please

follow the upload

get that CCa request off today to crapest

blank £1PO don't sign anything

dx

And don't worry about any powerless DCA, they're as much use as indicators on a submarine!