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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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the banks defence is scaring me


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hi all,

today (8/11) i recieved a court allocation questionaire, it says i have to pay 100 quid to submit it, so i phoned the court and they said i can get a waver because i get tax credits which is good news. i have until 24 november to send it back but i'm a little worried about the defence the bank has sent. They reckon i haven't properly particularised my particulars of claim and say i show no reasonable grounds for submitting the claim. has anyone else had this same kind of thing? i have posted the defence earlier if you have a look and i have posted my particulars. please could someone have a look and tell me if anything needs to be done.

 

also at the end of the questionaire there is a space for any information i think will help the judge to manage the claim, anyone ideas of some good things to put in there???

 

help apreciated

__________________

~~~~~~~~~~~~~~~~~~

Royal Bank of Scotland

~~~~~~~~~~~~~~~~~~

Total 2319.95

*Prelim letter sent 5th august

*LBA letter sent 21st august

*Go away letter recieved 22nd august (bit late!!)

*Claim filed with county court on 15th september

*Court acknowledgement on 2nd october

*Defendant acknowledgement with intent to file defence on 3rd october

*Defence letter recieved 28/10/06

*goodwill gesture of 1200 recieved 3/11/06

*AQ posted 21/11/06 deadline 24/11/06

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Hi Louise

standard tactic here , what they are saying is that you have not itemised the charges you are claiming for , probably because there was no way to do this in mcol , what you need to do is fill in the allocation questionaire and attached the spreadsheet with all your charges - it should have the date of the charge ,amount of charge and discription.

 

it also probably chuners on about a cpr18 - ignore this -it does not apply to a small claims court - infact write back to them saying this if they mention this

hope this helps

 

regards

 

jim

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hey all

could do wi some help, at the end of the allocation questionaire there is a space for any information i think will help the judge to manage the claim, anyone ideas of some good things to put in there???

cheers

~~~~~~~~~~~~~~~~~~

Royal Bank of Scotland

~~~~~~~~~~~~~~~~~~

Total 2319.95

*Prelim letter sent 5th august

*LBA letter sent 21st august

*Go away letter recieved 22nd august (bit late!!)

*Claim filed with county court on 15th september

*Court acknowledgement on 2nd october

*Defendant acknowledgement with intent to file defence on 3rd october

*Defence letter recieved 28/10/06

*goodwill gesture of 1200 recieved 3/11/06

*AQ posted 21/11/06 deadline 24/11/06

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Share on other sites

hey all

could do wi some help, at the end of the allocation questionaire there is a space for any information i think will help the judge to manage the claim, anyone ideas of some good things to put in there???

cheers

 

There is a template in the library.

Consumer Health Forums - where you can discuss any health or relationship matters.

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sorry gizmo i cant find it can you send me the link please?

~~~~~~~~~~~~~~~~~~

Royal Bank of Scotland

~~~~~~~~~~~~~~~~~~

Total 2319.95

*Prelim letter sent 5th august

*LBA letter sent 21st august

*Go away letter recieved 22nd august (bit late!!)

*Claim filed with county court on 15th september

*Court acknowledgement on 2nd october

*Defendant acknowledgement with intent to file defence on 3rd october

*Defence letter recieved 28/10/06

*goodwill gesture of 1200 recieved 3/11/06

*AQ posted 21/11/06 deadline 24/11/06

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Hello Louise,

 

Sounds like you are at the exact same stage as me, I replied using this:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

 

Jonni2bad posted a reply to me in this thread also:

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/45883-rbos-defence-received-terrified.html

 

Hope this helps..

 

Jimbos :)

__________________

HSBC £3829.00 Prelim letter sent 17/7/06 :wink:

£1996.00 Offered 9/8/06 :rolleyes: .. See you in Court!

MCOL Filed 15/08/06 :)

DG response asking for info 8/9/06

 

RBOS S.A.R - (Subject Access Request) sent 12/07/06 :cool:

Prelim letter sent 29/8/06 £2552 requested!!!

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